InterContinental Hotels Group Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated July 20, 2018
1,612 reviews

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3.8
StarStarStarStarStar
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Approve of CEO
InterContinental Hotels Group CEO Keith Barr
Keith Barr
192 Ratings

1,612 Employee Reviews

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Pros
Cons
  • "Work life balance is not too great" (in 28 reviews)

  • "Long hours and stressful day-to-day operations" (in 35 reviews)

More Pros and Cons

  1. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Salt Lake City, UT
    Current Employee - Case Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group (Less than a year)

    Pros

    Training was a blast and I'm given adequate empowerment to do my job.

    Cons

    Can't think of any.

    Advice to Management

    Keep being awesome!


  2. "Human Resources Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group (More than a year)

    Pros

    Benefits, Employee Events, Holiday Parties, Supportive Management, Happy and Friendly Staff

    Cons

    Pay can be slightly lower in hospitality due to all the perks

  3. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Director in Metairie, LA
    Current Employee - Human Resources Director in Metairie, LA

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    The benefits are really good and I enjoy the employees that I work with. The location is very convenient to my house

    Cons

    I wish they paid more, but the good folks that I work with as long is this support team 🙌🏼s I wish they paid more, but the good folks that work with as long as the support of the team outweighs the fact that I probably could make more money

    Advice to Management

    No one advise at this time I’m just appreciative of being able to say that I do have a job that I love coming to every day


  4. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group full-time

    Pros

    Great company to work for

    Cons

    Nothing con wise to share


  5. "Reservation Sales Specialists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Agent in North Charleston, SC
    Current Employee - Reservation Sales Agent in North Charleston, SC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Great people to work with.

    Cons

    Sales goals keep increasing and changing

    Advice to Management

    Value employees


  6. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Salt Lake City, UT
    Current Employee - Team Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    I have worked 4 years in the Salt Lake City Reservation office. Out culture was beyond reproach. We really live our Winning Ways. There was plenty of opportunity to develop yourself there.

    Cons

    The SLC office is closing in November 2018 as part of IHG's global restructuring (outsourcing). This is preventing me from giving the company 5 stars, but we were given 5 months notice and a generous severance.

    Advice to Management

    Be more transparent in major decisions that impact your hotels and guests.


  7. "Sr design Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work and life balance

    Cons

    travel too frequently and over night

  8. Helpful (2)

    "Great Company with winning culture and fun work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    At IHG, you're surrounded by rock stars. I always felt that all my team mates offered their best every day. The company values expression and creativity. There are plenty of social activities that balance the sometimes stressful periods as the company transforms to include more brands in its hotel portfolio. Pay, 401K match and benefits are great. Hotel benefits for employees are nice too.

    Cons

    Two weeks of vacation. Could be better, especially when other companies over 3 and 4 weeks.

    InterContinental Hotels Group Response

    Jul 20, 2018 – Employer Brand Coordinator

    Hello

    Thanks for reviewing working with us.

    It's great to read that you enjoyed working with your colleagues. We agree that great people make a great place to work!

    We also believe giving... More


  9. "Intern"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great Company to work for

    Cons

    Boring at times, not enough work to do


  10. "Low pay/Outsourcing Jobs overseas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Charleston, SC
    Former Employee - Customer Care Representative in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Employee Rates when available
    Recognizing and celebrating success for all employees
    Room for advancement before third party outsourcing took over.

    Cons

    Poor Work/ Life Balance
    High health care costs
    Poor Senior Management
    High pressure to hit goals when centers in Salt Lake and Charleston are closing by November as employees are leaving at a high rate. Placing more pressure on existing employees.
    Low morale.
    Pay rate is not competitive.

    Advice to Management

    Should have been upfront about what was really happening when the office was opening in the Dominican Republic instead of using deflection when employees started noticing that there were changes taking place. Keep employees updated on any changes as staffing changes occur that can and will have an effect on the outcome on when the offices in the US close.


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