Interactive Brokers Customer Service Representative Reviews | Glassdoor

Interactive Brokers Customer Service Representative Reviews

Updated Oct 2, 2019

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
33%
Recommend to a Friend
62%
Approve of CEO
Interactive Brokers CEO Thomas Peterffy
Thomas Peterffy
4 Ratings
  1. Helpful (1)

    "Good Companu"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Interactive Brokers full-time for less than a year

    Pros

    Good pay, benefits, work life balance

    Cons

    Poor organization, Lack of coordination, Saltiness

    Interactive Brokers2018-01-14
  2. Helpful (1)

    "Customer Service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Interactive Brokers full-time for less than a year

    Pros

    100% fully paid health insurance Free lunch Nice and Smart people working around you No unnecessary meetings Job security

    Cons

    Cheap broker attracts cheap customers, stressful calls that will destroy your soul

    Interactive Brokers2019-04-04
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  4. Helpful (8)

    "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Interactive Brokers full-time for more than 5 years

    Pros

    Good health care, free lunch, good job, year end bonus

    Cons

    No up to date material training, no potential to move up the latter, promotion thru favoritism; managers are bullies (lacking managerial 101 skills); toxic employees rude to customers won't get fired and because they're managers favs. HR personnel are untouchable (can't do no wrong)

    Advice to Management

    Promote from within base on skills & potentials not likability. Stop throwing customer rep under the bus by announcing last minute system updates & policy. You can't increase great customer reputation when manager perpetuate rudeness!

    Interactive Brokers2015-10-29
  5. Helpful (7)

    "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend

    I have been working at Interactive Brokers full-time for more than 3 years

    Pros

    Good food, people here are very nice. very stable job, endless work. A lot of work is a good thing, then, you won't get fired.

    Cons

    So tired. Talking with customers all the time is very exhausting.

    Advice to Management

    it is better to give employees some time to communicate. Working is just too busy all the time. No time to talk with coworkers. Should have some happy hours time.

    Interactive Brokers2014-07-16
  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mumbai

    I have been working at Interactive Brokers full-time for more than a year

    Pros

    Salary Bonus Allowances Good for freshers Learning opportunities Not a hectic work

    Cons

    Leaves Weak Management Less Growth Manual processes Policy changes frequently

    Interactive Brokers2019-10-02
  7. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interactive Brokers full-time for more than a year

    Pros

    Good compensation and hours

    Cons

    No internal opportunities to move around

    Interactive Brokers2017-10-11
  8. Helpful (1)

    "Give more decision making to front line staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Interactive Brokers full-time

    Pros

    Good hour good team works in good teams

    Cons

    No flexibility in how to deal cases, initiatives are always initiated from above

    Advice to Management

    Please care about staff's career development and skill build up

    Interactive Brokers2016-05-13
  9. Helpful (4)

    "Good people but limited resources to work and internal tools always crash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interactive Brokers full-time for more than 3 years

    Pros

    -Majority of the people in customer service and technical support are very nice and helpful -Free lunch (if you stay in office and work during your lunch hour)

    Cons

    -Internal communication tools and systems constantly crash and could not get information to help assist customer -Limited resources (more often no resources) and training to help customer, for example they expect you to assist a client to place an order in an iPad and iPhone, we don't even have these tools in the office! Constantly have to use personal phone and mobile data plans to help customer; they don't care... how things are done as long as the customer is assisted. -Management controls everything, they have the final say and if you are on the trainee system and you submit a reply, chances are you have to wait one or two days for approval. Chasing them is hopeless. -Communication between regions is very troublesome. Colleagues from other regions are often bouncing between tasks claiming it is because customer is based on the closest region or because of time difference. Since the global routing, people may cold transfer calls back to the existing queues so that they can leave on time. -Projects that are assigned are often random and pointless. -Majority of the Technical Operations team are very unhelpful, when escalating an issue they either do nothing or waste your time, or wait 2-3 days to copy and paste your report on the bug report to escalate further.

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    Advice to Management

    Train employees and provide better resources to complete day to day tasks. For example, mobile devices and tablets so that we know how to walkthrough clients on placing orders. You may also want to give more incentive for your employees to stay.

    Interactive Brokers2014-01-16
  10. "Ausnützung der Arbeitskräfte"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Zug
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Interactive Brokers full-time for more than 3 years

    Pros

    Früchte und Süssigkeiten Kostenlose Getränke Vergünstigte Nespressokapseln Kostenloses Mittagessen Gutes Team Zentral gelegen in Zug Familiäre Atmosphäre Gutes Arbeitsklima (im Team)

    Cons

    45-Stunden Woche 4 Wochen Ferien Schlechte Sozialleistungen Schlechte Komunikation in der Firma Keine Wertschätzung vom Vorgesetzten Ausnützung der Arbeitnehmer Manager sind keine Vorbildsfunktionen Manager vertrauen Ihren Mitarbeitern nicht

    Advice to Management

    Verbessert die Kontras

    Interactive Brokers2016-11-30
Found 9 reviews