International Justice Mission Reviews | Glassdoor

International Justice Mission Reviews

Updated November 1, 2018
73 reviews

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4.1
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Gary Haugen
56 Ratings

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Pros
Cons
  • "Difficult work-life balance given the pressure to constantly exceed expectations with scarce resources" (in 5 reviews)

  • "The organization seems to be experiencing some growing pains as it gets larger" (in 6 reviews)

More Pros and Cons

  1. "Information security analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at International Justice Mission part-time

    Pros

    Thank you . It’s a great company

    Cons

    I don’t have anything bad to say about this company


  2. "Great Place to Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at International Justice Mission full-time

    Pros

    IJM is a great place to work. They treat their employees really well and the staff is all very close knit and works well together.

    Cons

    I have nothing negative to say.

  3. "Amazing team working on a great mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Justice Mission full-time

    Pros

    Authentic, genuine relationships with your colleagues. Everyone knows how their contribution actually matters to the mission

    Cons

    Typical funding/resourcing challenges for an NGO. Staff must be really creative and efficient as the headcount and budget are very lean

    Advice to Management

    give serious consideration to supporting a remote workforce. The requirement to relocate to HQ in Washington DC is very expensive for the organization and the employee. You are missing out on amazing talent outside of Washington DC


  4. Helpful (1)

    "The real deal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Recommends
    Approves of CEO

    I have been working at International Justice Mission full-time (More than 3 years)

    Pros

    Spiritual formation is rich and valued, some of the most amazing people work here, and (most importantly) the organization is bringing about real change in the lives of the poor and vulnerable.

    Cons

    Lack of diversity and career advancement, some senior leaders are completely out of touch with the reality that their divisions/teams are unhappy (or they're aware and simply don't care), and

    Advice to Management

    Get more women in leadership and provide more opportunities for career advancement. Also, find a way to get employees actively engaged with the field - that's why they came to IJM in the first place. The best retention comes from those who get to see and experience the work firsthand,


  5. Helpful (1)

    "Great Mission, Not So Great Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at International Justice Mission full-time

    Pros

    The mission is amazing, and, some of the people you work with are amazing.

    Cons

    As a new staff member, it can be quite difficult to find your place. One soon realizes that it's a "good ole boy" environment, with a few women who've been allowed to "play with the boys" for the long-haul. Quite a number of people have been let go for no apparent reason. Generally, it's not because of poor performance; often more of a matter of constantly changing strategic alignment. Some departures have been handled quite poorly and offensively--poor timing, lack of clear communication, and not always "above board" or with transparency. For some, very little to no recognition of time served, beyond the transactional issues you would expect to be addressed through HR. Many have felt like they were a pebble who made quite an impact, but were easily let go, dismissed, and forgotten. Some pretty amazing people in top positions have left because they just couldn't work with an organization that doesn't care more for it's people. Many of these issues are systemic at various levels, but the buck stops with senior leadership--CEO, president, and vice presidents.

    Advice to Management

    Live out your mission in all aspects of the organization--for those you serve, as well as for those who for any given time join hands professionally to serve with you. Give honor where honor is due, not just to those in the inner circle, and for goodness sake, when people are let go, not because of performance issues, given them the recognition you give to those who were smart enough to leave before their positions were "strategically realigned." Overall, treat your people better; all of your people.


  6. Helpful (2)

    "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at International Justice Mission part-time (More than 8 years)

    Pros

    Great community - love working with very like-minded people

    Cons

    They undervalue longevity and overvalue outside experience

    Advice to Management

    pay within the organization should not just reflect outside experience, but also those loyal who have been there a long time


  7. Helpful (1)

    "Great place for an internship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Washington, DC
    Former Employee - Intern in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at International Justice Mission full-time (Less than a year)

    Pros

    Very hands on: one on one meetings with supervisors often, a mentor to meet with monthly or more, workshops and seminars, and more. Tons of amazing resources offered to you in an environment that is heathy. Seemed like a great way to move into a permanent role with IJM, knew a lot of people who did that.

    Cons

    Its an unpaid internship and DC is expensive (that's really it).. During my time there the intern support staff (HR people who help guide interns) were very "clickly" with certain interns which was irritating because it caused many people to feel left out, but I doubt they are working in those same roles now.

  8. Helpful (2)

    "IJM - a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International Justice Mission full-time

    Pros

    IJM is still a new and growing organization - this gives staff at all levels ample opportunities to grow in their skills, move into leadership positions early and advance. It provides above-average salaries and excellent benefits.

    Cons

    Some IJM leaders at all levels consider the organization special or unique - and others act as if its the first organization to take on hard work.

    Advice to Management

    Focus more on learning than being right.


  9. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at International Justice Mission full-time

    Pros

    Amazing colleagues and positive work environment
    Mission-driven organization
    Dynamic growth and new opportunities

    Cons

    Difficult work-life balance given the pressure to constantly exceed expectations with scarce resources


  10. Helpful (12)

    "Compelling mission, stuffy culture, haphazard project & change mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Washington, DC
    Former Employee - Business Analyst in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at International Justice Mission full-time (More than a year)

    Pros

    Compelling mission with great benefits, and better than average pay for an NGO

    Cons

    Staff are almost always very stressed because there's an expectation to constantly bite off more than can be chewed due to the urgency of IJM's very compelling mission. As a result projects and change are poorly managed, lacking some very basic standard operating procedures, resulting in even more stress. IJM moves so quickly that it virtually never pauses to reflect, analyze, and learn. Lessons are not absorbed into the organization's knowledge & culture.

    IJM seems fairly typical of DC culture - the expectation to be straight-laced and type-A. Add to that the slightly conservative bent of it being a christian organization and the requirements to dress in business formal clothing every day, the result is a suffocating company culture. Only work here if this sounds attractive to you.

    IJM has grown very rapidly in recent years. As a result, their back-office operations have had tremendous growing pains, causing very high leadership turnover and chronically unfilled positions. Things feel constantly in-flux at IJM which takes its toll on everyone. If you interview at IJM, specifically in business or people operations, demand honest answers about leadership and management turnover before accepting an offer.

    IJM has approached a lot of these problems by just hiring more staff, hoping that more employees will plug the gaps in missing or inconsistent back-office processes. Unfortunately, this not only makes back-office processes more disjointed; it also means that a staff's job description is only accurate for the duration of the quick-fix project they were hired to work on, if ever. As a result, there is no clear career path for most staff.

    Even though IJM does commit a great deal of resources towards spiritual formation, quarterly retreats, daily prayer and sincerely pursues spiritual well-being in its work, I find that too often this results in dismissing pressing business operations problems with a "Just turn it over to the Lord," attitude, or outright hostility at being told where things need to improve. Comments on how to improve things disappear into the leadership void.

    It pains me to say, because the mission of IJM is so important, but my overall experience with IJM was very negative.

    Advice to Management

    Slow down your Advancement and Field operations long enough for them to develop reliable, consistently managed programs. Stop living project-to-project and demanding unrealistic timelines. Only then will Business operations be able to provide the proper support that IJM needs to thrive in the next several years. Senior management who do not deal with business operations nor have experience with innovative business practices badly need to increase their awareness of the role of proper business operations.
    Slow down long enough to reflect, analyze and learn.