International SOS Reviews | Glassdoor

International SOS Reviews

Updated August 15, 2018
452 reviews

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3.5
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International SOS Chairman and CEO Arnaud Vaissié
Arnaud Vaissié
249 Ratings

452 Employee Reviews

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Pros
  • "Venture into a new working environment and scope of practice" (in 28 reviews)

  • "It provides a good work-life balance" (in 11 reviews)

Cons
  • "Management has a unrealistic view of what work life balance" (in 26 reviews)

  • "Senior management team is stuck in the middle ages with old school knee jerk strategies" (in 23 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Diverse, Engaging and Never a dull moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in London, England (UK)
    Current Employee - Administrative Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (Less than a year)

    Pros

    I have worked at International SOS for just over 6 months and I expected the novelty to have worn off however it hasn't, each day I go in I have a new challenge and an opportunity to learn something new. It's cultural diverse and the people I work with are brilliant in support me and having the same purpose.

    Cons

    Would like to see more inter-department working

    Advice to Management

    Keep having open doors, we need to learn from people who have been where we are


  2. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist - Compensation & Benefits in Trevose, PA
    Current Employee - Specialist - Compensation & Benefits in Trevose, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (Less than a year)

    Pros

    • International SOS offers a comprehensive benefit package. In the Americas there are three levels of coverage to choose from. The Enhanced plan has no deductible and has a 100% co-pay. The other benefits are very competitive as well. The company also offers a wide array of voluntary benefits such as: Legal Insurance, Identity Theft Insurance, Supplemental Life and AD&D Insurance, Critical Illness Insurance, Accident Insurance, Pet Insurance, etc.
    • Paid tuition reimbursement policy
    • Extremely generous bereavement policy
    • The culture puts people and care first. Everyone here has a pleasant and positive attitude.
    • Senior management sincerely cares about the employees
    • Smooth recruiting and hiring process
    • Flexible start times for some departments
    • Work from home opportunities for some positions
    • Bagels every Friday and pretzels the last Wednesday of each month
    • Lots of free lunches

    Cons

    Nothing to add at this time.

    Advice to Management

    Keep up the great work!

  3. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at International SOS full-time (More than 5 years)

    Pros

    The pay is great. Flexible schedule.

    Cons

    Very little support from management. The internal process is broken. Not much room for advancement. No team cohesiveness and lacking team players.

    Advice to Management

    Fair treatment should be implemented. What's good for one should be good for the other.


  4. "get experience and leave"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    some great coworkers, lots of diversity.

    Cons

    SR mgmt really does not care for about boots on the ground, its a chair... they use you, and expect you to wash out.... be replaced with a new batch of employees.

    whatever salary they offer you is where you will STAY. absolutely go out of their way to not increase your pay annually while instead increasing your workloads.

    office is terrible, yet the SR MGMT office is extremely nice (different location really fosters connectivity)


  5. "Adventure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical in Abilene, TX
    Former Employee - Medical in Abilene, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time (More than 8 years)

    Pros

    Working with International SOS gave me the opportunity to see the world for free while working. I was able to get to know a lot of cultures and its people.

    Cons

    Sometime you may miss special dates with your family due to the time spent at site.


  6. Helpful (1)

    "CSE"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at International SOS full-time

    Pros

    Good Job in the company.

    Cons

    Poor salary in the company.


  7. Helpful (1)

    "International SOS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Trevose, PA
    Current Employee - Anonymous Employee in Trevose, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than a year)

    Pros

    Great culture of diversity within the company. Lots of free food, opportunities for learning portals, friendly faces, flexible work hours and leniency to work according to your personal processes if the work gets done. Great paths for internal mobility

    Cons

    Top heavy management, decisions take a long time for all the cooks to get their pass at it, but so little is being processed at a technical level that those managers are too busy to make those decisions they're being looped in on. Global matrix structure means that business decisions and questions are coming in through the night and the morning. Budgets always feel strained.

  8. Helpful (3)

    "International Operations Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Operations Coordinator in Trevose, PA
    Former Employee - International Operations Coordinator in Trevose, PA
    Doesn't Recommend
    Approves of CEO

    I worked at International SOS full-time (More than a year)

    Pros

    The company does amazing work and the job can be very fulfilling. The benefits and insurance plan are excellent. They like to promote people from within, so there are opportunities for advancement. However, it usually takes a few years of working in the assistance center before transferring is possible. The company is willing to take people with little or no work experience and train them. There is almost always overtime available, so you have the option to make much more than the base salary you are given.

    Cons

    The work environment is very stressful. It seems that there are never enough people staffed for a shift, so the phone is always ringing and everyone has a high case load. You have to be very accomplished at multi-tasking to do the job. The schedule is also very irregular, and the 13 hour shifts are exhausting. Everyone does their rotation on nights and weekends, so it is hard to maintain a normal social life. There is a very high turnover rate within the assistance center; most people burn out quickly in this role.


  9. "Coordinating Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at International SOS full-time

    Pros

    Not in the hospital. Does not have hands on contact with patients. Pay is good for location.

    Cons

    Can be unprofessional. Things are always changing. The work can get boring. High turnover of nursing staff. Things promised are not always given. No a advancement opportunities for the nurses.

    Advice to Management

    Get it together or your nurses will keep leaving.


  10. Helpful (13)

    "Great purpose, terrible management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Trevose, PA
    Current Employee - Anonymous Employee in Trevose, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than 5 years)

    Pros

    Good benefits (insurance, company membership)
    Good locations with easily accessed roads

    Cons

    Diversity ends at a certain management level. Higher management consists mostly of white, non-American, men. Every now and then there is favoritism towards a few women who in turn get promoted; many of which are white and/or non-American also.
    The pay is decent at higher management level but the cost of living seems to be overlooked when it comes to any other position.
    Your level of education rarely matters.
    Re-structuring happens very often and I don't know anyone that has not worried about job security at some point. Sometimes re-structuring means changing titles, which doesn't always impact one's resume positively, but allows them to justify paying you less.
    Certain departments have high turnover rates but this doesn't seem to matter to executive at the corporate level, since they allow directors whose departments continuously don't do their job well or fail audits, to lead for years. How many years and employees leaving is it going to take for them to realize management may just be the issue? Who knows!
    Human Resources..........just a mess. Not supportive, hard to get a hold of and often fail at the basics of HR.
    Raises are not merit-based, but every year the work just keeps on piling up. The average raise is usually between 1-3%.....if there is a budget. You are lucky if you get a bonus.
    For a company that relies on technology so much, the systems are slow and outdated.
    Paid time off policy changes every so often and they do not give enough hours for the amount of time people put into work.
    Most managers are extremely cheap with their department budget and do not invest in their development.
    The student reimbursement for undergraduate and graduate degrees is the absolute bare minimum. (Enough for them to write it off on their taxes).
    Most jobs, even when they are posted (for HR reasons), already have a name on them.
    A ton of emphasis on numbers and micromanaging and not enough on people.
    Operations managers are often condescending (verbal and written) and not easy to approach.

    Advice to Management

    If you want to see better results, the change must happen at the top. Work on your company culture!
    Take note of the positive qualities in those companies that are constantly awarded "Best Place to Work".
    Promote diversity among higher management, not just entry-level positions.
    Allow Americans to grow too. Talent doesn't only come from France, Australia and the UK. Talent and hard work also come in female form.
    Invest in your employees' education!
    Re-structure some of your directors and you may actually see changes in output.
    HR either needs more people, or employees with better experience.


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