Intersections Reviews | Glassdoor

Intersections Reviews

Updated March 6, 2017
29 reviews

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3.0
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Intersections CEO Johan Roets
Johan Roets
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29 Employee Reviews

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Pros
  • Pay and benefits are on par with or better than other local businesses, working from home is an option and the work/life balance is good (in 4 reviews)

  • Good people working hard to provide excellent service (in 6 reviews)

Cons
  • Lots of rederick and hot air from the upper management (in 4 reviews)

  • No 401k match and a horrible health plan implemented in 2016 with no input from employees (in 3 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chantilly, VA
    Former Employee - Director in Chantilly, VA
    Neutral Outlook
    No opinion of CEO

    I worked at Intersections full-time (More than 3 years)

    Pros

    I was given the ability to flex my time

    Cons

    A significant amount of catty behavior between co-workers


  2. Helpful (1)

    "Not the best - not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Intersections full-time

    Pros

    First I should mention I worked in IT so this is where I relate what I know. That being said, perhaps the best thing at this company is it is an easy environment to work at. If you have ever worked somewhere where the pain starts at the top and permeates the entire company you will appreciate a much more relaxed atmosphere that this company has to offer. Mid sized companies tend to offer this type of environment. Plus there isn't a lot of dog-eat-dog climb the corporate ladder happening.

    The tech work has a moderate amount of challenge - enough to keep one interested for a while and there is enough breathing room to self-study and advance and or specialize as desired. Overall - the company is not a waste of time for the amount of growth one can derive.

    Cons

    I think you have to be concerned about the companies worth - goals and longevity. I don't think this is necessarily a company you would want to endure long term unless you want to finish 10 years to retirement - then maybe.

    Advice to Management

    I think management has their hand tied to a certain degree with not the largest budgets in the world - so that limits what they can do to keep the techies interested for the long-run. Things seem to be patched more than completely redesigned to a high-degree of leading edge.

  3. Helpful (1)

    "it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    company run by owner and CEO

    Cons

    too many politics in middle management so people with skill all left

    Advice to Management

    reward talent


  4. "Good People, Technologically Behind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Developer
    Former Employee - Database Developer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Intersections full-time (More than 3 years)

    Pros

    Good people and lower level management.
    Fair Compensation.
    Smart coworkers.

    Cons

    Low investment in removing technical debt.
    Technologically behind the curve.
    Risk averse to the point where it is impacting the technology.

    Advice to Management

    Take more risks, invest in your people and your technology, research and implement newer technologies.


  5. "system admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in New York, NY
    Former Intern - Anonymous Intern in New York, NY
    Recommends
    Positive Outlook

    I worked at Intersections as an intern (Less than a year)

    Pros

    good experience, new environment, good team

    Cons

    long time, too little guidance

    Advice to Management

    coaching, work life balance, keep good work


  6. Helpful (2)

    "Decent enough workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Intersections full-time

    Pros

    Friendly co-workers
    Pays decent
    Willing to listen to ideas for change (this may depend on the department)
    Willing to pay for training should a need arise for it
    Some departments are able to work remotely

    Cons

    Horrible health insurance (HDHP with no option for anything else)
    No 401k match
    Current atmosphere seems to be very scrambled and unfocused, also some workers seem rather depressed or downtrodden due to recent developments

    Advice to Management

    Replace the health plan with something similar as before
    Bring back 401k matching
    Continue being open with employees on the direction of the company


  7. Helpful (1)

    "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Intersections (More than 3 years)

    Pros

    Good people working hard to provide excellent service.

    Cons

    High turn over (common for most call centers), Employee morale low at times.

    Advice to Management

    Show call center representatives a little more appreciation it would have helped morale.

  8. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chantilly, VA
    Former Employee - Director in Chantilly, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Offers good flexibility, good pay and friendly employees.

    Cons

    The company is currently trying to change direction and rebuild its product and customer base and it is taking a long time to evolve which has lead to lay offs. If the company is not able to move at a faster pace, there will most likely be more layoffs.


  9. "Satisfactory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Intersections full-time (More than 10 years)

    Pros

    Products and services help end consumers, Most employees pull their weight and are good people, New management team working to transform company; Working to drive to clear strategy

    Cons

    Significant changes to market in last few years have forced significant changes and there has been some lag in moving in the new direction, Previously tried to be all things to all customers/clients - no set direction or strategy with lots of chasing of new ideas

    Advice to Management

    Keep communicating with all employees to share the direction and strategy, Intermingle with teams more, Skip level meetings to ensure that direction to management are being shared with the employees who are completing the work


  10. "Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Hard working employees, despite little support for mid level management. The senior executive level - CEO is passionate about the company's success and tries to do the right things by the employees.
    The company pays well.

    Cons

    Lots of gossiping among the management level with tenure.

    Advice to Management

    Pay close attention to management staff that brings negative feedback about others. This type of behavior should not be rewarded.


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