InterContinental Hotels Group Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated September 21, 2017
1,302 reviews

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3.8
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Keith Barr
32 Ratings

1,302 Employee Reviews

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Pros
Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 22 reviews)

  • long hours and arguments with others (in 29 reviews)

More Pros and Cons

  1. "Major Hotel Brands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Atlanta, GA
    Former Employee - Senior Project Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    Cross functional and Diverse Company

    Cons

    Tends to micro-manage employees work

    Advice to Management

    Empower employees with open door policy to manage upward

    InterContinental Hotels Group Response

    Sep 21, 2017 – Employer Brand Coordinator

    Hello

    Thanks for taking the time to write this review.

    You are right, we're a global and diverse company. This can mean that our people have lots of opportunity to grow and travel with us... More


  2. "steward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Or Engineer in San Francisco, CA
    Current Employee - Warehouse Or Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group part-time (Less than a year)

    Pros

    Pleasant atmosphere, possibilities of growth and being able to give the whole experience to the hotel

    Cons

    There is nothing to say in the part of not working in the intercontinental group

    Advice to Management

    Sometimes the staff turns a little that does nothing of their obligations and should be the manager to be able to have some control over it

  3. "Director Insights and Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Insights and Analytics in Atlanta, GA
    Current Employee - Director Insights and Analytics in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    IHG's business model is profitable and more sustainable compared to other industries
    Excellent career opportunities - IHG is a global company and it has over 5,200 hotels over 100 countries and 4 different regions
    Great work environment and culture! IHG cares a lot about employees.
    Very flexible workplace - schedule and location
    Senior leaders are opened minded - creative ideas are always welcomed

    Cons

    Slightly less pay compared to other industries (a tradeoff to flexibility)
    Health care plan is not as good as other industries

    Advice to Management

    Less planning more action
    We can operate with less people if we have clearer accountability and more focused priorities
    Get more qualified people and pay them more

    InterContinental Hotels Group Response

    Sep 13, 2017 – Employer Brand Coordinator

    Hi there

    Thanks for reviewing working with us.

    It's great that you enjoy and recognise the benefits of a positive culture and environment here.

    It's important to us that our senior... More


  4. "Positive Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Friendly, respectful coworkers
    Flexible schedule and ability to work from home
    IHG prefers to promote from within
    Hospitality is a fun industry

    Cons

    Not particularly innovative, company seems to reward mediocrity, risk-averse


  5. "Not the people-focused company it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    Coworkers and people in general are great
    Great benefits

    Cons

    Management doesn't care about employees like they used to a few years ago
    Constant org changes
    A lot of turnover of long-tenured employees in the last 18 months
    Current leadership is not accessible like past leaders have been
    No longer live their posted values of "do the right thing" or "celebrate difference"

    Advice to Management

    You are in the hospitality industry, take care of your people, they will take care of your hotel owners and shareholders.


  6. "Show Me the Money!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time

    Pros

    Open work environment, availability to work from home

    Cons

    Manager can make or break a member of the team.


  7. "Too much for too little"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    None that come to mind

    Cons

    Too many to list here

  8. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    Nice variety of employees and clientele

    Cons

    Wage not up to par with competing companies


  9. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group full-time

    Pros

    Good company to work with!

    Cons

    nothing I can think of


  10. "Great Company to Start Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Enjoyed the training during my time with IHG and learning from leadership. From starting out as a front desk agent, to a Director of Sales, I enjoyed my tenure there.

    Cons

    Working for a smaller management company with IHG owned hotels, there of course are cons in itself, but overall great experience the 4 years I was with the company.

    Advice to Management

    Keep doing great things.


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