Intersections Reviews | Glassdoor

Intersections Reviews

Updated September 13, 2017
85 reviews

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85 Employee Reviews

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Pros
  • Pay and benefits are on par with or better than other local businesses, working from home is an option and the work/life balance is good (in 4 reviews)

  • Good people working hard to provide excellent service (in 6 reviews)

Cons
  • Senior Management never bothered to talk to employees and there were no skip level meetings, even if they were held, just as a formality only (in 3 reviews)

  • Went to cost of living only raise, so won't know until that's released (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    company run by owner and CEO

    Cons

    too many politics in middle management so people with skill all left

    Advice to Management

    reward talent


  2. Helpful (1)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chantilly, VA
    Current Employee - Anonymous Employee in Chantilly, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Intersections full-time (More than 8 years)

    Pros

    The people at Intersections are fantastic. Smart and dedicated staff makes working Intersections a positive experience. The environment is fast paced, and you have the opportunity to learn from a lot of different angles. After a few slow/difficult years with lots of changes, the company finally seems to be picking up steam again and the culture seems to be changing for the better. We've had more communication and clarity from management, and the culture seems to be improving. Management seems to be making an effort to make things better.

    Cons

    Too many subsidiaries doing too many different things. Should focus on the Identity Management business only.

    Advice to Management

    Continue to invest in, and communicate with your employees. Things are improving!

  3. "Good People, Technologically Behind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Developer
    Former Employee - Database Developer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Intersections full-time (More than 3 years)

    Pros

    Good people and lower level management.
    Fair Compensation.
    Smart coworkers.

    Cons

    Low investment in removing technical debt.
    Technologically behind the curve.
    Risk averse to the point where it is impacting the technology.

    Advice to Management

    Take more risks, invest in your people and your technology, research and implement newer technologies.


  4. Helpful (1)

    "Organizational changes leading to stronger future business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    *I work with a fantastic team who are genuinely dedicated to our individual projects and corporate goals
    *Coworkers are always willing to help when asked
    *The company is actively working on providing more/better products and services to our customers
    *All-hands meetings throughout the year offer employees the chance to learn what the executive team has planned for the company, how business has transpired and whether it met or exceeded expectations, and ask questions directly of senior management
    *Pay and benefits are on par with or better than other local businesses, working from home is an option and the work/life balance is good
    *Good work location just outside the normal DC commute area with green areas, a pond and walking trails for outside breaks

    Cons

    *As the financial services industry has evolved over the past few years, organizational changes have been made to ensure we meet industry standards and remain profitable; unfortunately, this transition, though necessary, has included layoffs and management shifts that employees don't always support, and has led to a lower morale than what the company boasted 5-10 years ago

    Advice to Management

    *Continue to provide and increase communications and transparency about goals, wins and strategy
    *Build a stronger culture internally - help employees be proud of the work they do and the service they provide to our customers, show appreciation from direct supervisors all the way up through executive management


  5. Helpful (2)

    "Decent enough workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Intersections full-time

    Pros

    Friendly co-workers
    Pays decent
    Willing to listen to ideas for change (this may depend on the department)
    Willing to pay for training should a need arise for it
    Some departments are able to work remotely

    Cons

    Horrible health insurance (HDHP with no option for anything else)
    No 401k match
    Current atmosphere seems to be very scrambled and unfocused, also some workers seem rather depressed or downtrodden due to recent developments

    Advice to Management

    Replace the health plan with something similar as before
    Bring back 401k matching
    Continue being open with employees on the direction of the company


  6. Helpful (3)

    "Do Not Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intersections full-time (Less than a year)

    Pros

    Good Pay, Relatively small company

    Cons

    No clear direction from anyone, senior management is scattered and unfocused and has no idea what their people are doing or how to properly manage or direct them. What you are hired to do is generally not what you will actually be doing.

    Advice to Management

    Focus, Focus, Focus! And talk to your people!


  7. Helpful (6)

    "Going down the tubes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Ashburn, VA
    Former Employee - Former Employee in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intersections (More than 3 years)

    Pros

    Great Hard Working, Friendly People

    Cons

    Management won't tell you the truth

  8. Helpful (1)

    "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Intersections (More than 3 years)

    Pros

    Good people working hard to provide excellent service.

    Cons

    High turn over (common for most call centers), Employee morale low at times.

    Advice to Management

    Show call center representatives a little more appreciation it would have helped morale.


  9. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chantilly, VA
    Former Employee - Director in Chantilly, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Offers good flexibility, good pay and friendly employees.

    Cons

    The company is currently trying to change direction and rebuild its product and customer base and it is taking a long time to evolve which has lead to lay offs. If the company is not able to move at a faster pace, there will most likely be more layoffs.


  10. "IT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intersections (More than 8 years)

    Pros

    Great opportunity to learn a lot

    Cons

    No cons at this time to share


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