Interstate Hotels Reviews | Glassdoor

Interstate Hotels Reviews

Updated April 26, 2017
56 reviews

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2.9
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Jim Abrahamson
16 Ratings

56 Employee Reviews

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Pros
Cons
  • Work-life balance is a challenge in urban markets, They could afford to have more staffing levels (in 5 reviews)

  • The management team is completely useless (in 6 reviews)

More Pros and Cons

  1. "It's Okay. good pay, average hotels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Cincinnati, OH
    Former Employee - Guest Service Representative in Cincinnati, OH
    No opinion of CEO

    I worked at Interstate Hotels full-time (More than a year)

    Pros

    Pay is very flexible. There are a lot of hotels in the portfolio.

    Cons

    Hotels are not always great quality.


  2. Helpful (1)

    "Too big to fail!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Supervisor in Austin, TX
    Current Employee - Front Office Supervisor in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Interstate Hotels full-time (Less than a year)

    Pros

    New construction in area and potential for mobility. Well structured corporate administration above property level. New GM brings possibility for optimism. Benefits offered are decent.

    Cons

    Safety and security are not taken seriously by management at property level. Property is in unsavory location and employees and guests have been assaulted and robbed. Security is still not present at all times, not even overnight! Entrances to lobby are not secured with locking mechanism for afterhours. Pay is subpar for downtown hotels and promises for raises based on performance/time with company/other incentives are routinely neglected. Full time employees do not get adequate time on schedule to survive (much less pay for the benefits offered) without alternate income.

    Advice to Management

    Increase security. Install keyed entry for guests returning to hotel after hours. External entrances need remote at desks with intercom to mitigate flow of unsavory transient population.


  3. Helpful (7)

    "The Good, Bad and Ugly"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Negative Outlook

    I have been working at Interstate Hotels full-time (More than 3 years)

    Pros

    Some great people work at the corporate office and on property. The people and the relationships are the best part of this job.

    Cons

    Pay is not good. Moral is low in the corporate office. Some still on high and make all of the decisions and the money and leave the rest of us to do the hard work. The hard work really comes in when you have to implement the bad idea and decisions of those that sit on high.

    Advice to Management

    Listen and get buy in (from the properties) before implementing ideas. Stop rolling out new ideas, projects and programs every month.


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  5. "Sales and marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Arlington, VA
    Former Employee - Marketing Manager in Arlington, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Interstate Hotels full-time

    Pros

    Great area in Ballston, nice office, good benefits, half day Friday's in July/August, and hotel stay discounts

    Cons

    Hotels get added and removed due to management contracts. cyclical layoff, esp when there is down turn in economy. Company management changed every couple of years. Operationally, same stuff happens every year for conferences and field staff trainings, yet, it is a fire drill each year.


  6. Helpful (3)

    "Human Resources Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Coordinator in Ann Arbor, MI
    Former Employee - Human Resources Coordinator in Ann Arbor, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits, but pay was unfortunate

    Cons

    Terrible management on EVERY level!!!

    Advice to Management

    Realize the value of your team and take care of them instead of abusing them with fear and neglect.


  7. "Lots of turnover lately but getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Approves of CEO

    Pros

    Great reputation in the industry. Great training.

    Cons

    Favoritism/different rules for different people. Questionable judgment at some senior levels. Pay seems low compared to similar companies.


  8. Helpful (1)

    "Paperwork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Housekeeper in Sacramento, CA
    Current Employee - Executive Housekeeper in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Interstate Hotels full-time (More than 3 years)

    Pros

    Lots of training and managerial support. Good benefits and lots of room to move up. They have an excellent reputation in the industry

    Cons

    Loads of Unnecessary, time consuming paperwork. The needs of individual properties are pushed aside for a one-size-fits-all approach that does not work.


  9. "Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Houston, TX
    Current Employee - Employee in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, fair pay. Decent hours for employees with families. Willing to promote within. Discount hotel stays around the world. Friends and family can get in on that discount.

    Cons

    Not enough invested into updating the properties. Several things are not up to code or health standards. Black mold, bad employee food.


  10. "Good benefits / Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Walton Beach, FL
    Former Employee - Anonymous Employee in Fort Walton Beach, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Interstate Hotels full-time

    Pros

    Healthcare package is really good...if you can get your hours (30 a week).

    Cons

    They cut hours in the winter at this hotel (Hampton Inn). That's to be expected in this area for the off season, but don't throw an employee party talking about how were all family and when the schedule comes out the next day it shows the opposite.


  11. "Great benefits for my bartending job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Durham, NC
    Current Employee - Bartender in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, hotel travel program, great tips

    Cons

    Limited opportunity for advancement. Never received a raise in five years

    Advice to Management

    Find a way to value quality employees


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