Internap Reviews | Glassdoor

Internap Reviews

Updated June 21, 2017
135 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Peter Aquino
14 Ratings

135 Employee Reviews

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Pros
  • Great Work / Life Balance , Lots of training opportunities (in 5 reviews)

  • Great co-workers, good pay, and good benefits (in 5 reviews)

Cons
  • Management has no direction, there is very little to no support once a service is sold (in 6 reviews)

  • There is no good work/life balance especially if you are in the network operation organization (in 6 reviews)

More Pros and Cons

  1. "Very junior sales and management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    I worked at Internap full-time (More than a year)

    Pros

    Not much to say here.

    Cons

    Was very surprised after being hired how non-technical everyone was.


  2. "Happily employed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Manager in Seattle, WA
    Current Employee - NOC Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (More than 8 years)

    Pros

    Learning, camaraderie, technical, opportunity for growth. I've been with the company for quite a while and have seen several iterations. With the recent addition of the executive team, this is the first time I've felt positive about the future of this company. Getting the right people in the right places definitely feels like a high priority and incompetence is no longer tolerated. While there have been challenges, this is one of the best jobs I've ever had. I think people leave INAP (fomerly Internap) with a "grass is greener" attitude, but like any workplace, it is what you make of it. I've chosen to focus on the positives of my job and do everything I can to make INAP better and will continue to do so.

    Cons

    Unorganized, lack of focus, lack of direction from executive team. Some of these concerns are regarding previous leadership, but given the recent executive team I don't always know specifically where our focus is.

    Advice to Management

    Pick a focus and stick with it, develop a service catalog and streamline products. INAP has WAY too many products. This is confusing to our customers and darn near impossible to support. We need to get really good at delivering specific products with world class support and stop offering one-off products and services.


  3. "Company Continues to Get Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time

    Pros

    Continued improvement with operations and customer service
    Focused on gaining new customers and retaining existing customers

    Cons

    Continues to be a work in progress

    Advice to Management

    Senior Team is communicating well with the employees
    Continue to share company vision and goals with the employees


  4. "Hard to find the positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Internap full-time

    Pros

    There are no positive notes to leave.

    Cons

    The company went through a recent transition where management changed hands with quite a few individuals. Some less qualified than others. This made the job extremely difficult as there was no escalation path in my department for well over 3 months. When they guy who hired the guy who hired you leaves to work for a customer of the company you know things are bad. Just my thoughts on things.

    Being a hosting company without 24hr data center support or on hand replacement hardware is a huge risk. Not one that I would take with any company. But hey some like walking on tight ropes without a net.

    Advice to Management

    Get someone in management that knows people and how to interact with employees. You can't build an employee up by tearing them down on a constant basis. Surprised there haven't been more meetings with HR regarding this.

    Believe in your people and get them the training they need to do the job correctly. (and that doesn't mean having lower admins training higher level admins.)


  5. "Managed Hosting Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Internap full-time (More than 3 years)

    Pros

    Alot of opportunity for hands on experience

    Cons

    Management is constantly changes often.


  6. "New Focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (More than 3 years)

    Pros

    New leadership is driving change and building an environment of cost awareness and accountability.

    Cons

    Change is always hard- new ideas and processes can be difficult to sell and implement. However the new team is focused and believe everyone will be on board soon.

    Advice to Management

    Continue to communicate the driving factors behinds the change- it will ease the transition and continue to help drive the results needed.


  7. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Atlanta, GA
    Current Employee - Marketing in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (More than a year)

    Pros

    I have only worked at INAP for eight months but have been given many opportunities to forward my career in the direction I want to go. I work with great people and have all the support I need to create a career, not just a 9-5. The opportunities are endless.

    - great people
    - chance to work on challenging projects
    - award winning
    - family atmosphere
    - everybody helps each other, at all levels.
    - good pay and benefits
    - hard working

    Cons

    We are slowly bringing back the culture and vibrancy to INAP but we are on an excellent path. Again, I am still pretty new but I have seen a huge turn around in employee engagement and happiness.

    Advice to Management

    Keep doing what you're doing!


  8. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (Less than a year)

    Pros

    This company is heading back in the right direction. New CEO, CFO, and other executives. Also, they just hired a group of high level, smart folks from Latisys, who have all started leaving Zayo. Internap seems to be creating a new culture and bringing back top talent who want the company to succeed, drive the stock price, and make some money. The CEO was brought in to fix things and re-craft the direction of the company.

    Cons

    There is a valid perception the company has seen many changes and potential employees are leery. I'm here to say that's changing right in front of my face.

    Advice to Management

    Keep doing what you're doing.


  9. "Senior Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Los Angeles, CA
    Former Employee - Senior Account Executive in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Internap full-time (More than a year)

    Pros

    The salary is very competitive

    Cons

    Turnover is extremely high and most sales execs get laid off within 6 months. Business units Cloud, Colo and Connectivity are not cross-functional teams and nothing can be customized/flexible for clients. Current customers are angry and frustrated as they have had so many different reps on their account. Lack of accountability with service teams and engineering. I am surprised this company has not gone bankrupt yet.

    Advice to Management

    File chapter 11


  10. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer
    Former Employee - Web Developer
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good company and work culture

    Cons

    no cons. Keep it up guys.


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