Interactions Embedded Quality Analyst Reviews | Glassdoor

Interactions Embedded Quality Analyst II Reviews

Updated 5 Aug 2016

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Found 4 reviews

2.0
StarStarStarStarStar
25%
Recommend to a Friend
50%
Approve of CEO
Interactions CEO Mike Iacobucci (no image)
Mike Iacobucci
2 Ratings
  1. Helpful (2)

    "Interactions-Austin, TX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Embedded Quality Analyst II in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Interactions full-time for less than a year

    Pros

    Good money, laid back, nice environment

    Cons

    Too far for me to drive (an hour)

    Advice to Management

    Supervisors were awesome! Very helpful and knowledgeable.

    Interactions2016-04-16
  2. Helpful (9)

    "No communication from management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Embedded Quality Analyst II in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interactions full-time for more than a year

    Pros

    You can choose your days and hours of availability; you only have to work one weekend day each week and can choose which one.

    Cons

    Management does not communicate with the Intent Analysts and Embedded Quality Analysts, the rumor was that CGLs also didn't get much info from management - even when they requested it (I'm still waiting for an email explaining the state of the company after the May layoffs); handling standards would be changed without the analysts being notified, which would effect bonuses negatively; if you are hired as an Embedded... Quality Analyst, you aren't eligible for bonuses even though the job posting you responded to gave the hourly rate plus bonuses; if you don't take the breaks arbitrarily given to you by workforce management you will be scolded (breaks could start 20 minutes into your shift or 3 hours into your shift); if you ask for a restroom break, you'll be asked if its an emergency and still might be delayed on a getting one; the bathrooms are disgusting; recently they've been moving people to "transcription" which is training the computer to take your job, if you refuse it's considered quitting; layoffs generally come near holidays (Thanksgiving, Christmas, and Memorial Day); Austin is most likely closing as Indianapolis has continued hiring, but Austin has no jobs posted and has less than 50 people working at any given time.

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    Advice to Management

    Transparency - not sharing the future of the company with the employees creates an extremely stressful environment which is why employees are getting out as fast as they can.

    Interactions2016-08-05
  3. Helpful (4)

    "Interesting, interesting, interesting..."

    StarStarStarStarStar
    Former Employee - Embedded Quality Analyst II in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Interactions part-time

    Pros

    Casual, sometimes fun environment Lax environment Interesting coworkers

    Cons

    You had to beg for breaks Favoritism The way warnings(verbal/written) are given is laughable Have a set HR dept LAYOFFS

    Advice to Management

    Please do better with your PIPs(Peer Improvement Plans), the way verbal warnings and written warnings were handled were unprofessional and unclear. You'd have a CGL tell you "you're not in trouble" when they're giving you the warning, so it was definitely somewhat confusing. During layoffs, there should be some type of severance given whether it's a week of pay or something. Stop hiding behind CGLs and be the... managers you were hired to be, YOU HAVE A VOICE!!

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    Interactions2016-05-20
  4. Helpful (4)

    "Complete waste of a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Embedded Quality Analyst II in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interactions part-time for more than a year

    Pros

    Workforce coordinators are mostly sympathetic

    Cons

    Casual dress turned into unattractive people in inappropriate attire, you are discouraged from taking your legally allotted break time, understaffed and not hiring, extremely boring job, no help with performance, public transportation options extremely limited, snack machines contain nothing healthy and there's no time to eat lunch away from the building, bicycle racks are in direct sunlight and unsafe, when... requesting a bathroom break it could take up to 2 hours to be allowed out of production, they're very fire-happy without real explanations

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    Advice to Management

    Allow employees to take the amount of break time they're legally entitled to, take the time to properly train the analysts you already have rather than blanket firing, hire more analysts to ease tension surrounding break times, sell healthy foods in the snack store

    Interactions2016-05-17
Found 4 reviews