Intermountain Healthcare Reviews | Glassdoor

Intermountain Healthcare Reviews

Updated December 7, 2017
61 reviews

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A. Marc Harrison
12 Ratings

61 Employee Reviews

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Pros
  • Managers see to work with you and understand your need for a healthy work life balance (in 44 reviews)

  • Great benefits and paid time off (in 80 reviews)

Cons
  • Low pay masked as having great benefits (in 42 reviews)

  • Non-profit status hides a lot of sins (in 15 reviews)

More Pros and Cons

  1. Helpful (6)

    "Pharmacist - Culture is on a rapid decline; Little respect for frontline staff anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Murray, UT
    Current Employee - Pharmacist in Murray, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intermountain Healthcare full-time (More than 8 years)

    Pros

    - A lot of people list PTO as a pro, but you must realize that includes sick leave
    - Lots of opportunity to move around laterally or into new areas.
    - Co-workers: most facilities/areas have amazing pharmacy teams of people that are committed to pt care and the old-school intermountain values.

    Cons

    - Low Pay: They do market analyses every few years and aim to pay us just lower than the 50th percentile, which is already lame. However since Intermountain is king in Utah they essentially set what that mean is. So they are basically able to keep pay low and artificially deflate the average that they aim to match. If you go to one of the other healthcare systems in Utah you will get a significant amount more per hour. Also they used to tout that the benefits made up for the pay, but i don’t think employees feel that is true anymore.
    - Declining culture of intermountain at large: You probably get the picture from all the other reviews. Yes, we got a new CEO about a year ago and ever since it seems like there is less of a close-knit community feel to our hospitals and work environment. Less respect and gratitude for front-line staff, less listening to employees, more micro-management, and more budget cuts that affect FTEs involved in direct patient care - which is a huge safety concern.
    - Declining culture within Pharmacy: There has been huge trickle down in the Declining culture and morale from CEO Marc Harrison to the Pharmacy departments. It feels like this started before he came, but the more rapid rate of decline has been felt by everyone since his arrival. It’s total mixed signals when management talks about championing advancing Pharmacy roles and commitment to medication and patient safety, yet the actions being taken are in direct opposition to these goals.
    - “Benchmarking”. Ugh. What a disgusting buzz word that is right now. In keeping with the mixed signals mentioned above, Pharmacy upper management wants us to be first in class, yet they “benchmark” our FTEs to hospitals in other states that don’t provide the same services or level of care that intermountain Pharmacy has been doing. And then FTEs get cut because we are benchmarked against these lower-level hospitals? If you want world class care, it’s going to take a World class budget and staffing.
    - Everything is being micro-managed from a corporate level in ways that don’t make sense. Some standardization is good and has made huge improvements; however everything is being needled and nit-picked from high rise towers and upper management is seeming more and more out of touch. Why have Pharmacy directors if you are going to micro manage daily operations, staffing, FTEs, budgets, inventory operations, etc etc? There is some great talent in lower level management at some sites but their ability to run things or make decisions seems almost non-existent now.
    - Declining employee appreciation: The presence of being asked to do more with less has reached extreme levels. Some sites have pharmacy teams that band together and buoy each other up, but Some sites have cut-throat, toxic cultures of throwing coworkers under the bus. We are highly motivated, highly educated healthcare professionals and yet feel like we are being treated without respect or appreciation. The pharmacy department is losing great talent left and right. Recent implementation of standardized work schedules across the system that make no sense have really thrown people over the edge. Local hospitals have FTEs and budgets - Let them figure out the scheduling that makes most sense for their site within these parameters. Also when you implement huge changes that grossly affect the details of people’s lives you should be sensitive to that fact and recognize the human factor in what you’re doing. You can be transparent about the why and let people know you appreciate that you are turning their personal lives upside down with ridiculously short notice.
    - It feels crazy to have gone into a profession where you are highly educated, residency trained, committed to the intermountain values and feel so demeaned, belittled, and unappreciated from upper management. Is this what we spent a decade of education and training for?

    Advice to Management

    - The new culture since Marc Harrison arrived feels toxic, degrading to employees, and has truly lost the feel of being appreciated and valued. These are the things that made intermountain great to work for, ensured professionals were committed to patient care, and helped teams band together. Those things are gone now and it doesn’t feel like an awesome place to work anymore.
    - pharmacy upper management needs to realize that some standardization is great, but micro managing the details of local operations is not necessary and is counter productive.
    - Pharmacy management needs to appreciate their pharmacists as the highly educated, committed, responsible professionals that we are.


  2. Helpful (9)

    "Very unstable and chaotic work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Salt Lake City, UT
    Current Employee - Software Engineer in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intermountain Healthcare full-time (More than 3 years)

    Pros

    Colleagues, professionalism, team work,
    Non profit,

    Cons

    Uneasy feeling, constant rumors of layoffs, scare tactics, seems like the new leadership is making it a chaotic place to work.
    Culture of the company is going down hill.

    Advice to Management

    There are employees that are anxious to know if they will have a job by the end of year, please clarify rumors when asked about. You are losing great talent, and causing a great deal of expense, loss of productivity.

  3. Helpful (2)

    "Nurse"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intermountain Healthcare full-time

    Pros

    Lots of opportunities for employment

    Cons

    Huge corporation lost care of employees and focused on revenue


  4. Helpful (1)

    "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Provo, UT
    Former Employee - Security Officer in Provo, UT
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Intermountain Healthcare full-time (More than 3 years)

    Pros

    Made good friends, good insurance and benefits. Friendly co workers. Nothing much more than that. Clean environment. Good insurance and benefits

    Cons

    Management in security at utah valley is horrible and very selfish. If you can't pick up a shift, they threaten to fire you. HR always sides with management and never want to hear your side of the story.

    Advice to Management

    Listen and understand what your employees need. Stop threatening staff and start being more friendly. Then maybe you wouldn't be understaffed all the time and have close to 50 employees quit there the last few years.


  5. Helpful (5)

    "Intermountain Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enhanced Registrar in Salt Lake City, UT
    Current Employee - Enhanced Registrar in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Intermountain Healthcare full-time (More than a year)

    Pros

    There aren't many, but they do like to promote from within. They match your contribution to your HSA which is nice. They do tuition reimbursement after 6 month with the company.

    Cons

    Employees are underpaid, under appreciated, and over worked. IHC wants you to work for them because you care for patients, which is nice, but if you're also looking to be compesated fairly for your work, look elsewhere. Their insurance premiums continue to rise, and their insurance packages aren't good as it is. They are drastically reducing the amount that they give out for christmas bonuses, eventually wanting to get rid of them entirely. They are re-structuring and getting rid of employees left and right. Management is not good, they believe a high five should been enough compensation for a extraordinary work....

    Advice to Management

    Get rid of CEO Mark Harrison. He is a smug, and arrogant.


  6. Helpful (10)

    "2017 has been the worst year to work for Intermountain Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Pharmacist in Murray, UT
    Current Employee - Clinical Pharmacist in Murray, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intermountain Healthcare full-time (More than 8 years)

    Pros

    The team I️ work with on a daily basis is amazing! We have built strong relationships of trust and have worked hard to create a positive work space in our small realm of influence.

    Cons

    The company culture has become very negative and has taken a steady dive ever since we have had a new CEO start with us a year ago.
    They have taken away our freedom of choice in many aspects-from no longer carrying/allowing food products that contain sugar (even such things as honey roasted peanuts), to mandating inflexible work schedules across the entire system which has negatively impacted hundreds of employees’ lives, to implementing a new/inefficient/expensive software system that has increased workloads, stress, and created a myriad of safety concerns for our patients.
    There have also been hiring freezes creating the inability to rehire for key positions when someone has left the position, as well as restrictions on overtime (for positions that would be paid an overtime rate) during this time of overwork and overwhelm. We are continually being asked to do more with less and less and less...it has become exhausting.

    Advice to Management

    Intermountain Healthcare has prospered because of the passion of its employees to ensure quality care for our patients; therefore take care of your employees!
    Right now it feels like Intermountain Healthcare has grown too large. Management is too far removed from the day-to-day operations and yet are making far reaching decisions that negatively impact employees’ lives and therefore also patient care.
    It is unfortunate because Intermountain used to be the best place to work.


  7. Helpful (9)

    "Things Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Intermountain Healthcare full-time (More than 8 years)

    Pros

    There are (have been) a lot of good people throughout the organization.
    People will still get sick, so the company will be around a while.

    Cons

    The company has lost the vision of community healthcare that it was founded on.
    The board has brought in a high priced outsider CEO to accomplish the desired change of direction. Absolutely no prior reputation or expectation of the company is reliable and valid. Beware! Modest wage, uncertain security.

    Advice to Management

    Drop the pretense, loose the nonprofit status, and get out there with all the rest of the big business wannabes. Or start listening to the local talent again and be a fantastic healthcare provider.

  8. "Clinic Mgr was a tattle tale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Springville, UT
    Former Employee - Receptionist in Springville, UT
    Doesn't Recommend
    Negative Outlook

    I worked at Intermountain Healthcare full-time (More than 3 years)

    Pros

    Great Pay! Great hours! Love working with coworkers!

    Cons

    You are walking around on eggshells. They don't praise you for the good things that you do, only the negative.

    Advice to Management

    Listen to your employees!


  9. "Unknown"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Intermountain Healthcare part-time (More than 5 years)

    Pros

    the place is clean and the hospital is nice

    Cons

    not treated nicely with job elimination

    Advice to Management

    Take some care and thought into helping employees out when you terminate them.


  10. Helpful (5)

    "Good benefits but work you to death"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Ogden, UT
    Current Employee - Patient Service Representative in Ogden, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intermountain Healthcare full-time (More than 10 years)

    Pros

    The benefits are good and also the work schedules available.

    Cons

    They keep as few employees as possible, making you work short for weeks and months on end until gradually it's the new norm. Their main goal is to make as much money as possible.

    Advice to Management

    Ask yourself is it worth to have great yet unhappy employees who end up going elsewhere, just so you can be below budget on your wages paid?


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