Interstate Hotels & Resorts Reviews | Glassdoor

Interstate Hotels & Resorts Reviews

Updated July 18, 2017
245 reviews

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3.1
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Interstate Hotels & Resorts CEO Mike Deitemeyer
Mike Deitemeyer
1 Rating

245 Employee Reviews

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Pros
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  1. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Jacksonville, FL
    Former Employee - Supervisor in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Interstate Hotels & Resorts full-time (Less than a year)

    Pros

    Awesome place to work well done.

    Cons

    Does not have a down side.


  2. Helpful (1)

    "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Housekeeper in Columbia, MD
    Current Employee - Housekeeper in Columbia, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at Interstate Hotels & Resorts full-time (Less than a year)

    Pros

    Hire anybody, No training, weekly turnover rate.

    Cons

    Poor system and time management . Appearance

    Advice to Management

    Learn proper modular training. Complete leadership training .Respect .

  3. Helpful (1)

    "Great Company, needs to improve management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Line Cook in Dallas, TX
    Current Employee - Lead Line Cook in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Interstate Hotels & Resorts full-time (Less than a year)

    Pros

    After 6 months one is eligible for transfer. Overtime is not an issue

    Cons

    There is a serious lack of dedication at the location I worked for, not to say this is for every location. But it was very hard to get things done due to the bureaucracy


  4. Helpful (1)

    "Sales Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Wilmington, DE
    Former Employee - Sales Coordinator in Wilmington, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    They were quite flexible with my schedule. Gave me the independence to finish tasks without micromanaging. I loved my direct boss.

    Cons

    Would have liked if they offered tuition experience. When the hotel was bought by another company I feel that Interstate could have handled the changeover better.


  5. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in San Diego, CA
    Former Employee - Night Auditor in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Interstate Hotels & Resorts full-time (Less than a year)

    Pros

    Free starbucks at night. Free parking! Great discounts around the globe with marriott and starwood! Easy to work with upper management

    Cons

    Sometimes gets understaffed. Very busy hotel so expect rowdy guests and drunk people at night. Needs more communication through out

    Advice to Management

    Get organized


  6. Helpful (2)

    "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in Irving, TX
    Former Employee - Payroll Specialist in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Interstate Hotels & Resorts full-time (More than 3 years)

    Pros

    Great team environment, fair pay

    Cons

    Constant buy and sale of hotels affected job security


  7. Helpful (1)

    "Hotel management company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Interstate Hotels & Resorts (More than 5 years)

    Pros

    Big company for hotel mgmt

    Cons

    Unstable hotel mgmt loses hotel often

    Advice to Management

    Learn your Corp people

  8. "Leading Independent, Multinational Hotel Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interstate Hotels & Resorts full-time (More than 10 years)

    Pros

    Many opportunities to start and build a career with an industry leader! Worlds largest operator of Marriott, Hilton, Hyatt and Intercontinental hotels in the world! I've thoroughly enjoyed my 10 years with Interstate!

    Cons

    Would like to see greater expansion in Eastern North Carolina.

    Advice to Management

    Keep doing what you are doing.


  9. Helpful (2)

    "Avoid at all cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Columbus, OH
    Former Employee - Front Desk Agent in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interstate Hotels & Resorts full-time (Less than a year)

    Pros

    They supplied free lunch for employees sometimes. It wasn't always good supposedly, and I couldn't really take advantage of it because I always worked 3-11pm, but hey that had it which is more than I can say for other companies. Their benefits/insurance packages were not terrible, but not great.

    Cons

    The pay is terrible. Even if you luck out and end up working with great people in your department, little things still spin out of control because of someone else's incompetence in their respective office. No attempt at employee retention, you will be treated like (and feel like) a disposable object, not a person. Very high turnover rate, instead of addressing the issues management just works overtime until the new expendable shows up. No overtime allowed for hourly employees during busy season, cut hours to 30 or less during the off season. Equipment is broken and/or falling apart. Every department there had the worst morale I've seen at a hotel.

    Advice to Management

    Find out where the money is going. The hourly employees pay is awful (15% or so less) compared to other hotels in the immediate area, the phones and computers are all a decade too old and there's no overtime allowed, you have a dozen rooms with maintenance issues, but there's still no money to fix anything? Someone's salary is too inflated, they're stealing, or both. Overhaul your budget and retain some quality, competent employees instead of scaring them all off.


  10. "Gallery Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Chandler, AZ
    Former Employee - Front Desk Agent in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Pay was a plus and were flexible on hours

    Cons

    Management-no communication from the managers to employees. no information available to corporate office and seemed a total lack of care for its front line employees. no room for growth no postings for other jobs or training to help you advance in your career.


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