Intersections Reviews | Glassdoor

Intersections Reviews

Updated June 10, 2017
83 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Intersections CEO Johan Roets
Johan Roets
1 Rating

83 Employee Reviews

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Pros
  • Pay and benefits are on par with or better than other local businesses, working from home is an option and the work/life balance is good (in 4 reviews)

  • Good people working hard to provide excellent service (in 6 reviews)

Cons
  • Lots of rederick and hot air from the upper management (in 4 reviews)

  • To much red tape for everything (in 3 reviews)

More Pros and Cons

  1. "Happy Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virginia in Chantilly, VA
    Current Employee - Virginia in Chantilly, VA
    Recommends
    Positive Outlook

    I have been working at Intersections full-time (More than 3 years)

    Pros

    The people - at the end of the day, a majority of the people at Intersections really do care about you and your well being. It is a fun environment. If you really feel strongly about something that needs to improve or wanting to focus on another area for your career growth, management will listen and do what they can to encourage and support you at it.

    Cons

    Outside of the "standard" complaints you would have when you spend a majority of your time/life at the same place almost every day, it is really not that bad! Some of the internal processes can seem tedious and like road blocks, but there are always ways around them and I personally have experienced similar "cons" at other companies.

    Advice to Management

    Keep the communication open. It has gotten much better over the past year and it is continuing to improve, so let's keep that going.


  2. "Administrative Assistant, Network Operator, Customer Service"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA

    I have been working at Intersections full-time (More than 8 years)

    Pros

    It is a small Data Security Management Company. Benefits and staff are very cooperative.

    Cons

    Business going down because of global recession.

    Advice to Management

    To bring more business.


  3. "Intimate and fast paced environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Chantilly, VA
    Current Employee - Analyst in Chantilly, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Intersections full-time (More than a year)

    Pros

    -Potential for personal growth
    -An intimate and close knit group of ppl
    -Fast paced environment
    -Huge learning curve

    Cons

    -Lack of process and system documentation
    -If you're not a go-getter then you can get lost
    -Too many moving parts can be overwhelming
    -Business growth is lacking

    Advice to Management

    -Some upper management have a hard time actually managing and maintaing project status.
    -Too many individuals in top layer of management.


  4. "Good expeerience, reasonably fair company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Correspondence in Chantilly, VA
    Former Employee - Customer Service/Correspondence in Chantilly, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Intersections full-time (More than 10 years)

    Pros

    Managers who will work with people who are having trouble, many chances given to improve preformance. Patient with ever-changing situations.

    Cons

    Too many things are done which make little sense and no one wants to change them, they don't want to hear from the "little guy". Weather policy needs a little review.

    Advice to Management

    Listen more to your employees.


  5. "Great place to learn on your feet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Intersections has a fast-paced, challenging environment full of great people. There is a lot of tenure there, and it is a great place to get quickly involved in projects.

    Cons

    There were a lot of meetings at this company, and they do not provide a lot of training. If you don't learn quickly, this isn't a company for you.

    Advice to Management

    Communicate better with lower-level staff to ensure they understand the direction of the company


  6. "Good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Chantilly, VA
    Former Employee - Marketing in Chantilly, VA
    Approves of CEO

    I worked at Intersections full-time (More than 3 years)

    Pros

    Pretty intense culture with not much on-the-job training. Need to learn on your feet and be able to juggle multiple priorities. Good exposure to different corporate clients.

    Cons

    Takes a long time to get projects done. Doesn't seem to be a good corporate IT platform by which to service corporate clients. This leads to confusion and prioritization challenges.

    Advice to Management

    Create stronger culture with a more formal recognition program.


  7. Helpful (1)

    "A good skill building place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Chantilly, VA
    Former Employee - Programmer in Chantilly, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Intersections full-time (More than 5 years)

    Pros

    You will be challenged to code for 100% accuracy, security and maximum efficiency/throughput. You will learn if you make an effort and not otherwise. You will learn a lot about PCI compliance and the credit industry.

    Cons

    Needs product diversification. Too many variants of the same old thing with little branding changes.

    Too many meetings, most are lengthy and could be held with fewer participants.

    Advice to Management

    Think outside the box or have someone help brainstorm, been doing the same thing for 20 years, losing effectiveness fast.


  8. "it was a real hard challenge but a learning experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ces in Altavista, VA
    Former Employee - Ces in Altavista, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Intersections full-time (Less than a year)

    Pros

    was trained on Credit reports and how the credit system works . and FCRA trained and in office air conditioned

    Cons

    call center sitting in one place for long periods of time not able to move .

    Advice to Management

    none


  9. "A good skill building place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Intersections full-time (More than 3 years)

    Pros

    A great place to work to develop customer service skills in a call center environment.

    Cons

    The company is closing in December 2014.

    Advice to Management

    I was able to advance from an agent to a CP2, to a supervisor.


  10. "Fun Times!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intersections full-time (More than 5 years)

    Pros

    Every single one of my co-workers were absolutely wonderful. I looked forward to going to work every day!

    Cons

    Unfortunately, in order to get promoted, in some instances, you had to wait until someone left out of that position.

    Advice to Management

    Have more team building events with your departments. Don't be afraid to ask for feedback, this has helped a few departments progress in a positive direction.


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