International SOS Reviews | Glassdoor

International SOS Reviews

Updated May 21, 2017
340 reviews

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Full-time Part-time

3.3
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International SOS Chairman and CEO Arnaud Vaissié
Arnaud Vaissié
192 Ratings

340 Employee Reviews

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Pros
Cons
  • Work life balance depends both on location and role (in 20 reviews)

  • Some senior management tend to micro manage too much (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "Making a difference every day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Security Director in Feasterville Trevose, PA
    Current Employee - Regional Security Director in Feasterville Trevose, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time (More than a year)

    Pros

    Rewarding work
    High performance environment
    Global company
    Promotion opportunities

    Cons

    Plenty of work to go around


  2. Helpful (4)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Feasterville Trevose, PA
    Former Employee - Director in Feasterville Trevose, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time (More than 5 years)

    Pros

    I got to build a team that delivered a great product. I revamped the support and deployment models for multiple web-based , mobile and digital products. I was given the opportunity to totally reorganize and grow a team of deployment, support and analytic professionals. I delivered significant improvements in client satisfaction and revenue growth.

    Cons

    I was passionate about the customer which was not just in my job description but part of my DNA. I was let go without cause - I have since found better roles which have enabled me to create significant value for my new clients and companies. It is a sad day when companies can't recognize the contribution of their people!

    Advice to Management

    Don't fire your best managers because they are doing their job. Managers need to care about their staff and good managers don't beleive in kissing up - but doing their jobs and taking care of their customers and staff. Good managers develop teams that can accomplish goals that they didn't think were possible. When things are broken - think about what you've lost. Ownership/Partners - you are smart but make sure that there is a transparent information flow that gets you the insight you need - your services are vital and needed. My senior management rating is for the partners - not for the little generals under them.


  3. Helpful (7)

    "Great Product, Horrible Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Trevose, PA
    Current Employee - Manager in Trevose, PA
    Doesn't Recommend

    I have been working at International SOS full-time (More than a year)

    Pros

    - The services the company offers to clients are wonderful.

    Cons

    - Company seems to react first, and think later.
    - There is no work life balance. There is lots of TALK about a belief in work life balance, valuing employees etc., but in actuality if you are salaried they will squeeze as much out of they as you can.
    - Treatment of employees in departments that generate revenue is dramatically different from employees in necessary back-office positions. If you're in the office it's as clear as looking at the portions of work space that are newly renovated, and the portions that have rips in the carpet and holes in the walls.
    - Messaging from management is inconsistent.

    Advice to Management

    - I can't tell is the owners are greedy, or if the company doesn't do well financially, but the way the company operates I feel like it has to be one or the other. If there are financial problems they need to be more transparent to the employees, because right now my impression is that the owners and management are just pulling every penny they can from the company,
    - A survey every year or two is not an effective means of getting regular feedback from your employees. Perhaps if the executives actually worked in the same office as the employees (not in Jersey City) they would understand how poorly some of the departments are functioning.


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  5. Helpful (2)

    "Best to have a medical background, otherwise you're screwed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Operations Coordinator in Bensalem, PA
    Former Employee - International Operations Coordinator in Bensalem, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at International SOS full-time (More than a year)

    Pros

    Interesting work- coordinating medical evacuations and medical assistance for people in foreign countries

    Cons

    At the end of the day its a phone job. You're answering phones all day. The pace of the work never lets up, and mandatory 13 hour night shifts will wreck your life.

    Advice to Management

    Be more flexible with the operations coordinators. Otherwise you risk turning into a call center environment with super high turnover.


  6. Helpful (5)

    "Pays well if you don't need sleep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Coordinator in Feasterville Trevose, PA
    Former Employee - Operations Coordinator in Feasterville Trevose, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at International SOS full-time (More than a year)

    Pros

    Three days on, four days off
    Months of training
    Good health benefits
    Excellent vacation benefits
    Decent pay

    Cons

    Unhealthy expectations of alertness and productivity over 13 hour shifts after they have forced you to completely reverse your sleep schedule in the space of 1-3 days
    Extremely high turnover
    Extremely high stress
    Everyone is upset all the time

    Advice to Management

    Hire and retain enough people so that you have time to actually manage


  7. Helpful (4)

    "dog eats dog !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Being in Jersey City, NJ
    Former Employee - Human Being in Jersey City, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at International SOS full-time (More than a year)

    Pros

    -One of the most global-attitude driven companies I've worked for, and I've worked for many larger companies
    -Extremely diverse culture, people from all regions and backgrounds
    -Company has clear sense of purpose; to help people in difficult health situations

    Cons

    -Extremely savage and ruthless management
    -Singapore head management is very,very,very,very demanding. This defines the culture of the company which is: company first! profits second and employee's last!
    -15 hour work days
    -Too much traveling; always on long haul trips, always in economy....=(

    Advice to Management

    take it easy on people ! too much pressure and ridiculous demands.


  8. "Global development opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Sydney, KY
    Current Employee - Coordinator in Sydney, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at International SOS full-time (More than 5 years)

    Pros

    Opportunity to work with a global team, international travel

    Cons

    The company is very lean, salary could be improved

    Advice to Management

    Identify talent and allow opportunities for growth


  9. Helpful (3)

    "Great service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Trevose, PA
    Former Employee - Anonymous Employee in Trevose, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at International SOS full-time (More than a year)

    Pros

    They offer an incredible service to clients traveling both foreign and domestic. Benefits for employees are awesome.

    Cons

    Very disappointing to work for a company that is international with such a diverse group of employees and yet non-whites are treated horribly. The racist remarks overheard were repulsive. When I made attempts to educate co-workers or, approach upper management as well as HR I was met with resistance. Other departments and co-workers under impression they can micromanage you and management never interjected to correct problem.

    Advice to Management

    Be more involved! Not micromanage just be supportive of YOUR staff.


  10. Helpful (7)

    "Great Service; Poor Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - High Level in Penn, PA
    Former Employee - High Level in Penn, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The service provided is fantastic and is absolutely needed. Duty of care is essential for employers with employees working outside of their home country. The front line is riddled with superior experts from medical, non-medical and security. The work is rewarding.

    Cons

    Poor leadership. They are more focused on keeping their heads down to maintain their jobs than doing what is right. The high attrition rate at mid to high level management is due to poor executive leadership. Innovation is simply a word used as political propaganda; for innovative employees are not retained or promoted. The incompetent and well spoken are promoted. Which places a strain on the front line of the organization to find creative ways to ensure superior service without the support of executive management. Corporate is either blind to this or simply looks the other way.

    Advice to Management

    Remove the executive leadership and promote those that understand the business and the true meaning of innovation.


  11. Helpful (4)

    "Decent Inexperienced Comapny"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at International SOS full-time (More than 3 years)

    Pros

    Decent environment with good people

    Cons

    Management lacks technical knowledge
    Expected to work without compensation
    They make simple jobs complex and difficult

    Advice to Management

    Educate self before speaking to customer


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