International SOS Employee Reviews about "work environment"

Updated Dec 9, 2020

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3.6
69%
Recommend to a Friend
86%
Approve of CEO
International SOS Chairman and CEO Arnaud Vaissié
Arnaud Vaissié
425 Ratings
Pros
  • "Flexibility of work environment within certain departments(in 42 reviews)

  • "Supportive Management; Comprehensive onboarding/training; Great culture; Flexible working; Really good work-life balance;(in 26 reviews)

Cons
  • "Simplification of the Senior Management structure(in 30 reviews)

  • "More likely to reach top management if you are French and above all a man(in 19 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "work environment"

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  1. Helpful (1)

    "Human Resource Director"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time for more than 10 years

    Pros

    Definitely a global organization with a clear mission to help others with a diverse working environment. They offer career advancement as well as individual growth. A company you can say you are proud to work for.

    Cons

    As with a lot of organizations, investing in technology and critical roles within the organization has been delayed but the current focus shows a strategic investment and understanding of this.

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  2. "Overall a good company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales and Marketing 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at International SOS full-time

    Pros

    Great value proposition. Global working environment. Rewarding for high achievers.

    Cons

    Lack of systemic career progression and talent development. Everything is "negotiable" depending on hiring manager.


  3. Helpful (2)

    "Good stepping stone for experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - International Operations Coordinator in Feasterville Trevose, PA

    I have been working at International SOS full-time for less than a year

    Pros

    Reduced work week, diverse and multi-cultural work environment

    Cons

    Random schedules, long shifts, micromanaging

  4. Helpful (5)

    "Sinking ship..one of the worst places to work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Trevose, PA
    Doesn't Recommend
    Negative Outlook

    I worked at International SOS full-time for more than 5 years

    Pros

    1. Great mission 2. Global exposure 3. Wonderful colleagues

    Cons

    1. No clear vision, no business strategy. Direction changes everyday on the whims and fancies of misfit top management. 2. People come and leave everyday. No motivation for employees to stay. Those who stay in spite of the brutal work environment are not heard. 3. Widespread incompetence especially at the senior management. Those incompetent management people hire more incompetent people.

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  5. Helpful (6)

    "US DOD & EEOC desperately need to be contacted about this company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tricare Executive in Feasterville Trevose, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at International SOS full-time for more than a year

    Pros

    Flexibility, Pay rate, Health Coverage

    Cons

    Micromanaging, Toxicity, Overworked, Hostile work environment, EEOC needs to be contacted, DOD

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  6. Helpful (5)

    "International Operations Coordinator"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - International Operations Coordinator in Trevose, PA
    Doesn't Recommend
    Approves of CEO

    I worked at International SOS full-time for more than a year

    Pros

    The company does amazing work and the job can be very fulfilling. The benefits and insurance plan are excellent. They like to promote people from within, so there are opportunities for advancement. However, it usually takes a few years of working in the assistance center before transferring is possible. The company is willing to take people with little or no work experience and train them. There is almost always overtime available, so you have the option to make much more than the base salary you are given.

    Cons

    The work environment is very stressful. It seems that there are never enough people staffed for a shift, so the phone is always ringing and everyone has a high case load. You have to be very accomplished at multi-tasking to do the job. The schedule is also very irregular, and the 13 hour shifts are exhausting. Everyone does their rotation on nights and weekends, so it is hard to maintain a normal social life. There is a very high turnover rate within the assistance center; most people burn out quickly in this role.

  7. Helpful (10)

    "Horrible Training, Unfriendly Managers and Trainers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I have been working at International SOS full-time for more than 3 years

    Pros

    It’s a pay check and I guess it pays somewhat ok for an entry level job. Benefits are pretty decent.

    Cons

    Training is horrible. Company permits bias an favoritism among the management and training team. Management hand picks their favorite employees. You can’t be more intelligent or smarter than the training department or other because they will fear for their job. They hire employees who are not cut out for the job. Training consisted of stupid activities which have no relevance to the position. If you like an unequal, hostile work environment with a lot of back stabbing and no HR support then work here.

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  8. Helpful (8)

    "Great resume builder and THAT's it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coordinator in Trevose, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at International SOS full-time for more than a year

    Pros

    Flexible schedule and great pay

    Cons

    Very fast paced, highly stressful, toxic and demanding work environment. Coordinators are expected handle extremely complex request with very little to no support from management. Your race and relationships with upper management determined your altitude. Management was extremely poor and managers lack basic people and leadership skills. The service provided is unmatched but a lot of internal issues need to be dealt with! I wouldn't ever recommend anyone to work here, it is not worth the stress nor aggravation

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  9. Helpful (4)

    "Operations Coordinator"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at International SOS full-time

    Pros

    Great Staff, Good health and dental benefits

    Cons

    Work Environment, Poor Management, No professionalism

    Continue reading
  10. Helpful (2)

    "Great experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Support Specialist in Maplewood, NJ
    Recommends
    Positive Outlook

    I worked at International SOS for more than a year

    Pros

    Very diverse work environment and a great place to develop ones career.

    Cons

    There were frequent computer system issues; however, they were upgrading to a new system.

Viewing 1 - 10 of 53 English Reviews