Interval International Reviews | Glassdoor

Interval International Reviews

Updated May 23, 2017
17 reviews

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Interval International Chairman and CEO Craig M. Nash
Craig M. Nash
9 Ratings

17 Employee Reviews

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Pros
Cons
  • Very basic call center with not as big of a commission that has been here in the past (in 5 reviews)

  • Little to no interest in employees (in 3 reviews)

More Pros and Cons

  1. "Toxic Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Miami, FL
    Former Employee - Senior Software Engineer in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 3 years)

    Pros

    - 2 Remote Days
    - Professional Staff
    - Friendly Co workers
    - In some IT teams state of the art technology
    - Deep knowledge of the industry
    - On site cafeteria
    - Good Benefits
    - Resorts Benefits
    - Quick vacation time accrue
    -401k Matching

    Cons

    - Teams are very ethnic and tend to reject outsiders
    - Inept middle management, they are managers because the time on the company not by qualifications
    - A lot of retaliation against disgruntled or not "lamb" employees
    - Very horizontal organization, not room to grow
    - Internal fights between project managers and developer team create a toxic environment
    - Very bad PMO office
    - People are afraid to express themselves and backslash
    - Thinking outside the box is not allowed
    - No training
    - Not competitive salaries

    Advice to Management

    None, is a cultural thing, nothing will change there.


  2. Helpful (2)

    "Management can't manage their egos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Miami, FL
    Former Employee - Anonymous Employee in South Miami, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 3 years)

    Pros

    2 remote days per week
    Team members are mostly friendly and share your misery
    Large cubicles
    Slackers delight (if that's what you like)
    Some people come in at noon and shutdown for coffee at 3:30

    Cons

    A lot of infighting between middle management causes toxic environment. Trickles down to team and puts everyone in bad political position when trying to be helpful inter-department.

    Upper management for some reason thinks they are better than you and pretty much ignores your existence unless they HAVE to talk to you.

    Most are only management due to "time-served" not because of high level strategical thinking.

    Projects are very disorganized and mismanaged. They don't believe in project management which causes chaos. Not agile. Most decisions made by people that are not experts.

    More afraid of losing than gaining revenue.

    Advice to Management

    Swallow egos, work together which will improve overall environment.


  3. Helpful (1)

    "Telemarketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kendall, FL
    Former Employee - Anonymous Employee in Kendall, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interval International (Less than a year)

    Pros

    Flexibility and very little micromanagement. This company used to be one of the most amazing companies to work for back when they were privately owned.

    Cons

    They are constantly changing pay scale and not in favor of the sales dept. Minimal leads.

    Advice to Management

    Go out to the sales floor get on the phones and experience what the reps do on a day to day so you can truly understand the work and skill involved in selling to customers in the industry


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  5. Helpful (1)

    "Advisor/ Customer Service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent/Advisor in Miami, FL
    Former Employee - Customer Service Agent/Advisor in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 3 years)

    Pros

    Full time position with benefits that begin after 3 month probationary period is over. Starting your first year you are offered 18 days PTO ( accruing time every month until reaching 18 days PTO on the year mark.) Access to discounted vacation packages and cruises and access to overflow inventory units free of charge.

    Cons

    This is short of legalized slave labor with the opportunity for commission. As a phone agent every moment on or off the phone is documented in great detail. How long you - are in the bathroom, have a client on hold, the average time of your hold, the length of your phone calls, how long you take to document and make special requests on a clients account when there's an error or account needs amending, are all documented. On each shift you will have to prescheduled 15 min breaks and and a 30 min lunch, in terms of your stats how closely you adhere to this preset schedule was also be tabulated and held against you. Essentially, if you were scheduled to go on your break or lunch at a given time but were held up on the phone with a client in many instances it would be less detrimental to your stats to skip your break/lunch. Why would you be so worried about your stats? Because they could reflect negatively on your paycheck.

    Also being a phone agent requires you to actually speak with clients. In short most people are extremely rude to costumer service agents and will call you everything under the sun. Oddly enough this isn't the most difficult part of the job.

    From the first day of orientation to the last day I worked there, It was obvious that this company touted itself as a "good and fair" employer that did not stand for any kind harassment or bullying, especially sexual harassment (their policy being "no tolerance").This would prove to be not much more that a smoke screen. Management, from those in HR to those in working on the call center floor worked on a system of favorites and what was convenient at that time. On a number of occasions I personally witnessed or experienced acts of sexual harassment on behalf of the supervisory staff in the presence of other employees- some supervisors would even warn you about their colleagues. It was rarely "reported" because employees understood that any claims made by them would find some mystery end where they were the claim was "acknowledge" but was never addressed.This would also happen if anyone made claims against and of the managerial staff of a department- poof complaint to hr would disappear. I personally was threatened with physical violence by a manager in the office. When I voiced my concerns to HR I was informed they would have to look into it and a meeting with all of my managerial staff would have to be conducted, all the years later and no meeting was ever arranged; every time I inquired about said meeting I was blown off. In my experience the supervisory staff was generally more kind and respectful of its employees than those in managerial positions- with that said, there were many supervisors that are perhaps some of the foulest people in the world.

    If you have any hopes of being awarded a promotion better make friends with those hiring for the position. Time and time again I saw as experienced colleagues were turned away for a position and passed over for a less qualified candidate who was close friends/ work wives or work husbands/ family (although the Interval International has "strict rules" against it) of those hiring.
    It would seem that most of those holding higher positions generally don't have the qualifications for said position. The vast majority of the managerial/ supervisors may have attended college but never completed an associates degree. They reached the positions they have because of the work friendships they sowed and the fact that after 15 yrs after graduating from high school and landing their first job they are still there. I can't even count the number of instances where supervisors did not know the appropriate protocol and would have to call on agents for assistance.

    Sadly, Interval International has managed to breed a work environment (in their call centers) that is not only aggressive and abusive, but begs for the slightest professionalism and manners.

    Advice to Management

    Stop running your business like it was the movie "Mean Girls". Crack down on all the sexual harassment because its a rampant. Review and actually follow procedure when an employee makes a claim against their supervisory staff. There are managers that are extremely vindictive and have intimidated the staff into not speaking out. Stop hiring and promoting based on " friendships" and start promoting based on actual skill, quality of work and potential for growth. Customer service is a difficult job to do without trying to dodge a supervisor who is leaning over your desk to get glimpse down your blouse or try to grab on your body while the supervisory and management staff belittle and threatens you.


  6. Helpful (1)

    "Hyatt Vacation Club Corp. Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interval International full-time (More than 3 years)

    Pros

    Family atmosphere at work, nice coworkers. If you do the bare minimum you can keep your job without any issues.

    Cons

    Since being acquired by Interval, the morale of the upper levels at Hyatt has decreased drastically. Managers don't try to fix issues and just blame them on the acquisition. No real structure when completing projects. Departments don't work well together causing bottlenecks.

    Advice to Management

    Appreciate about your employees and show them you do. Slow down on the acquisitions and make what you have great first instead of leaving them in the dust for the next shiny object.


  7. Helpful (1)

    "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Miami, FL
    Current Employee - Customer Service in Miami, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Interval International (More than 3 years)

    Pros

    nice people many doing their best to grow within the company

    Cons

    keep closing departnment and reducing personal to add subcontractors agents from arise.


  8. Helpful (1)

    "Got worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Interval International (More than 5 years)

    Pros

    Benefit package is a lot better then other call centers

    Cons

    The better you do the more the company wants to restrict you. Very basic call center with not as big of a commission that has been here in the past.


  9. "Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Interval International full-time (Less than a year)

    Pros

    The position always requires one to think on their feet and adapt. You are exposed to all facets of the IT operation and will get experience with any matter you would want to move from in the IT field. Get experience among a large user base and with multiple resorts, offices, all situated in multiple countries.

    Cons

    There are no rules that are set in stone and the the rules change depending on the day and whether or not the person complained or not. Coordination and communication between management and the multiple teams are lacking at best. There is no recognition to be garnered from anyone besides the agent you work with. Team members on an on call agreement rarely answer the phones. There is no team environment and can get more accomplished if you realize this early. No one feels adequately trained.

    Advice to Management

    Stop Fighting Fires and manage the teams properly. Try to use more forsight when managing when planning in the future instead of putting out the immediate fire. Encourage the employees and listen to them because the office rises or falls because of their moral and output. Defend your employees and be their advocate when it comes to upper management.


  10. "Biased Employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Advisor in Miami, FL
    Former Employee - Vacation Advisor in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 5 years)

    Pros

    The call center : Comfortable environment w/ coworkers
    Corporate offices: more structured but very warm place to work

    Cons

    Finances are determined by an "incentive" (commission) basis, which is not guaranteed; positional advancement is difficult, based on a clique system

    Advice to Management

    Promotions and advancements should be based on true knowledge, experiences, and expertise rather than being promoted based on personal relationships and biases


  11. "Somewhat stable but unprofessional organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kendall, FL
    Current Employee - Anonymous Employee in Kendall, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Interval International full-time (More than 3 years)

    Pros

    Historically has been relatively stable. Some travel perks but basically only to Orlando if you get lucky.

    Cons

    Very cheap organization. Little to no employee benefits or employee morale events (eg no christmas parties). Annual raises are negligible at best and not competitive with market, if there even is an annual raise; this year management just IGNORED annual raises and communicated no reason as to why, while spending millions buying businesses... that's an incredibly unprofessional way to treat over-worked and under-paid employees.

    Advice to Management

    Show more respect for your employees and invest in them. Communicate much better.


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