InterContinental Hotels Group Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated November 15, 2018
1,715 reviews

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3.8
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InterContinental Hotels Group CEO Keith Barr
Keith Barr
247 Ratings

1,715 Employee Reviews

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Pros
Cons
  • "Work life balance is not too great" (in 29 reviews)

  • "Long hours and stressful day-to-day operations" (in 38 reviews)

More Pros and Cons

  1. "Great Team Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Employee in Rothschild, WI
    Current Employee - Part Time Employee in Rothschild, WI
    Recommends
    Positive Outlook

    I have been working at InterContinental Hotels Group part-time (Less than a year)

    Pros

    I got hired as a driver and was totally impressed with the leadership (Pam and Cindy) at the Rothschild WI location. They are definitely leaders who treat their employees with respect and make them feel like family. What an incredible environment to have been chosen for employment in!

    Cons

    I haven't experienced anything negative as far as management, however, some of the furniture in the common areas are worn and torn and could be updated to add additional positive customer experience to this clean hotel.


  2. "RESERVATIONS SALES SPECIALIST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Specialist in North Charleston, SC
    Former Employee - Reservation Sales Specialist in North Charleston, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 8 years)

    Pros

    One of the worlds largest hospitality lodging companies. JD Power award winning best places to work . There is room for advancement, hires from within as well as outside applicants. Does several community involvement based activities including annual fund raisers.

    Cons

    Only regret is that the company made a business decision to relocate out of the area.

    Advice to Management

    Hire more long term employees for position upgrades

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    Great People, Great Pay and Benefits.

    Cons

    I don't have any "Cons".


  4. "Assistant General Manager- Food and Beverage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    Well managed and executive team. Large operation with a lot of opportunity for self-motivated individuals.

    Cons

    Mag Mile Location - Old building prone to issues


  5. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    I had great management, alot of my co workers were promoted and really grew within the company

    Cons

    Sometimes understaffed and once management changed it was much better

    Advice to Management

    none


  6. "ICB Chef Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Engineer
    Current Employee - Chief Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group (More than a year)

    Pros

    You earn a decent pay

    Cons

    Even if you're good - will be handcuffed

    Advice to Management

    Hire professionals that are good at what they do and LET THEM DO!


  7. "12 years with intercontinental hotel boston"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Club Lounge Manager in Boston, MA
    Former Employee - Club Lounge Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group (More than 10 years)

    Pros

    upper management fully supports you and there is room to grow;
    kudos to the Gm Mr Rice, Exec Asst Lisa Ares, Director of rooms Christoph Wulff

    Cons

    lower parking for managers

    Advice to Management

    continue supporting the team it definitely makes an impact thats why i stayed 12 years; will be back to work for the company

  8. "Team manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in North Charleston, SC
    Current Employee - Team Manager in North Charleston, SC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    This has been the best company I have ever worked for!
    The culture and values make it feel like you are with one big family. They value individualality allowing everyone to be who they are.

    Cons

    They have made a business decision to take all call center positions of shore so we will be closing in November 2018.


  9. Helpful (1)

    "Great place to work, but undergoing transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    - Great culture and friendly people
    - Good work-life balance

    Cons

    - Undergoing organizational transformation in 2018; many jobs being outsourced or eliminated
    - Bureaucratic and slow to change


  10. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Alamogordo, NM
    Current Employee - Front Desk Agent in Alamogordo, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Coworkers are supportive, manager believes that happy employees are good for business, room to advance

    Cons

    Sometimes long hours and double shifts are required

    Advice to Management

    I love the passion for the job that you have

    InterContinental Hotels Group Response

    Oct 12, 2018 – Program Analyst, Americas Talent Resourcing

    Thanks for your review. We're glad to hear that you feel IHG is a great place to work!
    I encourage you to speak with your GM about your shift, as we certainly want to avoid any "burn out... More


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