Internap Corporation Reviews | Glassdoor

Internap Corporation Reviews

Updated September 14, 2017
32 reviews

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2.0
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Peter Aquino
4 Ratings

32 Employee Reviews

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Pros
  • Nice place to learn your craft whilst looking for a career opportunity elsewhere (in 6 reviews)

  • Great Work / Life Balance , Lots of training opportunities (in 5 reviews)

Cons
  • There is no good work/life balance especially if you are in the network operation organization (in 7 reviews)

  • Management has no direction, there is very little to no support once a service is sold (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap Corporation full-time

    Pros

    time off if and when you can use it

    Cons

    High Turn Over Annual Layoffs

    Advice to Management

    Retain loyal workers,


  2. Helpful (1)

    "Loyal Employee to Unloyal Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible schedules depending upon management

    Cons

    Too many to name. Chaotic

    Advice to Management

    Listen to your employees, the people doing the work...

  3. "Managed Hosting Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Internap Corporation full-time (More than 3 years)

    Pros

    Alot of opportunity for hands on experience

    Cons

    Management is constantly changes often.


  4. "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap Corporation full-time (More than 8 years)

    Pros

    Interesting technology, compensation, just filling in words since there are no more pros to add, but it requires at least 5 words in this section

    Cons

    Clueless BOD, C-level no industry experience, corporate culture, squeaky wheel gets the grease regardless of actual need/priority, location - commute is a nightmare, there is zero direction or vision, every decision is based on the shortest term need possible

    Advice to Management

    Focus on growing the business for the long term despite the pain that may be felt in the short term


  5. Helpful (1)

    "Doesn't care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Internap Corporation full-time (More than 3 years)

    Pros

    Free coffee... stock slowly climbing up from $.88

    Cons

    Completely new executive team that proudly tells employees "If you don't like it here, you can leave". WOW. Great way to boost morale. New team is only concerned with lining the pockets of the executives. Anyone below a director level doesn't matter and does not get fairly compensated. Communication is non-existent.

    Advice to Management

    Communicate with ALL your employees. Too much he said, she said and no firm direction from leadership. Try and find ways to retain employees instead of telling them to leave.


  6. Helpful (4)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Jose, CA
    Former Employee - Manager in San Jose, CA

    I worked at Internap Corporation (More than a year)

    Pros

    Not much in terms of pros other than gaining some technical experience.

    Cons

    No direction for company and very low morale.


  7. "No direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Internap Corporation full-time (More than 3 years)

    Pros

    Good products and pay / commssion

    Cons

    Management has no direction, there is very little to no support once a service is sold. Stock dropped from $10+ to under $2 within 1 year of Mike Ruffalo taking over as CEO. Once he leaves, hopefully company will find its way again.

  8. Helpful (3)

    "Was a great company 3 years ago, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Engineer in Atlanta, GA
    Former Employee - Support Engineer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap Corporation full-time (More than 3 years)

    Pros

    The pay here is decently competitive, and the office is conveniently located with lots of places nearby for shopping/lunch/whatever. They have a lot of diverse equipment that you can put your hands on and learn about, and really become an expert.

    Cons

    As other reviews mentioned, there's a real bro-culture here. If you came over with the manager, you're golden. You can be promoted multiple times in a year, get failed certification exams covered multiple times in a row, and basically get away with murder. If you're not in that club, you will be left to languish no matter how hard you work to climb the ladder. You will be promised a promotion, given the workload, and when the pay becomes available, it will be allocated elsewhere and you'll still have the workload.

    Company wide, turn-over is atrociously high (95% or so), and the most talented people leave because they just can't deal with poor management and ever-increasing workload stemming from a do-more-with-less attitude, even though the money is there to add on headcount.

    The company was great 3 years ago, but the Voxel acquisition was rocky, the iWeb acquisition was a disaster, more than half the VP's and SVP's have been replaced at least once, and even the CEO was given the boot because he was trying to do right by the company by not being willing to sell it for scrap.

    Tech people (engineers in NOC, MH, DC Ops, Tech Services, IT, DevOps, etc) are your MOST IMPORTANT assets. They keep your company going and your customers happy. Value them more than Sales and Marketing.

    Advice to Management

    Make a choice, stick by it for more than 2 months. Constant re-org's just upset a staff already terrified of further headcount reductions. Invest in and value your staff, especially the senior technical staff.


  9. Helpful (4)

    "Sr Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Program Manager in Lawrenceville, GA
    Current Employee - Enterprise Program Manager in Lawrenceville, GA
    No opinion of CEO

    I have been working at Internap Corporation (More than 3 years)

    Pros

    Interesting work - plenty of opportunity to improve process, systems and communication. Casual environment.

    Cons

    instability - leadership is weak - the future of the organization is unknown - assumed to be aquired or taken private


  10. Helpful (8)

    "Sales perspective - hope it's gotten better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Internap Corporation (More than a year)

    Pros

    I met some really awesome people at INAP. SEs were always willing to go above and beyond which was great. Less so with the SOMs but that was more because of how busy they were not because they didn't want to.

    Cons

    Terrible leadership. They gutted support and implementation (did we ever even have customer service?) and it led to problems all over. Flagship technology was aging without any signs that they were going to improve it. TERRIBLE sales commissions structure.

    Advice to Management

    When clients are leaving like rats off a sinking ship, don't penalize your sales staff for account development. Stop cutting your nose off to spite your face - let your staff authorize small exceptions to renewal cost increases or first time sales to get customers in the door and keep them happy. It's a lot cheaper to save a client than it is to go out and find a new one.


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