Interactive Intelligence Reviews | Glassdoor

Interactive Intelligence Reviews

Updated June 21, 2017
654 reviews

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3.7
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Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
541 Ratings

654 Employee Reviews

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Pros
Cons
  • Work life balance is sometimes an issue (in 20 reviews)

  • The upper management don't care about the lower level employees (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Tough Environment, unless you are a Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Former Employee in Indianapolis, IN
    Former Employee - Anonymous Former Employee in Indianapolis, IN

    I worked at Interactive Intelligence full-time (More than 10 years)

    Pros

    smart people, autonomy, on-site health clinic, growing company

    Cons

    Leadership was not always in touch with the reality of the culture. Thought is was great, but didn't see issues as the company grew. Unless you were an engineer, worked in development, or were one of the "favorite first few", you did not feel valued. Slow (if ever) to keep up with longer term employee's salary adjustment. The company should have sold years before it did.


  2. Helpful (5)

    "individual contributor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interactive Intelligence full-time

    Pros

    Prior to 2014, ININ was a wonderful place to work. I truly enjoyed my job, loved the people and the energy of the company. It was a place to be innovative, work in a fun environment and build great products. The company grew from "guidelines" vs. hard structured policies which allowed us to have an open environment where new ideas were implemented. Leadership also really cared about their teams and let them test their wings.

    Cons

    After 2014, some high level positions were filled with people because of who they knew (or worked with prior) vs. the knowledge and experience to do the job. Having strong innovative people work under policy driven" leaders" ( I use that word lightly) who ran from conflict or anything that forced some unwanted action is what started to sink this ship.

    Too many times, those in VP or Director roles would engage with and promote only those they liked vs those that were proven performers. Communication outside that favored group was nonexistent. The lack of backbone these people brought to the table was at times, amusing. We paid a global director a 6 figure salary to not have any global responsibilities. Also had a number of VP's who were rarely visible or accessible. The layer of Directors and managers in place for one organization was thick and cumbersome thus no support, feedback or opportunity to enhance your professional development was available.

    I saw great people that had built great things for this company be escorted out the door like criminals because they didn't fit in the the favored group or immature managers decided it was time for them to go. Perhaps giving people the real reason for being removed might have helped, but that would mean facing conflict which again, is not an attribute ININ's leaders were hired on. It's amazing and sad what bad "leaders" can do to a group of solid performing employees.

    Advice to Management

    Putting people who have no idea what the attributes of a true leader are (or don't want to learn) into high level positions was a huge mistake. Incorporating a 360 performance review is a must for any company if you want to know the real truth about what your employees are facing. As it's been said....." people don't leave companies... they leave managers!!"

  3. "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Software Test Engineer in Indianapolis, IN
    Former Employee - Associate Software Test Engineer in Indianapolis, IN
    Recommends
    Positive Outlook

    I worked at Interactive Intelligence full-time (More than a year)

    Pros

    Awesome laid back environment! Work hard play hard mentality!

    Cons

    There were a lot of changes going on while I was there which made it feel like I was gonna lose my job any time.


  4. "The Little Engine That Could...and Did."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Interactive Intelligence full-time (More than 3 years)

    Pros

    The product line was always solid and could adapt quickly to market demand. There was always something new to learn and new ways to contribute. It has been a "work hard, play hard" culture since long before that became a thing.

    Cons

    Rapid changes in direction - the next big thing gets all the attention and you can feel like you are left behind when working on last year's next big thing.

    Advice to Management

    First to market is great, but you have make sure once you are there you remain best in the space.


  5. Helpful (13)

    "Could've been something good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interactive Intelligence full-time (More than a year)

    Pros

    Work/life balance
    Surrounded by people who want to do their best
    Lots of perks and amenities
    Cafe

    Cons

    In 2015 and early 2016 when layoffs were occurring, the atmosphere immediately became toxic. It became an environment where everyone looked over their shoulder and talked quietly behind closed doors. It didn't used to be like that, but it was unbearable. It turned teams and people against each other and exacerbated already sophomoric politics.

    Career opportunities were definitely available to those that were favored. All kinds of huge raises and promotions doled out to those who ended up on the right side of the politics. Everyone else was ignored while they picked up the slack and took on what the good ol boys weren't finishing.

    Advice to Management

    Quit with the dishonesty and secrecy. Allowing the rumor mill to run rampant while the CEO is actively trying to sell the company doesn't help anyone.


  6. Helpful (10)

    "From Phenomenal to Pathetic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    Pros

    I worked full time for ININ when it was a great company. Great HR, good ideas, good culture, etc. I left for a different job in a different state and kind a regretted having to leave at the time. However, I have stayed in the loop of what has gone on the past year or two and it is just so sad to see how far the company has fallen. Please buyer or potential employee of Genesys (who absorbed ININ) beware. See comments below in the Cons section.

    Cons

    Recently, it appears the CEO lost interest in who they put in charge of departments at ININ. That is the polite way of looking at it. How else does one account for people in positions of power (and stay in power) who operate in an underhanded ways. People doing jobs that they have no idea (and literally no professional experience) doing. Not to mentioned all the dishonesty involved. Wouldn't an interested CEO be involved enough to know when this is going on? Nearly whole teams have abandoned ship to avoid the downfall. That is prior and in addition to the problems of merger with the new company Genesys. Usually acquisitions, "mergers", involve layoffs, but obviously they don't even care about their employees enough to provide meaningful severance (employees who have worked for the company for many years with only a token gesture of compensation). And how layoffs are determined is apparently by whoever is the manger's favorite person (not who has the most experience and value to the company). It stinks of inexperienced, unprofessional, narcisstic managers who can't see beyond their own warped image of themselves and their ambition. I'm sure that will lead the company in the right direction

    Advice to Management

    Investigate and cut off the diseased mid-upper managers


  7. Helpful (14)

    "It's much different than when I started."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Interactive Intelligence full-time (More than a year)

    Pros

    When I first started the culture was awesome. We had plenty of outings, parties, and other team building activities. There were create opportunities to grow and advance in your career, really felt like a place that I was going to stay.

    Cons

    As we got closer to the Merger, I feel like the culture changed a bit. Lost quite a few good people and just doesn't feel the same anymore.

  8. Helpful (3)

    "Past and Present: Time is Illmatic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer
    Current Employee - Software Developer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interactive Intelligence full-time (More than a year)

    Pros

    Public past; private equity future.

    Windows/on-premise past; Linux/cloud future.

    Engineering-heavy past; product-heavy future.

    Indiana past; California/NC/International future.

    Founder benevolent dictator past; mega-corporate future.

    Neither should be preferred. Both are equal.

    Cons

    'Interactive Intelligence Responses' on reviews here are intriguingly inane, hollow - as if an empty soul pasted them. But I can't know what they've been through, so I do not judge.


  9. "A nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Interactive Intelligence full-time

    Pros

    In the division I work in, I see and interact with a lot of very smart people. My team lead is one of my former coworkers. I feel like people are very approachable and very interested in trying new things.

    Cons

    I'm very concerned which direction Genesis will take PureCloud in the future. I feel like employees will either bolt or the transition will go ok. We'll see I guess

    Advice to Management

    Remember that when somebody enters the company they can be a gateway for many more to follow. Likewise when somebody leaves or is let go.


  10. "Delivers for customers and employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interactive Intelligence full-time (More than 10 years)

    Pros

    Great people! Many opportunities and directions to go based on your strengths and interests. Market leader. Enough process to execute well and not let people mess things up, but not more than what is needed. Smart designs and good security especially with the CaaS cloud offerings.

    Cons

    Change is the name of the game. The market shifts and new technologies emerge rapidly. You have to be able to change and learn new things. Often it means you need to trust that the leadership and visionaries in the company have perspectives that allow them chart a course in the right direction into the future and thay sometimes they will be wrong, but we will learn from it and get to the right place faster. Recent 'bet the farm' type investments into the cloud seem like bigger shifts than in the past, but that is likely going to be one of the most important pivots the company has ever made. You can always 2nd guess if it was too soon, too much, or not enough, but you cannot say ININ was indecisive, too afraid to change, or didn't have the right people to make it happen.

    Advice to Management

    Do what it takes to keep ININ full of the best people. That means having the right incentives to keep the top talent. You have to keep the people everyone loves working with, the people everyone says are the reason they stay at ININ. That also means dropping low performers. Do not let the good people feel like they need to carry deadweight. Lastly, keep listening and facilitation discussion (especially the cross team collaboration). Getting to know leaders in different departments really builds bridges that pay dividends in ways you just cannot predict. Most of all it prevents silos, which have historically resulted in some internal "us" and "them", which mostly arises from ignorance due to not knowing each other and not having those connections between trusted influencers.


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