Internet America Reviews | Glassdoor

Internet America Reviews

Updated January 28, 2017
13 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Billy Ladin Jr.
5 Ratings

13 Employee Reviews

Sort: Popular Rating Date

  1. "Technical Support Lead"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Internet America full-time (More than 5 years)

    Pros

    Great company to work for

    Cons

    Well organized Company Well established

    Advice to Management

    Company Sold to Rise Broadband


  2. "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Internet America full-time (More than a year)

    Pros

    Small company atmosphere, people are held accountable for their actions,

    Cons

    I can't think of a whole lot bad. Maybe there are times when too much is expected of the employee. Pay freeze in effect.

    Advice to Management

    For reasons I won't mention, not applicable.


  3. "Great for experience, not so great for growth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Technician in Houston, TX
    Current Employee - NOC Technician in Houston, TX
    Recommends
    Negative Outlook

    I have been working at Internet America full-time (Less than a year)

    Pros

    Good co workers, good environment, lots of opportunity to learn, good location.

    Cons

    Management has there hands in more than they understand. Protocols don't stay constant new rule once a week.

    Advice to Management

    Keep your hands out of what you don't understand


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good stepping stone for experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Scheduling in Houston, TX
    Current Employee - Sales and Scheduling in Houston, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Internet America full-time (More than 5 years)

    Pros

    The staff and teams are very friendly, laid back, and work well together. The environment is professional but casual. Call center can be busy but also has dead times.

    Cons

    No raises. No professional development. No investment in employees. Upper management is capable but the CEO is very hands on and meddles with everything much to its demise. Management knows this but nobody can step up to him.

    Advice to Management

    Invest in your employees and you won't have to constantly bring in new entry level employees with high turnover.


  6. Helpful (1)

    "could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internet America full-time (Less than a year)

    Pros

    benefits other than pay, casual dress code, coworkers are easy to get along with, very knowledgeable and helpful

    Cons

    pay is not equal to the work that is being done nor the skills that you possess, equipment that needs to be repaired or replaced gets a temporary fix

    Advice to Management

    Listen to your employees when they advise you that there is a problem and work together to find a solution instead of belittling their ideas.


  7. Helpful (1)

    "Almost had a good idea"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Internet Technician in San Antonio, TX
    Former Employee - Wireless Internet Technician in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Internet America full-time (Less than a year)

    Pros

    Relaxed dress as a technician, i.e. blue jeans and company polo. Paid mileage.

    Cons

    Poor wireless infrastructure. IA bought out a lot of "mom and pop shops" who could no longer support the amount of customers which makes for long work hours troubleshooting problems or a "chasing your tail approach". Your truck and tools, neither are cheap especially if you loose either. Expected to climb towers with very little pay in return. Cell tower techs hit $85,000/yr on the low end, the company wants you to do it for your regular salary of $35,000yr. Poor benefits wipe out your pay if you have a family. The company tries to be a well structured corporation with no structure leaving you flying at the seat of your pants and leaves the employee totally responsible for circumstances out of their control or beyond their job duties.

    Advice to Management

    Ditch the large corporation act, fix current infrastructure problems before the next mom and pop shop buyout, listen to your employees who are out there doing the work. Try to keep your quality people, in your largest service area you've lost most of your aces due to poor management.


  8. Helpful (1)

    "If you like stress, this job is for you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internet America full-time (More than a year)

    Pros

    benefits are good and you get an hour for lunch

    Cons

    This company loves to promote people to hold them accountable for others failures. The network is just a huge mess of acquisitions from other wireless companies who didn't want to spend the money to upgrade their own equipment. This combined with the constant stress of doing more with less has led to some animosity among the current employee's. With the rapid loss of employee's the current subscriber base (aka IA customers) are suffering to no end.

    Advice to Management

    This company needs strong leadership but unfortunately those people left the company. Paying below industry standards gets what you what you pay for. You should really consider treating your current employee's better. Failure to notify customer service for issues we should be aware of when customers call, is something i'd expect from a large company, not one with 50+ employee's. Which most work in the same office 20 feet from a managers office door.


  9. Helpful (1)

    "Definitely a unique experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Center Agent in Houston, TX
    Current Employee - Customer Service Center Agent in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Internet America full-time (More than a year)

    Pros

    Comfortable dress code, relaxed and friendly environment, excellent tight knit team

    Cons

    Pay is historically low for this company and not always competitive, stressful calls due to networking issues


  10. Helpful (1)

    "Fun... but is it worth it?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Houston, TX
    Current Employee - Management in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Employees are knowledgeable and great to work with.
    Everyone is passionate about what they do.
    Health benefits are great.
    Most managers are flexible and down to earth.

    Cons

    Executive team does not listen to managers or employees.
    Decisions are made from the top down with no advice from the rest of the company.
    Employees are excepted to have a skill set far above their pay-grade.

    Advice to Management

    Trust and listen to your employees. Don't interrupt them when they are speaking. Don't ridicule them. Have a little consideration for what your employees do, encourage them, and reward them.


  11. Helpful (1)

    "Internet America a great place to work. Well kinda."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Disapproves of CEO

    Pros

    IA maintains a very flexible work environment.

    Cons

    Upper management can be arbitrary and flighty.

    Advice to Management

    Listen to the people that work for you


Showing 13 of 13 reviews
Reset Filters