Interstate Hotels & Resorts Reviews | Glassdoor

Interstate Hotels & Resorts Reviews

To filter reviews, or .

Found 349 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
72%
Approve of CEO
Interstate Hotels & Resorts CEO Mike Deitemeyer
Mike Deitemeyer
39 Ratings
Pros
  • "Had good benefits and the company had annual evaluations(in 24 reviews)

  • "Great benefits, family environment and promotes from within(in 20 reviews)

Cons
  • "Sometimes there is a struggle for work-life balance(in 15 reviews)

  • "Upper Management; Biased Opinions; Minimal team work throughout property (dept to dept)(in 11 reviews)

More Pros and Cons
  1. "Director of Sales and Marketing"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Interstate Hotels & Resorts full-time for more than a year

    Pros

    Great leadership in this organization with a strong vision of the future.

    Cons

    Vacation time limited with no earned PTO.

    Advice to Management

    Great opportunity for advancement and movement.

  2. "Good"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Interstate Hotels & Resorts full-time

    Pros

    Overall good company, pay is ok

    Cons

    Hours, pay could be higher

  3. "Food and Beverage Professional"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Banquet Houseman/Bartender/Server - Restaurant Bartender/Server in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interstate Hotels & Resorts full-time for more than 20 years

    Pros

    Great company to work for....

    Cons

    the Pros outweigh the cons

  4. "Sales"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Interstate Hotels & Resorts full-time

      Pros

      Large company with expansion to grow. Allows for valuable resources given by management.

      Cons

      No cons at the moment

    • Helpful (2)

      "No Incentive to Perform Well"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Interstate Hotels & Resorts full-time for more than 4 years

      Pros

      *Many corporate employees to reach out to if you are in need of assistance. *Portfolio is huge so true areas for growth if willing to relocate.

      Cons

      *Above property managers do not go to bat for those in the field to ownership in fear they will lose contracts. *Bonus Incentives are given zero leniency even with 95% of all achievable goals met, this due to Interstate trying to save face with ownership. *Asked to aid in reducing expenses when the rest of a region/portfolio is not performing well, to no avail because you will not receive proper due when it comes times...

      Show More

      Advice to Management

      While we understand this is a business and maximum profits are always the goal. It is unfair to create budgetary guidelines that are not realistically attainable to woo ownerships into signing contracts. It helps Interstate grow its portfolio, but leaves those in the field to squeeze at every turn while receiving no incentive to do so.

    • Helpful (1)

      "Best Management Company"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Hotel Manager in Eagan, MN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Interstate Hotels & Resorts full-time for more than 2 years

      Pros

      Great salary and bonuses. Good insurance. VPs know what they are doing and willing to assist us.

      Cons

      There is a lot of reports..but it honestly does help us with financial.

      Advice to Management

      Keep on growing!

    • "Growing Pains"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Coordinator 

      I have been working at Interstate Hotels & Resorts full-time for more than 2 years

      Pros

      Company is growing so opportunity to advance is there.

      Cons

      Unorganized due to taking on too many properties so quickly.

    • "Toxic atmosphere"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Payroll in Irving, TX
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Interstate Hotels & Resorts full-time for more than 6 years

      Pros

      Benefits are good and close to home and restaurants

      Cons

      Payroll Department has problems that management promotes. They worked everyone lots of hours and we worked until 7-9 pm and nobody cares that you have a family. They are short staffed and turnover has to be over 100% by now. It’s a revolving door. Management was fixing the problems then management left! Now new management is making new and worse problems. Without the previous VP and Director I heard things are getting...

      Show More

      Advice to Management

      Hire new director and get a VP.

    • Helpful (1)

      "I didnt really have overbearing issues"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Server in Ypsilanti, MI
      Recommends
      Negative Outlook
      Approves of CEO

      I worked at Interstate Hotels & Resorts full-time for more than a year

      Pros

      Benefits (Medical, Life plan, Dental, Vision etc), free meals sometimes, 50% off meals

      Cons

      The location of the hotel where I was working at has a high turnover rate. It greatly affected the performance of the hotel and restaurant all together. Because of that, as a server (front of the house) gets all the heck from the customers when a new chef comes along and changes the quality of the food. I also ended up working for a lot of positions sometimes because its understaffed. I kinda didnt mind it for the experience...

      Show More
    • "Overall Review"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Interstate Hotels & Resorts full-time for more than 9 years

      Pros

      My opinion is heard and considered and my efforts are valued. They promote from within and there is often positive feedback after a job well done.

      Cons

      The work life balance is difficult to maintain at times.

      Advice to Management

      Streamline communication and focus on more effective way to communicate.

    Found 349 reviews