InterContinental Hotels Group 1,127 Reviews | Glassdoor

InterContinental Hotels Group Reviews

Updated February 25, 2017
1,127 reviews

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Full-time Part-time

1,127 Employee Reviews

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Pros
Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 18 reviews)

  • long hours and arguments with others (in 25 reviews)

More Pros and Cons

  1. "General Manager"

    Star Star Star Star Star
    Current Employee - Reservations Manager/Front Desk Supervisor in Malvern, AR
    Current Employee - Reservations Manager/Front Desk Supervisor in Malvern, AR

    I have been working at InterContinental Hotels Group (More than a year)

    Pros

    IHG great company to be affiliated with.

    Cons

    Too many hours for the pay


  2. "Associate Brand Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company culture and love the workalike balance flexibity

    Cons

    The stability of the business was always a concern


  3. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Atlanta, GA
    Former Employee - Intern in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group (Less than a year)

    Pros

    Flexible and Work Great Experience

    Cons

    I don't have any cons

    InterContinental Hotels Group Response

    Dec 2, 2016 – Employer Brand Coordinator

    Hello Thanks for reviewing your time at IHG. It's great to hear that you enjoyed your time with us, in particular the flexible appraoch to working. It's important to us that our people feel ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Good experience but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Rochester, NY
    Current Employee - Front Desk Supervisor in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group (More than a year)

    Pros

    Great work experience, defiantly will help in the future.

    Cons

    Huge turn over rate, bad management, the company really does not care about you as an employee, everyone is always replaceable no matter how much work and effort you put into your duties


  6. "Hotel Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Sales Manager in Arlington Heights, IL
    Current Employee - Hotel Sales Manager in Arlington Heights, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Quality good hotels newly renovated

    Cons

    Pay extremely low - no Benefits

    Advice to Management

    pay what you are worth or at least within your job type


  7. Helpful (1)

    "Not so good to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Engineer in Terrell, TX
    Current Employee - Chief Engineer in Terrell, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Pros

    They are good about making sure you are payed on time but that's all.

    Cons

    Lack on wages, gratitude, and most of all taking care of your employees. Not really good benefits. And match to your 401k and health benefits are to high and pay is to low.

    Advice to Management

    Ya'll could recognize the employee's that are being there on time and pay the ones who have been been in the company along time and put forth the effort to show your appreciation to the ones who work in the company. .


  8. Helpful (1)

    "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    The people are friendly and you meet different people.

    Cons

    Its just to far out.


  9. Helpful (1)

    "Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training, Good hotel benefits

    Cons

    None that I can think of


  10. "Trying! Cheaply trying!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in La Mesa, CA
    Former Employee - Front Desk Agent in La Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    The hotel travel discount benefits as usual while working for a hotel company.
    Depending on the franchise, advancing and being promoted if lucky.

    Cons

    The PMS system and how it is configured. Yes, this is not just an IHG issue but OPERA is horrible! #1 using a mouse for your entire shift hurts your wrist over time and good luck with OJI
    #2 the way IHG wants to configure OPERA to work makes the job worse! How many steps to do just one thing?
    #3 the new security enhancements are not better but worse. VERY worse! Yes credit cards are security and sensitive information. We as employees are restricted from using or viewing CC #'s when dealing with guests. From swiping credit cards to entering them in manually for credit card authorization forms, this is so frustrating now.
    #4 the pay at some hotels is lower than a bad joke!

    Advice to Management

    Wake up! What are you doing? Do you even think about the processes that you are implementing?!


  11. Helpful (1)

    "Assistant Director of HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director of Human Resources in Washington, DC
    Current Employee - Assistant Director of Human Resources in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    I really like the environment and good benefits

    Cons

    It's a place you can get experience but it's very time consume

    Advice to Management

    You will work a lot of hours



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