Interactive Intelligence Reviews | Glassdoor

Interactive Intelligence Reviews

Updated May 5, 2017
654 reviews

Filter

Filter

Full-time Part-time

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
540 Ratings

654 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance is sometimes an issue (in 20 reviews)

  • The upper management don't care about the lower level employees (in 13 reviews)

More Pros and Cons

  1. Helpful (5)

    "individual contributor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interactive Intelligence full-time

    Pros

    Prior to 2014, ININ was a wonderful place to work. I truly enjoyed my job, loved the people and the energy of the company. It was a place to be innovative, work in a fun environment and build great products. The company grew from "guidelines" vs. hard structured policies which allowed us to have an open environment where new ideas were implemented. Leadership also really cared about their teams and let them test their wings.

    Cons

    After 2014, some high level positions were filled with people because of who they knew (or worked with prior) vs. the knowledge and experience to do the job. Having strong innovative people work under policy driven" leaders" ( I use that word lightly) who ran from conflict or anything that forced some unwanted action is what started to sink this ship.

    Too many times, those in VP or Director roles would engage with and promote only those they liked vs those that were proven performers. Communication outside that favored group was nonexistent. The lack of backbone these people brought to the table was at times, amusing. We paid a global director a 6 figure salary to not have any global responsibilities. Also had a number of VP's who were rarely visible or accessible. The layer of Directors and managers in place for one organization was thick and cumbersome thus no support, feedback or opportunity to enhance your professional development was available.

    I saw great people that had built great things for this company be escorted out the door like criminals because they didn't fit in the the favored group or immature managers decided it was time for them to go. Perhaps giving people the real reason for being removed might have helped, but that would mean facing conflict which again, is not an attribute ININ's leaders were hired on. It's amazing and sad what bad "leaders" can do to a group of solid performing employees.

    Advice to Management

    Putting people who have no idea what the attributes of a true leader are (or don't want to learn) into high level positions was a huge mistake. Incorporating a 360 performance review is a must for any company if you want to know the real truth about what your employees are facing. As it's been said....." people don't leave companies... they leave managers!!"


  2. "Assistant Service Delivery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tokyo (Japan)
    Former Employee - Anonymous Employee in Tokyo (Japan)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Interactive Intelligence full-time (More than 3 years)

    Pros

    Good teammate, willing to help each other globally

    Cons

    APAC team needs to work late night / early in the morning for maintenance tasks, meeting with US.


  3. "Great Place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Software Test Engineer in Indianapolis, IN
    Former Employee - Associate Software Test Engineer in Indianapolis, IN
    Recommends
    Positive Outlook

    I worked at Interactive Intelligence full-time (More than a year)

    Pros

    Awesome laid back environment! Work hard play hard mentality!

    Cons

    There were a lot of changes going on while I was there which made it feel like I was gonna lose my job any time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "The Little Engine That Could...and Did."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Interactive Intelligence full-time (More than 3 years)

    Pros

    The product line was always solid and could adapt quickly to market demand. There was always something new to learn and new ways to contribute. It has been a "work hard, play hard" culture since long before that became a thing.

    Cons

    Rapid changes in direction - the next big thing gets all the attention and you can feel like you are left behind when working on last year's next big thing.

    Advice to Management

    First to market is great, but you have make sure once you are there you remain best in the space.


  6. "Let go during aquisition"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interactive Intelligence full-time

    Pros

    The office environment was unmatched, truly terrific

    Cons

    A lack of communication from the top.


  7. Helpful (9)

    "From Phenomenal to Pathetic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    Pros

    I worked full time for ININ when it was a great company. Great HR, good ideas, good culture, etc. I left for a different job in a different state and kind a regretted having to leave at the time. However, I have stayed in the loop of what has gone on the past year or two and it is just so sad to see how far the company has fallen. Please buyer or potential employee of Genesys (who absorbed ININ) beware. See comments below in the Cons section.

    Cons

    Recently, it appears the CEO lost interest in who they put in charge of departments at ININ. That is the polite way of looking at it. How else does one account for people in positions of power (and stay in power) who operate in an underhanded ways. People doing jobs that they have no idea (and literally no professional experience) doing. Not to mentioned all the dishonesty involved. Wouldn't an interested CEO be involved enough to know when this is going on? Nearly whole teams have abandoned ship to avoid the downfall. That is prior and in addition to the problems of merger with the new company Genesys. Usually acquisitions, "mergers", involve layoffs, but obviously they don't even care about their employees enough to provide meaningful severance (employees who have worked for the company for many years with only a token gesture of compensation). And how layoffs are determined is apparently by whoever is the manger's favorite person (not who has the most experience and value to the company). It stinks of inexperienced, unprofessional, narcisstic managers who can't see beyond their own warped image of themselves and their ambition. I'm sure that will lead the company in the right direction

    Advice to Management

    Investigate and cut off the diseased mid-upper managers


  8. Helpful (13)

    "Could've been something good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interactive Intelligence full-time (More than a year)

    Pros

    Work/life balance
    Surrounded by people who want to do their best
    Lots of perks and amenities
    Cafe

    Cons

    In 2015 and early 2016 when layoffs were occurring, the atmosphere immediately became toxic. It became an environment where everyone looked over their shoulder and talked quietly behind closed doors. It didn't used to be like that, but it was unbearable. It turned teams and people against each other and exacerbated already sophomoric politics.

    Career opportunities were definitely available to those that were favored. All kinds of huge raises and promotions doled out to those who ended up on the right side of the politics. Everyone else was ignored while they picked up the slack and took on what the good ol boys weren't finishing.

    Advice to Management

    Quit with the dishonesty and secrecy. Allowing the rumor mill to run rampant while the CEO is actively trying to sell the company doesn't help anyone.


  9. "Good company to work with"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Mumbai (India)
    Current Employee - Anonymous Employee in Mumbai (India)

    I have been working at Interactive Intelligence full-time (Less than a year)

    Pros

    Open culture, competitive salary, leader in contact center software.

    Cons

    Lot of merger and acquisition


  10. Helpful (14)

    "It's much different than when I started."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Interactive Intelligence full-time (More than a year)

    Pros

    When I first started the culture was awesome. We had plenty of outings, parties, and other team building activities. There were create opportunities to grow and advance in your career, really felt like a place that I was going to stay.

    Cons

    As we got closer to the Merger, I feel like the culture changed a bit. Lost quite a few good people and just doesn't feel the same anymore.


  11. "Amazing Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Mumbai (India)
    Current Employee - Senior Software Engineer in Mumbai (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent work culture & flexible working time

    Cons

    Benefits & nothing as such for now


Showing 654 of 686 reviews
Reset Filters