Intermountain Health Employee Reviews about "upper management"

Pros

Good work life balance.

Cons

The management decided to destroy IHC's IT. Some got laid off without a warning or explanations, others got outsourced to DXC , a whole lot of others are leaving the company for better places and IHC isn't doing much to stop the bleeding or replace the losses. Meanwhile management only keeps saying that they are in the process of restructuring and on the path to something better. Upper management including David and Vivek are inexperienced and have no idea what they were doing from the beginning. What makes it worse is that they don't want to listen to people who do have experience and have been running various IT departments. Every answer they give is a distraction instead of an answer. The entire IT is in chaos with people not knowing what to do or where things are going and whether everyone will get 'outsourced' somewhere. People are leaving by hundreds and management is sitting idly while everything is falling apart. Morale is in a horrible state. Everyone is getting trained for iCentra whether they need it or not people are being rearranged to new physical locations for no reason by people without any knowledge of who is needed where. It is a horrible place to be in right now. Somehow in all this the management has already started blaming employees. For example the reason there was never any clarity on what was happening is because management didn't want people to worry themselves with too much of their own speculation or rumors to start flying.

Pros

They have cheap health insurance. There is tons of overtime if you want it because people are leaving due to poor and abusing management.

Cons

Don’t expect to be treated well here. It’s all about Marc Harrison and making sure upper management does as little as possible. Staff takes on more patients than is safe for the health care employee and the patient. The bottom line is all this company truly cares about. The rest is just a facade to draw more revenue.

Pros

Work along passionate, qualified healthcare providers

Cons

Upper management and executive Administration seem to care more about profits than quality patient care and their employees

Pros

day goes fast, lots of pto

Cons

dont get holiday pay because its included with pto... upper management does not really care about you.

Pros

High importance placed on work/life balance. Good compensation. Very stable company. This is a job you can keep for a long time and not worry too much about the factors in the economy as long as you do your job.

Cons

A lot of bureaucracy and politics. This is common in most large companies. Your advancement in this company depends a lot on what department you work in and your visibility to upper management.

Pros

It is a very stable company and is expanding every year. (It is almost a monopoly for the healthcare industry in Utah.)

Cons

Upper management is clearly focused on cost savings and maximizes any savings it can . . . often to the detriment of its employees. This is especially evident in the service departments; employee rosters have been greatly reduced (some departments have been cut almost in half). They are exploiting employees positions and overloading them to save a buck. This is leading to declining quality in patient care.

Pros

My co-workers. That’s it. My colleagues are genuinely great people.

Cons

Horrible pay. Upper management and executive leadership that truly do not care about their employees which is manifested by not listening to employee concerns.

Pros

- A lot of people list PTO as a pro, but you must realize that includes sick leave - Lots of opportunity to move around laterally or into new areas. - Co-workers: most facilities/areas have amazing pharmacy teams of people that are committed to pt care and the old-school intermountain values.

Cons

- Low Pay: They do market analyses every few years and aim to pay us just lower than the 50th percentile, which is already lame. However since Intermountain is king in Utah they essentially set what that mean is. So they are basically able to keep pay low and artificially deflate the average that they aim to match. If you go to one of the other healthcare systems in Utah you will get a significant amount more per hour. Also they used to tout that the benefits made up for the pay, but i don’t think employees feel that is true anymore. - Declining culture of intermountain at large: You probably get the picture from all the other reviews. Yes, we got a new CEO about a year ago and ever since it seems like there is less of a close-knit community feel to our hospitals and work environment. Less respect and gratitude for front-line staff, less listening to employees, more micro-management, and more budget cuts that affect FTEs involved in direct patient care - which is a huge safety concern. - Declining culture within Pharmacy: There has been huge trickle down in the Declining culture and morale from CEO Marc Harrison to the Pharmacy departments. It feels like this started before he came, but the more rapid rate of decline has been felt by everyone since his arrival. It’s total mixed signals when management talks about championing advancing Pharmacy roles and commitment to medication and patient safety, yet the actions being taken are in direct opposition to these goals. - “Benchmarking”. Ugh. What a disgusting buzz word that is right now. In keeping with the mixed signals mentioned above, Pharmacy upper management wants us to be first in class, yet they “benchmark” our FTEs to hospitals in other states that don’t provide the same services or level of care that intermountain Pharmacy has been doing. And then FTEs get cut because we are benchmarked against these lower-level hospitals? If you want world class care, it’s going to take a World class budget and staffing. - Everything is being micro-managed from a corporate level in ways that don’t make sense. Some standardization is good and has made huge improvements; however everything is being needled and nit-picked from high rise towers and upper management is seeming more and more out of touch. Why have Pharmacy directors if you are going to micro manage daily operations, staffing, FTEs, budgets, inventory operations, etc etc? There is some great talent in lower level management at some sites but their ability to run things or make decisions seems almost non-existent now. - Declining employee appreciation: The presence of being asked to do more with less has reached extreme levels. Some sites have pharmacy teams that band together and buoy each other up, but Some sites have cut-throat, toxic cultures of throwing coworkers under the bus. We are highly motivated, highly educated healthcare professionals and yet feel like we are being treated without respect or appreciation. The pharmacy department is losing great talent left and right. Recent implementation of standardized work schedules across the system that make no sense have really thrown people over the edge. Local hospitals have FTEs and budgets - Let them figure out the scheduling that makes most sense for their site within these parameters. Also when you implement huge changes that grossly affect the details of people’s lives you should be sensitive to that fact and recognize the human factor in what you’re doing. You can be transparent about the why and let people know you appreciate that you are turning their personal lives upside down with ridiculously short notice. - It feels crazy to have gone into a profession where you are highly educated, residency trained, committed to the intermountain values and feel so demeaned, belittled, and unappreciated from upper management. Is this what we spent a decade of education and training for?

Pros

Environment based on respect and care, growth opportunities

Cons

Not always competitive pay Upper management sometimes doesn't understand what day to day workflows are for lower level employees

Pros

People who work for Intermountain show up to go to work and not talk about work. I never had a single moment where I spent my time wondering what upper management was thinking because the leadership of the company is excellent. Excellent company culture. Built in work/life balance.

Cons

You will likely take a pay cut, but it is worth it.