International Cruise & Excursions (ICE) Reviews | Glassdoor

International Cruise & Excursions (ICE) Reviews

Updated June 23, 2017
321 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
International Cruise & Excursions (ICE) Co-Founder, President & CEO John Rowley
John Rowley
204 Ratings

321 Employee Reviews

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Pros
  • I also like that you are able to work from home (in 22 reviews)

  • The open feel and light make the work environment very pleasant (in 14 reviews)

Cons
  • The training, the upper management, the computers (in 9 reviews)

  • There is a need for more agents for customer service (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Sales Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Trainer in Scottsdale, AZ
    Current Employee - Sales Trainer in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Cruise & Excursions (ICE) full-time (More than 3 years)

    Pros

    ICE has some of the best benefits I have every been offered in a company. We are a company that hires from within before we out-source. Looking for growth and development? We've got it! I may be a bit bias- but we also offer a world class sales training program. If you are looking for a fast paced sales environment that you feel supported and have FUN every single day-This is the job for you!

    Cons

    Sometimes I don't want to leave the building. We offer so many amenities that you can shower here, workout, eat, do your dry cleaning, holiday shop with our vendors and hangout with your friends all without leaving.

    International Cruise & Excursions (ICE) Response

    May 2, 2017 – Employer and Recruitment Branding Manager

    Wow! Thank you so much for the incredibly kind review. We are so happy to hear that you are enjoying your career with us so much, and hope you continue to do so for many years to come! Thanks for ... More


  2. "Amazing company, amazing benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Scottsdale, AZ
    Current Employee - Team Lead in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Cruise & Excursions (ICE) full-time (More than a year)

    Pros

    First the travel benefits are amazing. Incredible commission. Terrific people to work with. Stellar leadership. Tons of company perks. Great hours.

    Cons

    Well if the could have a high speed rail installed from my home to the office that would be awesome.

    Advice to Management

    Keep up that great work.

    International Cruise & Excursions (ICE) Response

    Jun 16, 2017 – Employer and Recruitment Branding Manager

    Thanks so much for the great review! We are so happy to hear that you love your career with us and all of the great benefits and amenities we are able to offer. Thanks for helping us to make ICE a ... More

  3. Helpful (4)

    "I don't know how to feel about I.C.E."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales/Account Manager in Phoenix, AZ
    Current Employee - Inside Sales/Account Manager in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at International Cruise & Excursions (ICE) part-time (Less than a year)

    Pros

    You have the option to make a lot of money here if you know what you are doing. Supervisor I have is amazing.

    Cons

    I was promised my previous pay and that wasn't provided. I was called multiple times for interviews and every time I'd speak to somebody or have a question it would end with "...but there's people here making 100k a year." It sounds superficial as if there's more behind it. The leads in training are great for somebody who is just starting out but for someone who has a great record in sales and has over-preformed in every company I've been with, it's almost offensive. I feel lied to and taken advantage of in more ways than one.

    Advice to Management

    Provide better leads in training. I understand your trying to sharpen the razor for some that have minimal experience, but for those who know what their doing don't want to be stuck 10-20 minutes in between calls and get leads that make no sense. You preach 100k a year like a rebuttal, so show me some leads that will get me 100k a year.

    International Cruise & Excursions (ICE) Response

    Jun 14, 2017 – Employer and Recruitment Branding Manager

    Thank you for leaving us your review and feedback. We certainly have team members here who are making that amount of money, but can understand your frustration. We will be looking into your feedback ... More


  4. Helpful (1)

    "Love my Career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales/Account Manager in Scottsdale, AZ
    Current Employee - Inside Sales/Account Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Cruise & Excursions (ICE) full-time (More than a year)

    Pros

    The new building is amazing! I feel appreciated and have been given opportunities I NEVER have received at any other company I've worked for. I work hard and am shown appreciation through employee engagement activities, spiffs and through annual compensation reviews and bonuses! My team is amazing to work with and I feel like it's more of a family than a job!

    Cons

    PTO is so hard to get approved. I want to be able to take advance of the travel benefits but it is almost impossible to get Command to approve my time off.

    Advice to Management

    Keep the employee engagement activities going! But please look deeper and solve the PTO issues for us sales employees. You will have happy employees when they have time off and can enjoy the perks you have given us for working at this amazing company.

    International Cruise & Excursions (ICE) Response

    May 31, 2017 – Employer and Recruitment Branding Manager

    Wow, thank you so much for the wonderful review! We love when our team members can feel appreciated at ICE and also voice their feedback. As a company, we are always looking for ways we can improve ... More


  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Scottsdale, AZ
    Current Employee - Sales in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Cruise & Excursions (ICE) full-time (More than 8 years)

    Pros

    So many pros! Lots of support from co workers and management. This company is a self and very rewarding place to work. They provide you the tools needed to be successful. They truly care about you as a person and and employee! Not to mention the benefits rock!

    Cons

    We could have better communication between different departments. But thats the only 'con'. Its fun adapting to the growth of this company and anticipate the growth to come.

    Advice to Management

    Thank you for the support you have and are providing throughout my continuous employment and professional growth. I'm loyal to this company because of all of you!

    International Cruise & Excursions (ICE) Response

    May 19, 2017 – Employer and Recruitment Branding Manager

    Wow, thank you so much for leaving us such a great review. Our hope is that we are providing a challenging and rewarding experience for all of our team members, and are so glad to hear that you feel ... More


  6. Helpful (9)

    "Poor employee value"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Scottsdale, AZ
    Current Employee - Account Manager in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at International Cruise & Excursions (ICE) full-time (Less than a year)

    Pros

    In house cafe,gym, nail salon, clinic, outside vendors all payroll deduct. Discounts on local entertainment. Alot of philanthropy. Flexible scheduling

    Cons

    Employees are a number not a person, company does not value loyal employees, little help/coaching provided to struggling employees to help them succeed, would rather hire more and more people than recognize talented sales people and guide them to success, extremely high turnover rate. New building brought more and more restrictions and less tools to be successful. Management promotes a cutthroat sales environment, everyone is out for themselves, team work is minimal or non existent. Very little training applicable training is provided, very low moral on salesfloor, very little balance in your life as a ICE employee

    Advice to Management

    Get rid of the cutthroat mentality, focus on team building and valuing talented employees and helping them grow. Success breeds success

    International Cruise & Excursions (ICE) Response

    May 17, 2017 – Employer and Recruitment Branding Manager

    We appreciate your feedback. We strive to provide our employees with a number of perks and amenities onsite that will be valuable, and we are glad to hear that you are enjoying them. Our philanthropy ... More


  7. Helpful (6)

    "I wish I could give ZERO stars"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Scottsdale, AZ
    Former Employee - Outbound Sales Representative in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at International Cruise & Excursions (ICE) full-time (More than 3 years)

    Pros

    This company has no pros

    Cons

    Probably the worst company in the world. managers have no idea what they are doing. products are worthless and employees are treated like garbage. I know..I was a top performer, selling this company's snake oil for years and I finally quit. The hypocrisy, lack of integrity and poor ethics cannot even be measured.. they are so enormous! this company will even write you up if you miss a sales target because you were in the hospital! the morals within management are so poor that all I can say is WOW...just WOW. no matter what anyone in this company tells you....management cares NOTHING about you

    Advice to Management

    see a counselor and learn some morals and ethics

    International Cruise & Excursions (ICE) Response

    Jun 13, 2017 – Employer and Recruitment Branding Manager

    We appreciate the time you have taken to leave us your review, but are very sorry to hear that you did not seem to enjoy your time with us. You have raised some areas of concern that we would like to ... More

  8. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge Specialist in Scottsdale, AZ
    Current Employee - Concierge Specialist in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Cruise & Excursions (ICE) full-time (More than 3 years)

    Pros

    I have had the pleasure of working for ICE since I moved to Arizona. It's going to be about three years since I have been with the company. Their is a lot of perks when it comes to working for ICE. As a travel liaison, I get to enjoy all the benefits that this company offers with the IATA card. I have received Free Disney Tickets by taking my Disney Classes and I have traveled so much just by working for this company.

    Another great thing about ICE is that everyone is like a family . One of my favorite things that I get to experience is being apart of our Charity Committee. Being able to help those in need with Christel House, PAC 911, Comfort Warrior, and New Leaf.

    I have grown so much with this company and I can wait to see where this company takes me.

    Cons

    I do not have any cons for this company.

    International Cruise & Excursions (ICE) Response

    May 2, 2017 – Employer and Recruitment Branding Manager

    Thank you so much for the great review. We are so happy to hear that you have enjoyed your career with us and all of the amenities we are proud to offer. We hope that you continue to do so for many ... More


  9. Helpful (6)

    "can you say favoritism"

    Star Star Star Star Star
    Former Employee - Sales Associate in Scottsdale, AZ
    Former Employee - Sales Associate in Scottsdale, AZ

    Pros

    can't think of one cuz this place blows

    Cons

    it's family run - so the friends of their kids are the ones who get the money and positions they treat their employees like crap

    Advice to Management

    look in the mirror

    International Cruise & Excursions (ICE) Response

    May 31, 2017 – Employer and Recruitment Branding Manager

    We appreciate the time you have taken to leave us your review. We strive to provide every employee with a great experience and are sorry to hear that you did not receive the experience you were ... More


  10. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Scottsdale, AZ
    Current Employee - Account Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Cruise & Excursions (ICE) full-time (More than a year)

    Pros

    a lot of freedom! payroll deduction!

    Cons

    room for growth within company!

    Advice to Management

    down too earth leaders, keep that up!

    International Cruise & Excursions (ICE) Response

    May 9, 2017 – Employer and Recruitment Branding Manager

    Thank you for taking the time to leave us your review. Your feedback is greatly appreciated, and we are so happy to hear that you are enjoying your career with us.


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