Internap Corporation Reviews | Glassdoor

Internap Corporation Reviews

Updated August 10, 2017
139 reviews

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139 Employee Reviews

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Pros
  • Nice place to learn your craft whilst looking for a career opportunity elsewhere (in 6 reviews)

  • Great Work / Life Balance , Lots of training opportunities (in 5 reviews)

Cons
  • There is no good work/life balance especially if you are in the network operation organization (in 7 reviews)

  • Management has no direction, there is very little to no support once a service is sold (in 6 reviews)

More Pros and Cons

  1. Helpful (5)

    "Rudderless and Heading into a Big Storm Q4"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Atlanta, GA
    Current Employee - N/A in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internap Corporation full-time (More than 10 years)

    Pros

    If you work here for a few years, it will be easy to get into competitors like Akamai / Rackspace, as well as any colo provider.

    Cons

    The products are mediocre at best. Colo and IP are too expensive, and cloud products are half baked. Recent cuts in operations has severely impacted customer support. Customers simply do not want to renew contracts given their bad experiences this last year.

    Advice to Management

    Consider retaining smart people from each acquisition, rather than letting them go so easily when they have a different opinion.


  2. Helpful (2)

    "Going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in New York, NY
    Former Employee - N/A in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap Corporation full-time (More than 3 years)

    Pros

    Internap has a good name with certain niche markets (gaming, ad tech), so having it on a resume is good for some.

    High employee turnover provides young ambitious people willing to work for less an awesome start.

    You now get a special t-shirt if you are here for several years.

    Cons

    It is incredibly hard to get things done through the corporate offices in Atlanta. The startups that Internap bought generally has a "can do" attitude and diligently help find the "path to yes," however Internap corporate seems to make little effort in keeping good talent, so many key parts of the original technologies goes completely unmaintained.

    Hardly any career opportunities exists for minorities.

    An "anonymous" survey was sent to everyone recently, but since it was clearly not anonymous, few people took it or wrote anything too honest.

    Many more layoffs rumored to happen. Not a good time to come here if you want to stay long term (but great if you just want something temporary or simply want a check).

    Lack of sales enablement and product marketing make it difficult to sell products easily. Only way you can sell is if you have an incredibly close relationship with inside people who can give you the right technical information.

    Products like FCP are horribly outdated and lack support. Customers who purchase the product (with support) get virtually no help when they call the NOC. Companies like Noction have a much better product for the value.

    Sales organization is in constant turmoil, thus making the recruiters a fortune. Earlier this year, the sales turnover number was calculated to be something like 65%.

    Morale is at an all time low for those trying to sell. There seems to be little strategy for unifying different products into a single a compelling value proposition, so marketing pitch comes across as cliched.

    Advice to Management

    Collect and consider the input of your brighter employees. Countless times I have seen genius input ignored.

    Put into management people who are more passionate about technology.

  3. Helpful (2)

    "Great product ruined by poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer
    Current Employee - NOC Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internap Corporation full-time (More than 5 years)

    Pros

    Good benefits, lots of products to learn, fellow employees are a great resource to learn from.

    Cons

    Where to start. Staffing in the NOC is a huge issue. People are burning out very quickly due to upper management and corporate introducing new products to customers and telling the NOC to troubleshoot it without teaching them how to support the product. This leads to too few employees doing far too much work.

    The culture of upper management is an exclusive club. They don't speak to their subordinates on issues, they constantly dodge questions, yet they are still employed. The managers that didn't adhere to this left the company feeling very burned out. The solution for solving an issue when they request to speak to a manager? Page the on-call person to handle it.

    Provisioning is a mess. So many of the orders handled are done incorrectly and with nobody to review the orders before they are activated. This caused so many customers to get free service. When these issues were brought up to management it was swept under the rug and ignored. If a company has lost revenue for 6 straight quarters common sense would say correct this issue. Not the case here.

    The IT department is an absolute joke. The NOC knows more than the A+ certified IT team yet has no power in correcting any of the issues. When systems break the night crew is often forced to wait until dayshift shows up to correct the issue. Even if it's affecting customers.

    Advice to Management

    Fire everybody from the vice presidents down. To fix all the issues this company is facing the house needs to be cleaned and fresh perspectives brought in to change the culture. If that isn't done soon the company will be bought out for pennies on the dollar or completely fold. Telecom companies shouldn't have more senior vice presidents than IP engineers.


  4. Helpful (3)

    "nail that sticks up gets hammered down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Support in Atlanta, GA
    Current Employee - NOC Support in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internap Corporation full-time (More than 3 years)

    Pros

    Major problems in NOC allow newcomers great experience.

    NOC people at Internap have a great name in the industry. Field sales and customers are good at connecting NOC people with opportunities.

    Ex-NOC people are always looking for new people in Atlanta, Seattle, and New York. Hosting guys in Cali and cloud guys in Montreal are extremely good.

    Cons

    Almost everyone from Voxel is gone, leaving our internal system (Ubersmith) with little support.

    Large IT problems hamper our productivity in NOC. IT is horribly unorganized, even by NOC standards.

    Annoying "officers vs enlisted" attitude between newcomers and management.

    When you bring up issues (and solutions to address them), management overreacts by pushing back with answers like, "Do you even want to work here?" Not the sort of environment that inspires people to fix problems.

    HR does little to fix people problems in NOC.

    Best way to survive is do as little as possible. Here it is best to simply be mediocre than to interfere with someone else's fiefdom. Consequences are harsh.

    NOC is exhausting. No matter how long you are up on major problems, you have to get up super early each day.

    Sales reps and solution engineers can get clingy, which makes it hard to move on to big problems that affect everyone. They escalate everything which makes it hard to focus on the real priorities.

    This is not a healthy place for people with families. Benefits got worse, and you have hardly any time outside of work.

    Advice to Management

    NOC is falling apart. Customers notice this and are trying to help their favorite NOC people find new opportunities. That is not good and reflects poorly on Internap.


  5. Helpful (2)

    "difficult if you play by the rules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap Corporation full-time (More than a year)

    Pros

    Good environment for learning about complex managed hosting sales.

    People in HQ generally want you to succeed.

    Cons

    Internap sales is a harsh environment if you play by the rules.

    Over this last year, accounts not covered well were broken up and distributed. Account reps was told to only work on only their particular accounts.

    Some reps still called on other's accounts, and then when they found an opportunity, they asked management to change in SalesForce. In many cases, management still allowed the account change even though most people played fairly.

    Advice to Management

    Please don't reward bad behavior in sales.


  6. Helpful (2)

    "Convoluted Sales Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internap Corporation full-time (More than a year)

    Pros

    Engineering talent is top notch, just poorly managed.

    Internap's portfolio is fairly well rounded. Problem lies mostly with poor execution and integration.

    Cons

    Selling at Internap is like being given toy weapons and then sent to the trenches. If you are ever successful, it will feel it is in spite of those around you, not because of them.

    Senior sales reps will tell how they went 6+ months or even a year without a sale, and when they do become successful, it is often because someone gave them a break or they inherited accounts from someone else.

    Internap tends to throw unequipped people at problems and then blame them when things go wrong. (The mass exodus at NOC, BU, and sales being the latest examples.) New hires often feel like they are set up to fail.

    The new sales model has not been thought up properly. Senior management is pushing to make field reps more like inside sales, and more important than performance is now KPIs (e.g. pipeline must now be 20x quota). Sales reps now grossly inflate numbers just to keep their job, and these inflated numbers now create all sorts of other problems and extra work throughout the organization.

    Advice to Management

    Converting outside sales into inside sales is very problematic -- it will attract the wrong people and drive away the right people.

    Look at enabling sales people with training rather than simply blaming them for "being lazy."

    Put people in sales management roles who have sold. KPI requirements seem to have been made in a vacuum by someone who has never done sales.


  7. Helpful (1)

    "murky waters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Atlanta, GA
    Former Employee - Support in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap Corporation full-time (More than 3 years)

    Pros

    Management is on the right track by eliminating field sales positions.

    Internap's future is in self serve and turn key solutions. Now it just has to execute on that plan.

    Individual people here are okay to work with.

    Cons

    Cloud strategy is murky, particularly with iWeb executives scheduled to leave. Given the mass exodus, it is not clear how Internap can pay off the millions of dollars in debt that it incurred purchasing iWeb and Voxel.

    Internap has lost a critical mass of people in several departments. When people resign and don't leave behind documentation or update coworkers, then the rest of the company suffers deeply.

    Support is abysmal. NOC managers are forced to tell customers with major networking problems that a tier 2 support person will not be able to call them back for several hours.

    Advice to Management

    Don't skimp on NOC headcount.

    Continue to purge field sales people and shift those jobs internally. Sales is largely transactional, and this work can be done by our growing inside sales people in Atlanta.

  8. Helpful (3)

    "Little leadership, no active planning, constant short-term projects, no focus on customer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in New York, NY
    Current Employee - Anonymous in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internap Corporation full-time (More than 3 years)

    Pros

    If you work well under pressure and can get things done on your own, this is a good place for such work.

    Cons

    The NY office is very startup oriented and fairly disconnected from the Atlanta head office. Unfortunately Internap has failed to adequately integrate its acquisitions so as a developer, prepare to maintain over 5 separate logins and use several testing and QA environments. The technical debt acquired from focusing on immediate goals and short-term put-out-that-fire type work is crippling their efforts to do good work. A major overhaul is required before anything is going to change.


  9. Helpful (2)

    "Still Struggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internap Corporation full-time (More than 3 years)

    Pros

    Technical talent is excellent (just poorly managed).

    Internap marginally improves as iWeb people take over key roles.

    Cons

    Bringing "cloud" to Internap is like bringing democracy to China -- it may sound great, but it is next to impossible to implement given senior management's misunderstanding and lack of experience with cloud services.

    Hardly any sales training on product line, internal processes, or quirks of quoting tools. Internap must fix this ASAP with the current churn in the sales force.

    Sales is KPI driven, not results driven. If you inflate your engagement metrics, then you get the leads. We are told to have a pipeline of 20x our quota, which is unrealistic by industry standards.

    Frat culture on sales teams. Sales kickoffs are more like spring break than they are professional meetings.

    Advice to Management

    Consider bringing on real cloud experts and senior management with experience turning around struggling companies.

    Rethink value prop. "Hybridization" and "without compromise" messaging comes across as a euphemism for doing nothing well.


  10. Helpful (2)

    "majorly rethinking my decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in New York, NY
    Current Employee - Senior Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Internap Corporation full-time (Less than a year)

    Pros

    Good place to learn colocation and IP.

    Can be good if you come with your own accounts.

    I've met some great startups my first month here.

    Cons

    I feel like I've made a huge career mistake. Every day I feel micromanaged and do not have basic sales support. It took me many days to get a login so I could start quoting.

    At my first sales kickoff in Atlanta, there was hardly any new product information. There doesn't seem to be much innovation here.

    Advice to Management

    Please make it easier to work here.


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