Internap Reviews | Glassdoor

Internap Reviews

Updated April 20, 2017
20 reviews

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3.0
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Peter Aquino
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20 Employee Reviews

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Pros
  • It a good place to learn from others and there is a good career path if you excel (in 5 reviews)

  • Great Work / Life Balance , Lots of training opportunities (in 5 reviews)

Cons
  • Management has no direction, there is very little to no support once a service is sold (in 6 reviews)

  • There is no good work/life balance especially if you are in the network operation organization (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - NOC Support Engineer in Atlanta, GA
    Former Employee - NOC Support Engineer in Atlanta, GA

    I worked at Internap full-time (More than a year)

    Pros

    Great benefits, good pay, bonuses.

    Cons

    Favoritism, training system needs serious improvement.


  2. "Sr. Network Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Dunwoody, GA
    Current Employee - Senior Network Engineer in Dunwoody, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Internap full-time (More than 3 years)

    Pros

    The manager are real flexible with the employee schedule and vacations are alway awarded

    Cons

    The company senior management team changes yearly and stock prices or down the drain


  3. Helpful (1)

    "Sr. System Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer/Technical Lead in McKinney, TX
    Current Employee - Senior Systems Engineer/Technical Lead in McKinney, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Internap full-time (More than 10 years)

    Pros

    System, Network, Infrastructure and new technologies

    Cons

    Process and standard not set.

    Advice to Management

    n/a


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  5. Helpful (2)

    "Mechanical Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design & Engineering ­ Mechanical Engineer in Doraville, GA
    Current Employee - Design & Engineering ­ Mechanical Engineer in Doraville, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Internap full-time (More than a year)

    Pros

    Wide range of professional experiences due to small engineering department

    Cons

    High turn around rate, a lot of restructuring

    Advice to Management

    Be more organized, trust relevant employees


  6. "."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    .Great place to learn and improve expertise

    Cons

    High turn over of staff

    Advice to Management

    .Take care of your staff


  7. Helpful (1)

    "Upper management needs help"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Internap full-time (More than 5 years)

    Pros

    Flexible work hours, salary is somewhat competitive, office location is convenient, employees are nice to work with

    Cons

    Upper management has favorites and unless you are a favorite then forget about getting ahead in the company. Upper management seems to only do things if it benefits them and not their employees. No structure for advancement. No team unity environment.

    Advice to Management

    Take the time to get to know your employees. Give more incentive for employees working hard and doing a good job.


  8. Helpful (1)

    "No strategic focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Internap full-time (More than a year)

    Pros

    Work-life balance is good as they are not too demanding.

    Cons

    Changed directions many times as product mix changed without a clear identity who what the company wanted to be.

    Advice to Management

    Communicate better with employees


  9. Helpful (1)

    "Can learn a lot about network systems, but management has lost sight of development."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Engineer in Atlanta, GA
    Former Employee - QA Engineer in Atlanta, GA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Internap full-time (More than a year)

    Pros

    There are lots of smart people here and lots of different systems to learn from. Pay and benefits are good. There are lots of things about these people and systems that make it worth hanging around.

    Cons

    Upper management hast lost the vision to continue development in the future, and it shows by the way they under-budget their development teams. There seems to be no strategies to continue to be competitive into the future, but all tactics are reactionary to stay competitive only in the present. They lose talent from the engineering side and don't replace them, meanwhile they increasingly push product and service sales that they are losing the ability to support.

    Advice to Management

    Less than 2% of your employees are design engineers that are actually creating future systems, but most good companies that grow into the future have more creative energy and technical ability than that! There is way too much management and non-technical employees gobbling up all the company's revenues. Quit funneling so much revenue into sales for the present to support the overgrowth of management and non-essential departments and put some more back into technical roles for current support development for the future. And above all else, upper management should pay attention to what the customers are getting frustrated with and invest more in present and future solutions.


  10. "Great company....just need more structure!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Internap full-time (More than a year)

    Pros

    Excellent PTO time,benefits and competitive salary!! Able to work from home and flexible time. Doesn't micro manage!

    Cons

    Lack proper training and I think there should also be a stronger HR department that supports employees on a more personal level!! I don't see minorities and women in senior management and middle mgmt positions!

    Advice to Management

    Get involved with employees that will create a balanced and positive environment ! Boost morale by creating functions that motivate employees to want to stay! Get involved in the community by giving back! Give to schools or shelters to show that Internap cares about the community. Creative a culture for the company that is positive and encouraging creating company values and upper management leading by example!! Allow people to grow within the company and allow minorities who are qualified to advance to senior and middle mgmt positions!!


  11. "Great place to work if you are looking to get a foot in the door into the IT industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA
    No opinion of CEO

    Pros

    Great benefits and immersion into the IT world. Great Job if you a quick learner and can pick up concepts quickly.

    Cons

    Shift work. Can't really join any social clubs that meet on a regular schedule, as there is not much warning for when your shift will change. Usually 2 weeks max if its a morning<>evening schedule change. They do give you further warning if its a day or evening <> night change. Internap tends to be a department blame game between all sectors in Internap. Tools are not up to par with business needs to support the customer base, and management has been promising to get the tools needed for years, citing budget issues as the main cause for not having these tools available.

    Advice to Management

    Listen more to customer feedback. Upper management needs to listen more to the parties that interface directly with customer and know their needs best rather than making blind decisions that hurt the company image, financially and everyone that works there emotionally.


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