InterContinental Hotels Group Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated March 22, 2019
1,788 reviews

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3.8
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InterContinental Hotels Group CEO Keith Barr
Keith Barr
287 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is not too great" (in 29 reviews)

  • "Sometimes long hours and double shifts are required" (in 38 reviews)

More Pros and Cons

  1. Featured Review

    "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Alamogordo, NM
    Current Employee - Front Desk Agent in Alamogordo, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Coworkers are supportive, manager believes that happy employees are good for business, room to advance

    Cons

    Sometimes long hours and double shifts are required

    Advice to Management

    I love the passion for the job that you have

    InterContinental Hotels Group Response

    Oct 12, 2018 – Program Analyst, Americas Talent Resourcing

    Thanks for your review. We're glad to hear that you feel IHG is a great place to work!
    I encourage you to speak with your GM about your shift, as we certainly want to avoid any "burn out... More


  2. "Voice Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay, good hours, friendly staff, felt like a family, had functions during lunch.

    Cons

    Company closed in November, hard metrics to hit numbers, bonuses were cut based on metrics, no longer had celebrations, all money was spent by upper management.

    InterContinental Hotels Group Response

    Feb 25, 2019 – Program Analyst, Americas Talent Resourcing

    Thank you for sharing your thoughts. I would love to connect with you more regarding your feedback, as I can assure you that the company is still open and bonus' have not yet been... More

  3. "The Clement of Monterey is the perfect place to help anyone understand and grow as a professional in hospitality."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Many areas of of work available to try.
    Education and training offered by employers.
    Many opportunities in different areas for advancement.
    High volume of business for year round earnings.

    Cons

    High diversity and turn around of employees which makes it difficult to build friendly relations.
    High expectations and low tolerance for poor performance.

    Advice to Management

    Displaying more compassion and understanding for employee’s shared background and present lives. Leaving room for building a closer relationship and greater trust amongst all staff in all areas of business.


  4. "Change management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits, insurance 401k, employee room rates

    Cons

    The Salary is not competitive


  5. "Great Place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Charleston, SC
    Former Employee - Team Manager in Charleston, SC
    Recommends

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Amazing group of people to work with. I very much enjoyed it.

    Cons

    They closed the office and sent all of their reservation calls to the DR.


  6. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Everyone here is incredibly nice. Many companies say it, but they really DO care about their employees.

    Cons

    Salaries are on the lower end, and it can be difficult to move up, depending who you know.

    InterContinental Hotels Group Response

    Mar 14, 2019 – Employer Brand Coordinator

    Hello

    Thanks for taking the time to write this review.

    It's good to read that you feel valued. It's important to us, so it's great to see you feel it too. And we agree, great people make a... More


  7. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiter in Atlanta, GA
    Current Employee - Senior Recruiter in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    Excellent work environment, great benefits, awesome hotel discounts, love the culture, wonderful people, great view, free parking, free gym

    Cons

    I do not think there are any Cons for working at IHG.

    Advice to Management

    Schedule less meetings and encourage everyone to send less emails.

  8. "Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Memphis, TN
    Current Employee - Line Cook in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Enjoy being able to satisfy guests with high quality of service . It also gives the opportunity to meet with and greet people who are from other parts of the world.

    Cons

    If you are not working in the front of the house it becomes difficult to get first hand information about the quality of your direct service to the guest.


  9. Helpful (2)

    "They are not sure what they want to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Atlanta, GA
    Former Employee - Senior Product Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    Excellent work/life balance, decent benefits. There are many jobs at IHG that have almost no responsibility and will never ask that much from you; its a great place to cool your heels for a few years and get paid. The culture is very pro-worker.

    Cons

    Chaos at the top levels, no one direction of the company, because no one really knows what is expected of them there are lots of people just punching the clock. You have to understand that IHG is run like multiple companies. Each region is its own company. Each brand is its own company. Because of this, it is very hard to ensure everyone is working towards the same goals. IHG is remarkably bad at making sure people are working towards the same goals. Their last reorg promised to solve this, but ended up with tons of groups working against each other. The amount of process to do anything was immense. You could easily have your entire roadmap stuck in some weird Kafkaesque prioritization process and never have to actually do anything.

    Advice to Management

    Decide what kind of company you want to be and make a plan to go in that direction. I had hopes the last reorg would solve some of these issues, but it was clear that they were just made worse. Your ways of working shouldn't require someone to be a hero to get things done. If I had been ok with never actually doing anything and just filing paperwork everyday, I could have stayed forever.


  10. "Great Place to Gain Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Atlanta, GA
    Current Employee - Program Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Opportunity to be exposed to a wide range of technology projects, and gain experience solving problems for a global organization. Also, they generally respect the work/life balance of their employees.

    Cons

    IHG is a great place for employees that are content to continue working and gaining experience in their current roles. However, there is not much opportunity for advancement.

    InterContinental Hotels Group Response

    Feb 25, 2019 – Program Analyst, Americas Talent Resourcing

    Thanks for sharing your experience. We certainly take pride in fostering an environment that allows for you to have a healthy work/life balance, so it's great to hear that you enjoy the benefits of... More