Intersections Reviews | Glassdoor

Intersections Reviews

Updated February 24, 2017
80 reviews

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Full-time Part-time

80 Employee Reviews

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Pros
  • Pay and benefits are on par with or better than other local businesses, working from home is an option and the work/life balance is good (in 4 reviews)

  • Good people working hard to provide excellent service (in 6 reviews)

Cons
  • Lots of rederick and hot air from the upper management (in 4 reviews)

  • No 401k match and a horrible health plan implemented in 2016 with no input from employees (in 3 reviews)

More Pros and Cons

  1. Helpful (6)

    "Going down the tubes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Ashburn, VA
    Former Employee - Former Employee in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intersections (More than 3 years)

    Pros

    Great Hard Working, Friendly People

    Cons

    Management won't tell you the truth


  2. Helpful (1)

    "Customer Service Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Intersections (More than 3 years)

    Pros

    Good people working hard to provide excellent service.

    Cons

    High turn over (common for most call centers), Employee morale low at times.

    Advice to Management

    Show call center representatives a little more appreciation it would have helped morale.


  3. Helpful (1)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chantilly, VA
    Former Employee - Director in Chantilly, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Offers good flexibility, good pay and friendly employees.

    Cons

    The company is currently trying to change direction and rebuild its product and customer base and it is taking a long time to evolve which has lead to lay offs. If the company is not able to move at a faster pace, there will most likely be more layoffs.


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  5. "IT"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intersections (More than 8 years)

    Pros

    Great opportunity to learn a lot

    Cons

    No cons at this time to share


  6. Helpful (5)

    "Watch your back..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intersections (More than 3 years)

    Pros

    The company is doing so poorly, they shouldn't be in business too much longer. Yes that is a PRO.

    Cons

    There is so much gossiping and backstabbing, it's no wonder the company is doing so poorly. Constant drama and petty high school cliques throughout the company. Lots of rederick and hot air from the upper management. Nobody does any work. A lot of socializing, power trips and head games. They don't have an official review process and haven't given bonuses or pay increases in a very long time. They make you watch a bunch of videos about ethics and harrassment, and their open-door policies, but it's not incorporated into their business AT ALL. This company is a perfect example of WHAT NOT TO DO IN BUSINESS! Management is made of up of a few people who survived the many layoffs because of simply who they know, and not their overall contributions to the company.

    Advice to Management

    Close your doors. Your company is like a bad plague!


  7. "Satisfactory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Intersections full-time (More than 10 years)

    Pros

    Products and services help end consumers, Most employees pull their weight and are good people, New management team working to transform company; Working to drive to clear strategy

    Cons

    Significant changes to market in last few years have forced significant changes and there has been some lag in moving in the new direction, Previously tried to be all things to all customers/clients - no set direction or strategy with lots of chasing of new ideas

    Advice to Management

    Keep communicating with all employees to share the direction and strategy, Intermingle with teams more, Skip level meetings to ensure that direction to management are being shared with the employees who are completing the work


  8. "Great atmosphere in the Finance department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Chantilly, VA
    Current Employee - Accountant in Chantilly, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Intersections full-time (More than a year)

    Pros

    Even though the company is going through a bit of an identity crisis, they still take good care of their employees. They are trying to develop more of a startup culture, and the occasional catered lunches are nice. Management in the finance department is awesome.

    Cons

    The ceiling is probably lower than some companies, and the outlook of the company is questionable. Pay is probably average, and no bonuses.

    Advice to Management

    Find a good plan and stick with it. Don't worry about any whispers - they'll go away if the company succeeds.


  9. "Company Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Hard working employees, despite little support for mid level management. The senior executive level - CEO is passionate about the company's success and tries to do the right things by the employees.
    The company pays well.

    Cons

    Lots of gossiping among the management level with tenure.

    Advice to Management

    Pay close attention to management staff that brings negative feedback about others. This type of behavior should not be rewarded.


  10. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Intersections full-time

    Pros

    Flexible schedules, advancement possibility and laid back work environment. Direct managers are great. Pay is decent for the area. Ability to work from home.

    Cons

    To much red tape for everything. So many great ideas get killed by long timelines. No real direction for any project. Past your direct managers upper management is so disconnected with the workers it is beyond rediculous. Way to much time and money spent on pet projects. Benefits have been destroyed. No 401k match and a horrible health plan implemented in 2016 with no input from employees. Take it or leave attitude with a be happy to have a job thrown in.

    Advice to Management

    Bring back 401k match. Pay attention and you might actually notice how down and depressed the workforce is, a simple walk down the halls will show this. Maybe it's not the workers that are the problem with some departments rather than the leadership put in place. Lots of solid talent left because of disconnected upper management.


  11. Helpful (4)

    "Terrible Exec Level Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intersections full-time (More than a year)

    Pros

    It has a laid-back culture depending on the department that you work for, although this is not completely a good thing as it is due to employee complacency and lack of leadership. The only other positive is that they pay well, but I wouldn't say it's worth it as it feels like you're there to waste away. There are smart people who work there, but most of them are overshadowed by the loud, ones who seem to have ADD. Employee morale in general is very low.

    Cons

    In general, they describe themselves as a "mature start-up" but this place does not exhibit anything from start-up culture. This can be visibly seen by their poor attempts to create a "start-up" environment through the creation of these sad lounge areas, which are rarely used. Overall, one of the worst companies I have ever worked for. Executive level management does not listen nor value the opinions or expertise of their employees at all. Also, the company is doing terribly (go figure), so they are constantly making cuts.

    Advice to Management

    I have no advice as management is flawed from the very top. Unless those who are at the very top are replaced, I see no future for this company. The CEO, Michael Stanfield, hasn't even been active for a couple years due to health issues -- not sure why he's still on the payroll.



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