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InterDent Reviews

Updated November 13, 2017
51 reviews

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3.3
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Marshal Salomon
4 Ratings

51 Employee Reviews

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Pros
  • Very stable company, good benefits, many opportunities (in 3 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "More Business Please"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Las Vegas, NV
    Former Employee - Office Manager in Las Vegas, NV
    Recommends
    No opinion of CEO

    Pros

    fThe hours are very flexible and weekends off is great

    Cons

    The pay is low and no promotions based on work ethics,, very personal environment.

    Advice to Management

    Less personal issues and more about business


  2. Helpful (2)

    "a Copycat company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager
    Current Employee - Office Manager
    No opinion of CEO

    Pros

    Management pay scale is good.

    Cons

    Field employees are grossly underpaid. Lack of communication between Sr Mgmt and field offices.

    Advice to Management

    Differentiate yourself from other Dental Companies. Stop copying BrightNow, Western and PDS. Have a clearer long term strategy. Listen more from field workers as your middle managers are clearly out-of-touch with what exactly is going on. Show more appreciation to the dental assistants and receptionists.

  3. Helpful (2)

    "Great place to work if you want to perform same function for your entire career."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Dental Hygienist in Las Vegas, NV
    Former Employee - Registered Dental Hygienist in Las Vegas, NV
    Recommends

    Pros

    Fair/good pay ray.
    Supply everything you need to perform job function.
    Management is available to employee.
    Co workers are relatively competent.

    Cons

    Even though management is available, they only listen to their very "top" employees...until they get tired of hearing it. Change is resisted.
    No real opportunity for advancement. For most employees, you will do the job you were hired for your entire time spent with them.

    Advice to Management

    Upper echelon is so far removed from the clinical licensees...even though they visit the offices, have their conferences and talk a great talk...it never seems to "trickle down" to the practice level.
    Real change is never achieved!


  4. Helpful (1)

    "Relatively good place to work in as an associate general dentist compared to other dental companies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Dentist in Phoenix, AZ
    Current Employee - General Dentist in Phoenix, AZ
    No opinion of CEO

    I have been working at InterDent full-time (More than a year)

    Pros

    -Pretty good systems in place (at least compared to other dental corporations I've worked in) to help manage day to day activities.
    -If full time: malpractice insurance paid for, supplies are supplied as well. Medical and dental benefits are good also, as well as other benefits one can have (it, 401K, or other retirement plans)
    -Ethical place to work in (yes, believe it or not, for a dental corporation!). Good perio protocol in place. Dr is free to diagnose however they choose, so did not get too much pressure for trying to "sell" a treatment plan that wasn't of the standard of care.
    -company paid CE available, especially when first starting out with the company. Basic practice management and risk management is talked about--these are things you do not get in dental school.
    -yearly "getaway" meeting at a nice hotel/resort with employees from different regions and offices, and seminars/lectures from those from upper management, including the CEO. General "mission goal" explained to everyone.
    -opportunity for mentorship from a senior dentist

    Cons

    -Relatively lower pay production rate than other places. But then again, the benefits are good, so that may outweigh things.
    -When I wanted to leave the company and go venture off on other opportunities, their "pep" talk for convincing me to stay was basically a conversation about how great their benefits were. I was a bit disappointed that they didn't have anything better to say other than the "great" benefits they have.
    -the upper management (ie, CEO, etc) speeches during the seminars are great and motivating. their ideas they had for how to better manage an office were good. The only disappointing thing I found was that those ideas I wanted to apply once I got back seemed to be "hindered" a bit by the middle management. I felt like there could be a little "cleanup" with some of the middle management employees (ie, regional managers, etc).
    -you have to schedule your vacation time a year ahead! (this is for full time employees only)

    Advice to Management

    As someone had mentioned before in this same thread, you need to take a harder look at what is truly going on in the offices. The high morale in an office I wanted to feel isn't quite what I felt when I went back to the office after some of the meetings/lectures/seminars I went to.


  5. Helpful (5)

    "Dentist salary"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Dentist in San Diego, CA
    Former Employee - Dentist in San Diego, CA

    I worked at InterDent full-time (More than 3 years)

    Pros

    Gentle dental university
    Help from clinical director with legal problems.

    Cons

    Constantly pushed for production, quality of the work doesnot matter if dentist produce money to company. Always changing staff, DA are not qualified to do their job. General dentists treated like disposable material, no base pay,if no production then 30 day notice. Company constantly looking for new dentist.


  6. Helpful (6)

    "A patient mill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Coordinator in Portland, OR
    Former Employee - Patient Care Coordinator in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at InterDent full-time (More than a year)

    Pros

    Overall good Dentists in the practices. Overall decent equipment and furnishings in the offices. Many different offices to move to (for staff people).

    Cons

    Poor managment and HR practices. Basically, Gentle Dental of Oregon is a patient mill. Its all about how much you can harvest from each patient. As a PCC (Patient Care Coordinator) I felt first hand the pressure to get the numbers. There is no incentive other than the threat of being fired. And the threat is constant, employees are like patients...to be used up then discarded. The pay is low, the benefits are low and the hours demanded are very high. They expect you to work 50 to 60 hours a week including weekends. Mangement is generally of poor quality, if they know the dental business at all (and some dont) there focus is on the daily and monthly production goal, not patient care...or even doing the minimum necessary. For example, by far most "honorable" Dentists will only charge out a single restoration if there are 2 areas on a tooth that need the filling. However, at Gentle dental they charge out for two separate fillings on the same tooth. This costs the patient more in co-pay and ultimately the insurance pays more for it. Yes, it can be done...but its kind of a low thing to do. The bottom line is dont work for this company either as a staff person or a dentist. They will use you to the max and spit you out when you are exhausted.

    Advice to Management

    Try paying the going wage for your staff. Sure the employment market is soft, so you can get away with hammering your employees, but it shows in turn-over and gives your company a bad reputation. Which so far as I can see is well deserved. The monthly goal is not the sum total of good dentistry.


  7. Helpful (1)

    "Gentle Dental is the best group dental company to work for in the US!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Practice Staff Member in Portland, OR
    Current Employee - Dental Practice Staff Member in Portland, OR
    Recommends
    Positive Outlook

    I have been working at InterDent full-time (More than a year)

    Pros

    Great culture! State of the art dental practices, very skilled clinicians

    Cons

    No cons to write. The company is growing and going in the right direction.

    Advice to Management

    Keep doing what your doing! It is working!!!

  8. Helpful (2)

    "Great Professional Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager
    Former Employee - Office Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at InterDent full-time (More than 3 years)

    Pros

    Environment; Core Values; Patient Care; Team Building and Continuous improvement is the way of being

    Cons

    Pay increase % is low

    Advice to Management

    Ensure ALL management team walking & talking with the core objective in mind.


  9. "Needs to live up to company's policy and word of mouth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Dr.Green is a very professional and caring individual Dr . that cares for his patients ., believe he is the best in what he does and is one of the persons that keeps Gentle Dental running.

    Cons

    Review upper management more accurately.

    Advice to Management

    Was told I am eligible for rehire. Have applied numerous times when they are hiring. Have not gotten a response to this day . Would like a chance to go back and work with Dr.Green and others that are still there.


  10. Helpful (7)

    "Pervasive, continual mismanagement to the detriment of clinicians, staff and patients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at InterDent full-time (More than 5 years)

    Pros

    There are some long-term clinicians (dentists, hygienists, DAs) and staff who are truly committed to the care and well-being of the patients. A few dental teams are even able to thrive in spite of upper management - so the office culture and Regional Management team is extremely important to whether a new clinicians or staff members will be successful. This company also contains huge potential for changing lives for the better - if it can get the visionary leadership it deserves.

    Cons

    The overarching theme is that there is a long history of the management company's owners (under the name "InterDent") and senior leaders continually cutting their noses off to spite their faces in an unrelenting quest for an easy, quick profit over hard-earned, long-term gains. This is always done at the expense of the clinicians, staff and patients. The last several senior management teams have little-to-no dental background and no vision for the company other than to make it appear profitable so that it can be unloaded on the next owner (affectionately known as "the newest schmoe"). Each new management takes one of two approaches to create a false idea of profitability/success - "expand beyond our ability to financially or practically support and then implode" or "lay off, outsource, and cut supplies/staff to the bare bone so everyone's hands are tied".

    The list of ongoing mismanagement practices that repeat with each management team/owner are as follows: unethical practices that turn a quick/large profit are rewarded; people who attempt to speak out against unethical practices or unfavorable working situations are either terminated from employment or frozen out; the technological infrastructure is 10-15 years outdated; people work long hours for low pay and very low % increases (if any); vital customer service functions are outsourced resulting in bad customer service and lost patients; offices are often opened without all the equipment needed for standard and emergency dental services; almost every department is under-staffed; and, there is a standard practice of paying below market wages for support staff.

    While I don't believe anyone approaches this company with intentional malice, actions always prove out true intentions. The fact that the "HR" department for a 150+ office company consists of two overworked payroll staff who report to the company lawyer says a lot about this company's priorities.

    If you join Gentle Dental/InterDent, expect long hours, unreasonable demands, low remuneration, high stress, little communication with upper management, and patients who desperately need you to stand up for them. You can survive by keeping your head down and your mouth shut, or you can be a Sisyphus and burn yourself out trying to change things.

    Advice to Management

    Get a clue, guys. Learn from the past. It's easy - take the time to find out what all the prior management teams did, how and why those things failed, and then DON'T DO THOSE THINGS. Next, go to the internet and read a couple of the many, many research studies about how the best way to earn a long-term healthcare profit is to actually EARN it by providing a great patient experience, which starts with you seeking to create a high level of employee satisfaction (yes, you have to change the way you manage an will take a lot of hard work on your part) and then uniting your clinicians and staff behind a clear, strong, communicated vision (yes, you need to come up with a vision and make all your decisions in alignment with that vision).

    Seriously, if you didn't learn this in your MBA program, you should get your money back.


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