International SOS Manager Reviews | Glassdoor

International SOS Manager Reviews

Updated February 13, 2017
50 reviews

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Manager

3.1
Star Star Star Star Star
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International SOS Chairman and CEO Arnaud Vaissié
Arnaud Vaissié
28 Ratings

Employee Reviews

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Pros
Cons
  • Work life balance depends both on location and role (in 19 reviews)

  • Some senior management tend to micro manage too much (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "Truly Multinational Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Miami, FL
    Former Employee - Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Have tapped a sector largely ignored by others

    Cons

    lengthy hours, longer shifts and unsteady work schedule

    Advice to Management

    Keep up the goodowork


  2. Helpful (4)

    "Company with a purpose"

    Star Star Star Star Star
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at International SOS (More than 3 years)

    Pros

    Good pay and reward of helping organizations meet their Duty of Care requirements

    Cons

    Heavy work load and no life balance. Be prepared to work on your PTO days.


  3. Helpful (1)

    "High stress environment but passionate peers...sales is a number one priority in all lines of business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Jersey City, NJ
    Former Employee - Manager in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at International SOS full-time (More than 3 years)

    Pros

    Fair wages and benefits; hardworking coworkers and most everyone contributes; flexible environment - challenging but rewarding work...company always seems financially stable

    Cons

    Always construction going on; disruptive...not enough focus on cutting edge technology

    Encouraged to work even if you're sick - managers passively praise staff for working from home when they're sick

    Advice to Management

    Listen.


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  5. Helpful (4)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employees are engaged and have a strong sense of pride in what they do. What this company does on a daily basis is very tangible as such employees feel a sense of accomplishment.

    Cons

    Company is in a "growing" trend and as such people might feel disconnected. Management has to continued to communicate out to ensure everyone understands the direction of the firm and their roll in the growth.

    Advice to Management

    Management is going the extra mile to provide communications to all. Actions that surfaced through the engagement survey are already being addressed.


  6. Helpful (6)

    "Not a dark face in seniority"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Philadelphia, PA
    Current Employee - Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at International SOS full-time (More than 10 years)

    Pros

    Opportunities to practice language skills daily for those who are bilingual. They do test you on it in your interview so come prepared.

    Cons

    There is no diversity throughout the company. In fact, there is not one black face in upper management. NOT ONE. Even in most countries where they operate, upper management is all white, European men which is absurd to operate in Africa and have no Africans or people of color in country leadership. And if you are a black woman? Forget it. The most recent one was demoted and now on her way out and the other one before her has never gotten a promotion. Ever. Make your own judgement.

    Advice to Management

    Your company operates in all corners of the globe for clients from all walks of life; you should represent that in action, not just empty promises.


  7. Helpful (1)

    "awesome company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than 8 years)

    Pros

    people, empowerment, travel, global, fun

    Cons

    long hours could be looked at

    Advice to Management

    keep it up


  8. Helpful (2)

    "Profit and growth at any cost."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Philadelphia, PA
    Former Employee - Senior Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at International SOS full-time (More than 3 years)

    Pros

    Rank and file employees were close as they had to stick together. Good camaraderie.

    Cons

    Company loves its clients until they attempt to replace ISOS as their assistance provider. Contract renewals are heavy handed and one sided. Employees asked to do very difficult tasks in dealing with clients.

    Advice to Management

    Treat the customer as number 1. Always. The client is king. Don't put company goals above the needs of clients or their employees in need. Don't over promote what you have accomplished. Embellishing accomplishments is risky.


  9. Helpful (1)

    "Good company to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Philadelphia, PA
    Former Employee - Account Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at International SOS full-time (More than a year)

    Pros

    Good exposure to new things.

    Cons

    Very rigid organization, not much room to grow.


  10. Helpful (1)

    "Good company, but could do better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consulting Operations Manager in Houston, TX
    Current Employee - Consulting Operations Manager in Houston, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than a year)

    Pros

    International Company with a good reputation

    Cons

    Upper Management in the Americas is not in any term good for the companies culture and for its employees. Clear bias and not uniform rules for employees, which set a clear line of discrimination with the rest of the company.

    Advice to Management

    Upper management needs to clarify the goals and road map that the company has for the next 3 years or so, there is no clear picture of what is happening which is generating much discomfort and affecting the moral of the employees.


  11. "Great people that makes the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Manager in Sydney (Australia)
    Former Employee - Group Manager in Sydney (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time (More than 10 years)

    Pros

    Global
    Managers with heart
    Challenging environment
    Vast opportunities to learn and grow

    Cons

    The experience is up to the individual and the direct manager. If you are willing to be accountable and take bold steps the opportunities are there. No hand holding here.

    Advice to Management

    Keep going at it, recognise the good things happening instead of dwelling on the problems. Especially HR - don't forget where we started.