Interval International Reviews | Glassdoor

Interval International Reviews

Updated May 23, 2017
76 reviews

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Full-time Part-time

76 Employee Reviews

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Pros
Cons
  • Very basic call center with not as big of a commission that has been here in the past (in 5 reviews)

  • Little to no interest in employees (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Traffic Manager"

    Star Star Star Star Star
    Current Employee - Assistant Traffic Manager in Miami, FL
    Current Employee - Assistant Traffic Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Solid benefits, great location, good people.

    Cons

    Low wages and department structure issues


  2. Helpful (1)

    "Telemarketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kendall, FL
    Former Employee - Anonymous Employee in Kendall, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Interval International (Less than a year)

    Pros

    Flexibility and very little micromanagement. This company used to be one of the most amazing companies to work for back when they were privately owned.

    Cons

    They are constantly changing pay scale and not in favor of the sales dept. Minimal leads.

    Advice to Management

    Go out to the sales floor get on the phones and experience what the reps do on a day to day so you can truly understand the work and skill involved in selling to customers in the industry


  3. Helpful (2)

    "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Miami, FL
    Former Employee - Marketing Manager in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 3 years)

    Pros

    Management really stuck up for it's employees, really felt like part of a team. Great work-life balance. Never stayed late unless I wanted to get ahead on my work. Real collaborative environment and not micromanaged as long as you proved you could get your job done efficiently.

    Cons

    Runs like a small travel agency instead of a multi-million dollar corporation. Salaries for IT are high, but Marketing not so much. Many people have been there for 10+ years which isn't in itself a bad thing, but some are in upper management purely because they have been there so long, not because they are experts in their field.

    Advice to Management

    Do more hiring from outside instead of always promoting from within to introduce some new talent to the pool of employees.


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  5. Helpful (1)

    "Advisor/ Customer Service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent/Advisor in Miami, FL
    Former Employee - Customer Service Agent/Advisor in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 3 years)

    Pros

    Full time position with benefits that begin after 3 month probationary period is over. Starting your first year you are offered 18 days PTO ( accruing time every month until reaching 18 days PTO on the year mark.) Access to discounted vacation packages and cruises and access to overflow inventory units free of charge.

    Cons

    This is short of legalized slave labor with the opportunity for commission. As a phone agent every moment on or off the phone is documented in great detail. How long you - are in the bathroom, have a client on hold, the average time of your hold, the length of your phone calls, how long you take to document and make special requests on a clients account when there's an error or account needs amending, are all documented. On each shift you will have to prescheduled 15 min breaks and and a 30 min lunch, in terms of your stats how closely you adhere to this preset schedule was also be tabulated and held against you. Essentially, if you were scheduled to go on your break or lunch at a given time but were held up on the phone with a client in many instances it would be less detrimental to your stats to skip your break/lunch. Why would you be so worried about your stats? Because they could reflect negatively on your paycheck.

    Also being a phone agent requires you to actually speak with clients. In short most people are extremely rude to costumer service agents and will call you everything under the sun. Oddly enough this isn't the most difficult part of the job.

    From the first day of orientation to the last day I worked there, It was obvious that this company touted itself as a "good and fair" employer that did not stand for any kind harassment or bullying, especially sexual harassment (their policy being "no tolerance").This would prove to be not much more that a smoke screen. Management, from those in HR to those in working on the call center floor worked on a system of favorites and what was convenient at that time. On a number of occasions I personally witnessed or experienced acts of sexual harassment on behalf of the supervisory staff in the presence of other employees- some supervisors would even warn you about their colleagues. It was rarely "reported" because employees understood that any claims made by them would find some mystery end where they were the claim was "acknowledge" but was never addressed.This would also happen if anyone made claims against and of the managerial staff of a department- poof complaint to hr would disappear. I personally was threatened with physical violence by a manager in the office. When I voiced my concerns to HR I was informed they would have to look into it and a meeting with all of my managerial staff would have to be conducted, all the years later and no meeting was ever arranged; every time I inquired about said meeting I was blown off. In my experience the supervisory staff was generally more kind and respectful of its employees than those in managerial positions- with that said, there were many supervisors that are perhaps some of the foulest people in the world.

    If you have any hopes of being awarded a promotion better make friends with those hiring for the position. Time and time again I saw as experienced colleagues were turned away for a position and passed over for a less qualified candidate who was close friends/ work wives or work husbands/ family (although the Interval International has "strict rules" against it) of those hiring.
    It would seem that most of those holding higher positions generally don't have the qualifications for said position. The vast majority of the managerial/ supervisors may have attended college but never completed an associates degree. They reached the positions they have because of the work friendships they sowed and the fact that after 15 yrs after graduating from high school and landing their first job they are still there. I can't even count the number of instances where supervisors did not know the appropriate protocol and would have to call on agents for assistance.

    Sadly, Interval International has managed to breed a work environment (in their call centers) that is not only aggressive and abusive, but begs for the slightest professionalism and manners.

    Advice to Management

    Stop running your business like it was the movie "Mean Girls". Crack down on all the sexual harassment because its a rampant. Review and actually follow procedure when an employee makes a claim against their supervisory staff. There are managers that are extremely vindictive and have intimidated the staff into not speaking out. Stop hiring and promoting based on " friendships" and start promoting based on actual skill, quality of work and potential for growth. Customer service is a difficult job to do without trying to dodge a supervisor who is leaning over your desk to get glimpse down your blouse or try to grab on your body while the supervisory and management staff belittle and threatens you.


  6. Helpful (1)

    "Hyatt Vacation Club Corp. Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interval International full-time (More than 3 years)

    Pros

    Family atmosphere at work, nice coworkers. If you do the bare minimum you can keep your job without any issues.

    Cons

    Since being acquired by Interval, the morale of the upper levels at Hyatt has decreased drastically. Managers don't try to fix issues and just blame them on the acquisition. No real structure when completing projects. Departments don't work well together causing bottlenecks.

    Advice to Management

    Appreciate about your employees and show them you do. Slow down on the acquisitions and make what you have great first instead of leaving them in the dust for the next shiny object.


  7. Helpful (1)

    "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Miami, FL
    Current Employee - Customer Service in Miami, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Interval International (More than 3 years)

    Pros

    nice people many doing their best to grow within the company

    Cons

    keep closing departnment and reducing personal to add subcontractors agents from arise.


  8. Helpful (1)

    "Credit and Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit and Collections Specialist in Miami, FL
    Current Employee - Credit and Collections Specialist in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Interval International (More than 8 years)

    Pros

    Flexible manager, decent benefits

    Cons

    No room for growth, does not promote from within


  9. Helpful (1)

    "Lack of Data Security and Unethical Sr. Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Human Resources in Miami, FL
    Former Employee - Director, Human Resources in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The call center management staff and many of the employees were great to work with, many were passionate about what they did and committed to doing their best.

    Cons

    If call center employees used intermittent FMLA, it dropped their ranking so they got worse schedules, which is a violation of FMLA to punish workers for exercising this right. Interval supposedly stopped doing that in 2014. They also had dozens of IT and Finance Contractors whom there were no records they submitted and passed background checks or drug checks. There were no records these people were even who they claimed to be since there were no records their id was provided, no picture taken for their security access ID badge or their vehicle information. However, minimum wage employees with little to no access to confidential information submitted to all these screenings.
    Most concerning to me is the fact that many tourism and hospitality customers may not realize that IILG manages the back office and therefore customer data for various subsidiaries and partners that may include Trading Places International (TPI), Hyatt Residence Club, Aqua-Aston Hospitality, Vacation Resorts International, VRI Europe, Hyatt Vacation Ownership (HVO), the Hyatt Residence Club, Hyatt Vacation Ownership, other affiliates of Hyatt Hotels Corporation as well as other participants in their timeshare and cruise exchange programs. This potentially exposes hospitality service providers and millions of their customers to data breach without their slightest level of awareness. For example, who would have the resources and perspective to link burglaries of the families of these various providers while they travel? Would investigators be able to identify a pattern and source or would they simply conclude occurrences were unrelated?
    Raising concerns and potential legal and ethical violations to senior executives results in termination.

    Advice to Management

    Value ethics and hold executives accountable. Value employees. Comply with laws and don't retaliate against workers that raise legitimate concerns. Don't allow any "leader" to violate the policies they are suppose to be enforcing, micromanage to the extreme degree, ridicule workers publicly.


  10. Helpful (1)

    "Good company with great people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Miami, FL
    Current Employee - Anonymous Employee in South Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Interval International full-time (More than 3 years)

    Pros

    Family-like environment in some departments. Many people have worked there for decades and know the ins and outs of the business very well. Good tools and technology to do your job.

    Cons

    Resistance to change by some who have been there a long time. No opportunities for formal professional development (i.e., no tuition reimbursement).

    Advice to Management

    Continue encouraging innovation and offer employee stock options as a benefit.


  11. "Amazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Engineer in Miami, FL
    Former Employee - Desktop Support Engineer in Miami, FL
    Recommends
    Approves of CEO

    I worked at Interval International full-time

    Pros

    When i worked there is was more like a family, rather than a corporation. It was a great environment.

    Cons

    Lots of stagnant positions the people in some positions are like trees, this created slow moving changes and growth.

    Advice to Management

    Less top down more equal partner type roles


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