Interstate Hotels & Resorts Reviews | Glassdoor

Interstate Hotels & Resorts Reviews

Updated September 19, 2018
313 reviews

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3.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Interstate Hotels & Resorts CEO Mike Deitemeyer
Mike Deitemeyer
26 Ratings

313 Employee Reviews

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Pros
Cons
  • "Work life balance could sometimes be an issue" (in 10 reviews)

  • "So many cons but starting with the Toxic Management team very bias HR they need to Revamp I Dread coming to work" (in 8 reviews)

More Pros and Cons

  1. "Housekeeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Tallahassee, FL
    Current Employee - Housekeeper in Tallahassee, FL

    I have been working at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    We are a living place,kind and will blow your mind with a cool stay

    Cons

    We don't have any,we work the same

    Advice to Management

    Thank you guys for your hard work


  2. Helpful (2)

    "Great Company In All Ways"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Interstate Hotel and Resorts treats all their employee's with respect and are an awesome company to be a part of. They have great benefits, resources, and always looking out for their employee.s best interest.

    Cons

    no cons about Interstate Hotels and Resorts

  3. "Front office supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interstate Hotels & Resorts full-time

    Pros

    Good pay and benefits. Professional atmosphere

    Cons

    Not always the hours you agreed upon


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director of Banquets in Louisville, KY
    Former Employee - Assistant Director of Banquets in Louisville, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Advancement opportunities available if you are willing to move. Good benefits

    Cons

    Hours are long and almost every weekend is required


  5. "Great Place to Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interstate Hotels & Resorts full-time

    Pros

    Great benefits. Strong corporate company culture.

    Cons

    Large organization, easy to get lost in the mix.


  6. "Front desk agent HONEST review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent
    Former Employee - Front Desk Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interstate Hotels & Resorts full-time (Less than a year)

    Pros

    Free meals if your hotel has a restaurant.
    Good work experience to put on a resume.
    Pays overtime.

    Cons

    Corporate doesn't care about employees.
    Business as usual, they treat you as disposable.
    I went through numerous management changes.
    Doesn't promote from within at all.
    The hotel GMs do absolutely nothing. I feel I should be getting paid more than the gm just for that reason. Just lazy.
    Youll pick up the slack for the lazy GM.
    I've seen housekeeping treated very badly i would feel so sad for them and would want to speak up for them.

    Advice to Management

    Stop treating employees like disposable trash.
    Promote from within.
    Establish a positive culture or something.


  7. "Poor Corporate/Management, Terrible Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Hammond, IN
    Current Employee - Front Desk Agent in Hammond, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Interstate Hotels & Resorts full-time (Less than a year)

    Pros

    If you want to be in hospitality and manage a hotel one day there is usually room for growth. If you're lucky and don't have terrible management they will help you with advancement if you speak up about your intentions. But you'll have to start at the bottom of the food chain first and that is the worst job in "management" if you have lazy managers above you that pays POORLY. If you care to advance you will have to let management take advantage of you, work crazy hours, and expect nothing in return except your terrible pay and hope for a promotion soon. Once you climb up the ladder, the pay gets a bit better.

    Cons

    Terribly low pay, a 3% salary increase yearly, IF you are reviewed well (really? 3%?). Corporate does not care if you have valid complaints, if you're unhappy you just have to quit. Good employees are worked so hard they burn out because they're picking up the slack for the crappy manager and other lazy staff. When a higher up actually comes to see what's happening they only really speak to the manager of the hotel who is the root of the problem and they only pretend to care about what the staff have to say. High turn over rate. If you don't speak up you'll be thrown in every position working different hours all the time and have no work/life balance to speak of but they'll spin it as you being a "team player". The benefits are also atrocious, better hope you don't get sick or need to visit any type of doctor.

    Advice to Management

    Take initiative. Actually listen to your employees. Higher ups: talk to the associates AND LISTEN to them instead of management and maybe you'll figure out what the real problems are. Be present. Don't take your bad day out on your underlings, it's unprofessional and rude. Change insurance.

  8. "Good Hotel Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Interstate Hotels & Resorts full-time

    Pros

    Large company with 400+ hotels, great hotel teams, comparable benefits. Great networking opportunities, new energy with all new players in Corp office.

    Cons

    Very corporate atmosphere, all business, poor balance of life. This is a twenty four / seven industry and this company expects a twenty four / seven commitment. Heavy emphasis on reporting from all departments.

    Advice to Management

    Get to know all of your associates, not just those that are "titled". Relationship building among the organization is not great and communication from top down is terrible. There is a lot of change happening but very little communication of what, when and why- this results in lots of rumors, gossip and uneasiness.


  9. "AM Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Am Server in Sacramento, CA
    Former Employee - Am Server in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Benefits, Marriott discounts, caliber of guest

    Cons

    HR, company attendance policy, politics


  10. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Milwaukee, WI
    Former Employee - Manager in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Large company , corporate leaders seem to truly care about associate success and are engaged.

    Cons

    Absolutely no work life balance, associates are numbers , managers and hourly are expendable based on preference not performance. Little to no guidance or training.

    Advice to Management

    Corporate should be more hands on with their properties. While everyone from corporate seemed very genuine and caring the some of the GM’s /Execs they bring on board are not. However they put on a great show during corporate visits. Screen your GM’s / Exec’s further beyond numbers, they should know how to talk to and work with a diverse group of people especially in this industry. If we are an industry of connection they should know how to connect with their team.


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