Intertek Reviews | Glassdoor

Intertek Reviews

Updated July 20, 2017
128 reviews

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André Lacroix
32 Ratings

128 Employee Reviews

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Pros
  • Work life balance if you have the right job and boss (in 14 reviews)

  • Respecting and pretty lenient work environment it was (in 28 reviews)

Cons
  • Upper management was flakey in our part of the country (in 27 reviews)

  • Work - life balance is not respected (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Disorganized and unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Negative Outlook
    No opinion of CEO

    I worked at Intertek full-time

    Pros

    The company culture at Intertek is great. There is a lot of room to grow and you will learn a variety of skills quickly. Has a good benefits package. Great place to get your foot in the door.

    Cons

    The company is disorganized. Due to constant turn over and the general disorganization workloads are unrealistic greatly affecting work life balance. The pay is lackluster.


  2. "Engineer - Transportation Technologies (Michigan)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plymouth, MI
    Former Employee - Anonymous Employee in Plymouth, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intertek full-time (More than a year)

    Pros

    Good people that work in the lab (technicians,engineers)
    Interesting work - good diversity in projects for the auto industry, good opportunity to work on different things and learn new things as well

    Cons

    Where to begin..

    1. Management is completely oblivious to hardworking techs/engineers in the lab...they primarily focus on clients/sales, they barely care about the lab itself

    2. Overworked and hilariously underpaid (especially as an engineer - no overtime, expected to work 50-60 hours a week easy, and you have to take on multiple responsibilities that aren't even remotely engineering related)

    3. No leadership at all. Department Managers have a "hands off" approach with their teams...they delegate away managerial responsibilities such as client questions, scheduling, project management, equipment/quality management, the list goes on... they expect engineers/techs to be above average performers, to go above and beyond, but the managers themselves don't even come close to doing that...

    4. As an engineer in the lab, you will have to act as a technician, engineer, project manager, team manager, quality manager, shipping/receiving, sales support, etc...all of those roles meanwhile the actual managers don't have to worry about any of those things..they can just focus on a finance role instead of being a team player

    5. Most of the sales staff does a horrenous job quoting projects...you will have to spend a lot of time figuring out what exactly the project is because sales does an awful job of detailing anything

    if you are young professional, especially an engineer, this is a good place to get some experience for a year or 2, but you can strictly do better!. this is not a long term job at all unless you are happy being overworked and underpaid.

    Advice to Management

    Stop focusing so much on sales/clients.

    you do realize if you have a high number of unhappy technicians/engineers in the lab, the performance will go down, and naturally, the clients won't keep coming back..because the engineers/technicians moral has dropped very low, that will impact the work.

    Lead by example, you are managers and have a big salary for a reason...because you are expected to be leaders! show some leadership, this is by far the worst management/leadership i've seen at a company

    show the lab you actually value the engineers! stop thinking that everyone is replaceable and happy to be overworked and underpaid, show you actually care about the people that perform the actual work on these projects

  3. Helpful (1)

    "Chemist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chemist in Champaign, IL
    Current Employee - Chemist in Champaign, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intertek full-time (More than 3 years)

    Pros

    10 days of vacation, 10 days of sick days.

    Cons

    No career growth, no opportunity to learn something. Salary increase is just 1-2% utmost every year. It seems that the management team doesn't care for employee just their own promotion. People are flowing back and forth monthly basis.
    Even though they have long vacations, however, most of people could not use them up because they didn't allow you to use them up especially towards the end of the year and they don't want to hire more people to cover your work when you are on vacation. So a lot of senior employees PTO have to be forfeited.

    Advice to Management

    Place good and creative employees into the correct position, apply green card for the important and qualified employees.


  4. Helpful (2)

    "Terrible Company/ Terrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Grand Rapids, MI
    Former Employee - Engineer in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intertek full-time (More than 5 years)

    Pros

    Few good engineers in the organization. Unsure why they stay.

    Cons

    Management is clueless and uneducated. HR is worst of any company been involved with.

    Advice to Management

    CALL BACK when people take time to come in for an interview. Know of multiple individuals who took the time to have on site interview to never hear back from either phone or email on status. Disgusting.


  5. "Unprofessional Incompetent no value of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pilot Plant Operatot in Pittsburgh, PA
    Former Employee - Pilot Plant Operatot in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Intertek full-time (More than a year)

    Pros

    When work is available it's is good work and time passes. Regular employees operate as a team like family. Paid holidays 2 weeks vacation 2 weeks sick time for new employees

    Cons

    BS training insufficient wages compared to industry standard poor management causes lack of projects dated equipment prevents influx of projects very unprofessional management engineering passes their task to operators very lackluster value of employees rotating 7 day schedule with 6th and 7th days falling so only 1 day of overtime per month short handed 80% of the time

    Advice to Management

    Formal training fair compensation bring equipment up to date or at least to safe functional operation


  6. Helpful (1)

    ""Lab Technician. Just do it and don't ask why.""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laboratory Technician in Houston, TX
    Former Employee - Laboratory Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intertek full-time (Less than a year)

    Pros

    You got paid company holidays.

    I really don't know what else to say.

    I hated going to sleep knowing I had to go to work.

    Cons

    Ridiculous hours.

    Rotating schedule.

    Taking a day off when you're sick was a super inconvenience to everyone.

    LOW PAY!

    Horrible managers who only care about results and NOT YOU.

    BROKEN EQUIPMENT!

    Horrible laboratory environment.

    HORRIBLE TRAINING.

    ONLINE TRAINING IS IRRELEVANT.

    Coordinators don't care about you. They care about results.

    TRAINING is not about WHY but HOW you do something and WHAT to report.

    Never reimbursed for expenses!

    Advice to Management

    I really don't know what to say. It was just a horrible experience from HR all the way to training.

    It sucks that clients have a non-experienced, badly trained, employee, behind the wheel doing all the test methods for a very important job(s).

    Never will I recommend this company to anyone.


  7. "Watch your Back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Houston, TX
    Former Contractor - Anonymous Contractor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intertek as a contractor (More than 10 years)

    Pros

    If your someone with a lot of experience you may start with a higher than average pay..

    Cons

    I worked for Intertek for 11 yrs. Each location follows Intertek rules but also they operate as a separate company under the Intertek umbrella. In the scenerio your local management has more power and control than necessary which creates an over dictatorship of my way or the highway attitude. Safety now matter what they say is NEVER the first priority maybe 3rd or 4th realistically. We had an example of an employee having to work with H2S which most know can be very toxic and deadly. This employee was being exposed to levels well above deadly levels and when he requested to put a safeguard in place like a vacuum or snorkel management said no because it would cost too much and he was give the choice of do the job or leave and he left.
    Management (VP) at this same location would speak to you in a Very disrespectful tone often raising his voice yell at you infront of your subordinates. We had a very High turn over of middle management for almost 5 or 6 years before HR from HQ came down to investigate and the non-management employees were never spoken too. Avoid this place at all cost!!

    Advice to Management

    For Intertek HR to require management training within the first 90 days of assuming a management role.

  8. "Unreliable Disorganized Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Intertek full-time

    Pros

    Some good coworkers who can be fun sometimes as well

    Cons

    They are highly unreliable, disorganized, and layoffs occur all the time. They don't stick to what they say. They often make people work jobs that they didn't sign up for. I've seen people start the job and within a few weeks, they are getting assigned to a completely new role whether they like it or not and somehow they expect people to actually stay. Often time, the role an employee gets reassigned to will not work out well because they often just make the decision from up above without knowing much about the situation. They make false promises while never planning to honor those assurances. A manager will sometimes promise an employee one thing, while they are actually trying to prevent that thing when talking to other management. If they just didn't think that the person was right for certain positions or opportunities, that would be fine. However, they are very manipulative about it to a degree that I have never seen at any other employer. The company is also very disorganized and there seems to be a big round of layoffs about every 3 months or so with some other firings here and there in between. They constantly change their minds about whether they need to be hiring people or laying people off. I've seen people stay and put up with a lot of stress because of false assurances they were given about their career advancement, and they often just get fired at the end of wasting their time there when they could have been looking for better positions. The VP and operations supervisor make terrible decisions and they both seem quite ingenuine. Those two seem help to cause many of the problems that I mentioned. I heard the VP got let go but the operations supervisor is still there and she is still doing a lot of the same things apparently.

    Advice to Management

    Be more transparent, stabilize your workforce, and develop your talent better


  9. Helpful (3)

    "Management by Balance Sheet/P+L and Pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Lead in Chicago, IL
    Current Employee - Operations Lead in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intertek full-time (More than 8 years)

    Pros

    International company, so great opportunities to work in other countries.
    150 years old, so good heritage and known brand.
    Good base to get a grounding early in your career.
    Stock is available, but it is a UK company.
    Benefits plan is not too bad, including medical.

    Cons

    Pressured culture - performance management and KPIs, with the P+L and cash being the key measures. Seems little respect for employees as other than workers.
    Loads of reporting, weekly plans, and then review against those plans. Kai zen action planning. Little time to engage with customers.
    CEO sets extremely aggressive targets, is demanding and can be rude and disrespectful in demeanor.
    Career advancement is difficult, with many executive positions filled from auto company, Inchcape.
    Work - life balance is not respected. Employees told to be 10X better than everyone else.

    Advice to Management

    If you want to be best in the Industry, you need to invest in the labs and equipment, and not just run them for the short term, as you will not have a business in the longer term. Try and stop the amount of daily and weekly reporting as it is taking up so much of your management time in just internal reporting and discussions.


  10. Helpful (3)

    "Do not apply...run and hide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intertek full-time (Less than a year)

    Pros

    Awesome coworkers and middle management...they all work so hard and are supportive with little to no gratitude from upper management.

    Cons

    The whole place is a cluster**** being held together by competent middle management/associates and being destroyed by upper management. Yelling at employees, passive aggressive comments, flat out lies, laying off many employees a week before the holidays. Who does that!?

    Advice to Management

    Take a good, long, look in the mirror and think about what type of person you are....then leave the company. (Disclaimer: This is for the San Diego, CA office)


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