InterContinental Hotels Group Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated August 17, 2017
1,257 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Keith Barr
9 Ratings

1,257 Employee Reviews

Sort: PopularRatingDate

Pros
  • Company places superb emphasis on work life balance (in 80 reviews)

  • Great company with great values (in 56 reviews)

Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 21 reviews)

  • long hours and arguments with others (in 27 reviews)

More Pros and Cons

  1. "Front Desk / Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time

    Pros

    Opportunity for growth, great rewards program , and the ability to transfer worldwide

    Cons

    Pay increases, and 401 k, and no benefits


  2. "IHG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    Great brands
    Keen to evolve and innovate

    Cons

    Slow moving corporate machine
    Slightly stilted culture

    InterContinental Hotels Group Response

    Aug 18, 2017 – Employer Brand Coordinator

    Hello

    Thanks for writing this review.

    It's great to read that you're an admirer of our brands. Also, that we evolve and innovate. As you know, we're also focused on evolving and developing... More

  3. Helpful (1)

    "Amazing company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    They put their people first. I've seen heroic actions from managers in order to care for employees. We're all family there.

    Cons

    Call center hours can be tough. Know what you're getting into. And, be open to change/process improvement, as it will happen.

    Advice to Management

    Never stop putting people first.

    InterContinental Hotels Group Response

    Aug 18, 2017 – Employer Brand Coordinator

    Hello

    Thanks for writing this review of your time with us.

    It's great that you felt part of the IHG family with us. And thanks for your fantastic feedback on our leaders - it’s great that you... More


  4. Helpful (9)

    "Hotel general manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel General Manager in Bloomington, IL
    Current Employee - Hotel General Manager in Bloomington, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (More than 8 years)

    Pros

    No two days are the same
    Flexible hours
    Great hotel discount w franchise properties
    Opportunity to network
    Opportunity to be a leader in the hotel industry
    Impact lives of employees and guests

    Cons

    On call 24/7
    Ceiling for earnings
    Ownership always wants more
    Holidays are sometimes required to work
    Must be able to balance sales , operations , financials , Human Resources

    Advice to Management

    If you like people , enjoy making a difference - this is a great job . Can be long hours when short staffed as hotels are open 24/7 including holidays


  5. "Front Desk Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group full-time

    Pros

    Fair across the board with employees

    Cons

    Felt like I was never heard. As much as I tried to make things work & try to get things to work a certain way, management never seemed to be inclined to trying suggestions.

    Advice to Management

    Listen to your Team. Make sure those who work hard are not punished for those who aren't doing what they are supposed to do.


  6. Helpful (1)

    "Recreation Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group part-time

    Pros

    Good Discount Benefits thats all for now

    Cons

    Not much of team workers with other departments.


  7. "Project manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time

    Pros

    Great people with a great culture

    Cons

    Upward mobility is stagnate and for favorites

    Advice to Management

    Listen to your employees

    InterContinental Hotels Group Response

    Aug 9, 2017 – Employer Brand Coordinator

    Hello there,

    Thanks for writing a review about working with us.

    It's good to hear that you enjoy the culture at IHG. We agree that there's some fantastic people here and after all, it's our... More

  8. "Mediocre at Best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in Waukegan, IL
    Current Employee - Front Desk Clerk in Waukegan, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Great Benefits, Friendly work environment, competitive pay rate

    Cons

    Have to work weekends and holidays

    Advice to Management

    Your only as good as your "TEAM"


  9. "the truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Tucson, AZ
    Current Employee - Cook in Tucson, AZ
    Recommends
    Neutral Outlook

    I have been working at InterContinental Hotels Group part-time (More than a year)

    Pros

    during busy seasons I get to use my full experience in the kitchen

    Cons

    slow seasons I am needed no more'

    Advice to Management

    use slow seasons to clean and upgrade the kithcen


  10. "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Fort Stewart, GA
    Current Employee - Housekeeper in Fort Stewart, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    Pays higher wages than most housekeeping positions in the area.

    Cons

    Short staffed, management always criticizing rarely praised. Unrealistic times set for finishing rooms and if you do not finish on time being written up and possibly fired.

    Advice to Management

    Help the staff in times when it is extremely busy. Reevaluate the times given to finish rooms for the day.


Showing 1,257 of 1,367 reviews
Reset Filters