InterContinental Hotels Group Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated January 14, 2019
1,738 reviews

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3.7
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InterContinental Hotels Group CEO Keith Barr
Keith Barr
263 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is not too great" (in 29 reviews)

  • "Long hours and stressful day-to-day operations" (in 38 reviews)

More Pros and Cons

  1. "Director, Product Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in Atlanta, GA
    Current Employee - Director, Product Management in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    Company Culture. Employees genuinely care.

    Cons

    none I can think of


  2. "Job Satisfaction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Supervisor in Fort Lee, VA
    Current Employee - Food and Beverage Supervisor in Fort Lee, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Great company with tons of room to grow. Constantly expanding the portfolio which leads to newer job opportunities.

    Cons

    Work talent can be a struggle depending on location.

    Advice to Management

    Display the same precedent that you wish the employee would demonstrate.

  3. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Fort Benning, GA
    Current Employee - General Manager in Fort Benning, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than 10 years)

    Pros

    I love our company and always have-even though like every company it has it's up and down moments. You have to work hard in hotels-no doubt-but you can work your way up as far as you want to go. Once, our CEO started in our company as a doorman! I know our current CEO and he worked his way up too and is doing a brilliant job. Every day is a different day and everything is fast paced and high stress but I find that fun!

    Cons

    It's a company-that means there will be be layers-there will be decisions that are stock holder driven-that comes with every company. When you first start in the hotel industry-if you want to move up-you are NOT going to dictate your schedule and you WILL work all the time! But you will be rewarded for it and our company seems to do better than most at moving people up quickly that work hard and care.

    Advice to Management

    Keep it up-I love the way you are guest focused and support the hotels instead of having the corporate office demand from the hotels! I love the metrics-everyone should have simple, understandable targets to accomplish (not easy just understandable!) and we clearly know what we need to do to get to be a Great Hotel Guests Love!


  4. "Good, but could be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group (More than 10 years)

    Pros

    Great culture and focus on personal/professional development.

    Cons

    Global company slow to make decisions, falling behind competition ...whereas used to be the industry leader.

    Advice to Management

    Bridge departments, reduce silos, be quicker to action results for stakeholders.


  5. "Server at Hotel Restaurant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Cleveland, OH
    Former Employee - Server/Waiter in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (Less than a year)

    Pros

    amazing benefits, a lot of room to grow and try different positions within the hotel, excellent employee training, great HR representatives, seem to really care about their employees and there is a lot of diversity from people all over the world

    Cons

    Bad experience with restaurant managers, did not effect my opinion of the company as a whole.


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    Great pay and the direct management was appreciative and open to new ideas

    Cons

    Weekends and holidays required for many positions


  7. "Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    Pay, interesting, location, work, industry

    Cons

    stress, turnover, fighting, insecurity, hours

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time

    Pros

    Great Company. Good room to start and grow.

    Cons

    Traditional culture but they're trying to

    Advice to Management

    N/A


  9. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Receptionist in Dandridge, TN
    Current Employee - Front Desk Receptionist in Dandridge, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    IHG gives a good discount stay for employees.

    Cons

    Unorganized, poor management, filthy, and not worth the stress.

    Advice to Management

    Get rid of the drama and the personal relationships because they are getting in the way of doing your job properly, stop lying to your guest about things wrong in the hotel, and get proper care for your child, a hotel is no place to raise a child.


  10. Helpful (1)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Atlanta, GA
    Current Employee - Administrative Assistant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Flexible schedule
    Great work environment
    Diversity
    Relationship with boss

    Cons

    OTJ Training
    Relationship with boss

    Advice to Management

    Create courses/training to receive feedback on strengths and weaknesses for everyone