Interstate Hotels & Resorts Reviews | Glassdoor

Interstate Hotels & Resorts Reviews

Updated April 26, 2017
34 reviews

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Interstate Hotels & Resorts CEO Mike Deitemeyer
Mike Deitemeyer
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34 Employee Reviews

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Pros
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More Pros and Cons

  1. "Gallery Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Chandler, AZ
    Former Employee - Front Desk Agent in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Pay was a plus and were flexible on hours

    Cons

    Management-no communication from the managers to employees. no information available to corporate office and seemed a total lack of care for its front line employees. no room for growth no postings for other jobs or training to help you advance in your career.


  2. Helpful (4)

    "work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry Level Management in Milwaukee, WI
    Current Employee - Entry Level Management in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Interstate Hotels & Resorts full-time (More than 3 years)

    Pros

    Benefits are good. Career opportunities too

    Cons

    forget about work/life balance. Company won't invest a cent on new equipment, basic tools, uniforms, HIRING new people.
    Schedules are awful. 70 HR per week is the new normal. Turnover is incredible, I've never seen something like that, managers don't last, usually the good ones leave first.

    Advice to Management

    work/life balance is important, people have important things to do with their lives too, and have relationships. It's a health issue at this point.

  3. Helpful (3)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Haven, CT
    Former Employee - Anonymous Employee in New Haven, CT
    Doesn't Recommend
    No opinion of CEO

    I worked at Interstate Hotels & Resorts full-time

    Pros

    Routine type of Management and easy going old style with emphasis on quantity not on quality.Can enjoy if somone want to spend time without working.

    Cons

    Lot of centralization -Right hand does not know what left hand is doing .Too many layers of Management without any capabilty to take decision.

    Advice to Management

    There should be balance between Centralizaion and decentralization .General Manger need training in finance so that they can do math between profit & loss


  4. Helpful (2)

    "Taking a turn for the worse."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Head in San Francisco, CA
    Current Employee - Department Head in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Largest hotel management company. Decent reputation with the major brands. Average benefits for property level associates and managers.

    Cons

    Frequent "one size fits all" mentality from the IHR corporate office, which doesn't work for all hotels. Excessive and redundant paperwork for managers. "greed focused" business decisions. IHR used to be "people first" focused, now they're definitely "profit first" focused - even at the expense of hospitality, service, product quality, and their employees.

    Advice to Management

    Make your people first again. Happy employees work harder and provide better results & service. You can still reap reasonable profit margins, better than industry average, without taking advantage of those who work at the hotels.


  5. "It is a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Columbus, OH
    Current Employee - Night Auditor in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Most employees are nice. The hours are awesome.

    Cons

    The management team is completely useless. They let they're favored friends/employees move around when ever (Even breaking company policy but that's okay if your in they're inner circle). Lack of respect.

    Advice to Management

    Award people for hard work not your favored employee. You will destroy anything your trying to build with that method. Try to PROMOTE WITHIN.


  6. Helpful (4)

    "Changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in New York, NY
    Current Employee - Assistant General Manager in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I have been working at Interstate Hotels & Resorts full-time (More than 8 years)

    Pros

    Decent benefits, medical, 401k - match, dental, enhanced disability, life insurance. They provide educational webcasts. Bonus incentives if you meet budget.

    Cons

    Corporate big wigs do not care about lower management. Human resources do not support employee's. Heard VP's say discriminatory comments about staff( giving them nic names). In this company it's about who you know not what you know to further your career.

    Advice to Management

    Treat employee's with respect.


  7. Helpful (3)

    "No real Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Interstate Hotels & Resorts (More than a year)

    Pros

    Great Benefits
    Line Level employees

    Cons

    No Real Leadership from the Executive Committee
    Junior Management seems to struggle to stay placed

    Advice to Management

    Get out from behind your desk and learn the names of the individuals that get their hands dirty. They keep you in your position, after all.

  8. Helpful (3)

    "A Lot of Work for the Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Catering in Lexington-Fayette, KY
    Former Employee - Director of Catering in Lexington-Fayette, KY
    Doesn't Recommend
    Neutral Outlook

    I worked at Interstate Hotels & Resorts full-time (More than a year)

    Pros

    Great benefits, great location, great product

    Cons

    Unrealistic sales goals....if they want to make a profit for the owner, do not take away sales staff and expect profits to flow. There are only so many productive 60-70 hour weeks out there before one becomes burned out.

    Advice to Management

    Separate your "sales" staff from your "event detailing" staff for more productivity


  9. Helpful (1)

    "Management doesnot care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Supervisor in Columbia, MD
    Current Employee - Food and Beverage Supervisor in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good hotel room discounts for employees

    Cons

    Management ignored employee needs and requests. never fully supplied employees with proper materials to work and pay was horrible

    Advice to Management

    invest money in your properties if you want them to succeed


  10. "It's okay, but don't expect anyone to look out for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Washington, DC
    Current Employee - Sales Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    Pros

    They have many hotels in the portfolio

    Cons

    Can't trust senior Leaders at hotel


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