InterContinental Hotels Group Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated April 24, 2017
423 reviews

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4.0
Star Star Star Star Star
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Approve of CEO
InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
152 Ratings

423 Employee Reviews

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Pros
Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 18 reviews)

  • long hours and arguments with others (in 25 reviews)

More Pros and Cons

  1. "DFR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dunwoody, GA
    Former Employee - Anonymous Employee in Dunwoody, GA
    Recommends
    Positive Outlook

    I worked at InterContinental Hotels Group (More than 8 years)

    Pros

    Benefits, vacation, salary, and bonus

    Cons

    Compensation, integrity, loyalty, and awards

    Advice to Management

    Respect


  2. "Great Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Income Au in New York, NY
    Current Employee - Income Au in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    Open door policy , PTO, Good Payout.

    Cons

    Nothing i have experienced so far.

    Advice to Management

    Keep up the good work!!


  3. "iOS Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - IOS Developer in Dunwoody, GA
    Current Contractor - IOS Developer in Dunwoody, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group as a contractor (Less than a year)

    Pros

    Great work environment, very collaborative and potential for growth in the company.

    Cons

    Not many bads things to say about the company


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  5. Helpful (1)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Atlanta, GA
    Current Employee - Engineer in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Has been a great place to work and to create and improve

    Cons

    As any big company in the engineering side some flows need to be updated, but that is constantly improving


  6. Helpful (3)

    "Just another call center job"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Easy
    Nice people
    Lots of vending machine
    Personal time

    Cons

    Boring
    High call volume
    High turn over rate

    Advice to Management

    Pay more

    InterContinental Hotels Group Response

    Feb 2, 2017 – Employer Brand Coordinator

    Hello Many thanks for taking the time to write this review. We agree that there are great people here too! Our reservations centres are a popular way for our customers to book with us - so ... More


  7. "I love helping people who are tired and graugy into a good mood and a cozy stay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Bakersfield, CA
    Current Employee - Front Desk in Bakersfield, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    There's 8 hour days 5 days a week and great customers. The 8 hours are straight through no breaks or lunches

    Cons

    The general manager is rude. There is bed bugs in this hotel and I feel bad for all the nice guests we get

    Advice to Management

    Hire someone who doesn't hire people for there looks then when they start doing good fire them.


  8. "People-focused company often hamstrung by organizational complexity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Director in Atlanta, GA
    Former Employee - Social Media Director in Atlanta, GA
    Recommends
    Neutral Outlook

    I worked at InterContinental Hotels Group full-time (More than 5 years)

    Pros

    The people are amazing - very much a familial atmosphere. Big brands with reasonable marketing dollars to pull off large national campaigns. Lots of branded swag and corporate events celebrating holidays, brand wins, etc.

    Cons

    Overly-democratic decision making meant things move very slowly. Highly matrixed organization added to the slow decision making and the complexity.

    InterContinental Hotels Group Response

    Feb 16, 2017 – Employer Brand Coordinator

    Hello Thanks for taking the time to write about your time with us. I was happy to read that you enjoyed working with your colleagues here - great people 'make the difference' in every part of ... More


  9. "Toro Toro Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    Great perks, benefits, & discounts

    Cons

    Can be disorganized within F&B


  10. "Summer Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internship in Atlanta, GA
    Former Employee - Internship in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group (Less than a year)

    Pros

    You get a very good chance to network and interact with senior leadership. The corporate culture is very nice. Every employee is smart and highly talented. Their working environment is very nice.

    Cons

    Very structured organization,so decisions don't get approved easily. The organization does not sponsor internationals so they hardly hire any international.

    Advice to Management

    Management should welcome internationals to make the environment diverse. If organization can create a immigration department who will take care of sponsorship of internationals, then they can save a lot without paying to contracting firms for their consultants.

    InterContinental Hotels Group Response

    Feb 16, 2017 – Employer Brand Coordinator

    Hello Thanks for writing this review. I am glad that you enjoyed working with us and the people here. I agree, that it makes a positive difference when senior leadership are accessible too ... More


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Web Marketing Manager in Dunwoody, GA
    Current Contractor - Web Marketing Manager in Dunwoody, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group as a contractor (More than a year)

    Pros

    Pay
    Career Advancement
    Popular Brands
    Location in Dunwoody Area
    Work/life balance

    Great company with some smart folks. IHG focuses highly on employee engagement and work/life balance. Work is rewarding and most teams are nice.

    Cons

    Constant Reorgs
    Dated office space, although new renovations in progress to be completed 2018
    Not an industry leader
    Slow moving (rather be in market perfectly than first)
    IT is behind the times
    Contractors are treated as the "red headed" step child (and hard to convert to FT)

    Advice to Management

    Band 6 & 7 employees are really the worker bee's and understand what's going. Senior leadership should do the best to look internally for answers and feedback

    InterContinental Hotels Group Response

    Feb 2, 2017 – Employer Brand Coordinator

    Hello Thanks for reviewing us. It's great that you've felt the benefit of our focus on work/life balance and engagement. They're both very important to us. We believe that when you feel happy ... More


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