Interval International Reviews | Glassdoor

Interval International Reviews

Updated April 14, 2017
74 reviews

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Full-time Part-time

74 Employee Reviews

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Pros
Cons
  • Very basic call center with not as big of a commission that has been here in the past (in 5 reviews)

  • Little to no interest in employees (in 3 reviews)

More Pros and Cons

  1. Helpful (3)

    "Worst Company Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Interval International full-time

    Pros

    The departments are EXTREMELY cliquey. It makes it hard to do your job. I woke up every single morning dreading coming into work. Employees would literally spend their day looking into your life, gossiping, and shopping instead of doing their work. Horrible, horrible experience.

    Cons

    Cliques; uninspiring work; unmotivated employees ("That's not my job" attitude); poor management; little room to move up; nothing is based on merit

    Advice to Management

    Create a more inclusive environment.


  2. "Complete disaster. They have absolutely no clue what they're doing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Interval International full-time (More than 5 years)

    Pros

    You get paid? That's really all I can think of. Save yourself your sanity and don't even apply here. Life is too short to waste it here.

    Cons

    They steal from your paycheck.
    Creative and/or critical thinking is highly discouraged.
    They have the wrong people in key roles.
    They are hemorrhaging money because they will not change anything they've done for the past 15 years.
    Two people on the marketing team make all the decisions for the whole company.
    Tech leadership team is a complete joke. They have zero backbone and cave into the 2 key stakeholders on marketing.
    They won't promote you.
    They encourage "yes men" and do not want you to think.
    The actual Sunset building is ugly and outdated as much is their way of thinking.
    There is no sense of community.
    Too much too list really...

    Advice to Management

    Learn how to listen. This is not a dictatorship. Honestly I would clean house with 80% of the senior leadership. They have all been there for at least a decade and do not want to listen or adapt to latest trends/technologies. They are all dinosaurs.


  3. "Stress and Anxeity 101 - How emloyees get treated badly"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits, particularly Health Insurance
    Convenient location
    Working with counterparts worldwide, including Europe and Asia

    Cons

    Resort benefit must be signed off by manager and or director
    Hostile work environment
    Management treating employees poorly

    Advice to Management

    1. Treat your employees better - more carrot, less stick
    2. Be honest about bonuses. Don't report record earnings and tell employees there are no bonuses because of the poor economy


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  5. "Horrible company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    Pros

    I can't think of any.

    Cons

    Non-existent HR department - total lack of discipline at every level.

    Advice to Management

    Treat your staff like human beings rather then "your lucky to have a job" mentality.


  6. "Chop Shop!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Timeshare Exchange in Miami, FL
    Former Employee - Timeshare Exchange in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Interval International full-time (More than 5 years)

    Pros

    Travel benefits are decent, vacation time, and hours are doable.

    Cons

    Company cuts commission all the time, raises cost of benefits, cuts 401k matches. blames it on the economy eventhough they had a record year. pleasee..... no room for growth.

    Advice to Management

    act like you care about your employees.


  7. "Somewhat stable but unprofessional organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kendall, FL
    Current Employee - Anonymous Employee in Kendall, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Interval International full-time (More than 3 years)

    Pros

    Historically has been relatively stable. Some travel perks but basically only to Orlando if you get lucky.

    Cons

    Very cheap organization. Little to no employee benefits or employee morale events (eg no christmas parties). Annual raises are negligible at best and not competitive with market, if there even is an annual raise; this year management just IGNORED annual raises and communicated no reason as to why, while spending millions buying businesses... that's an incredibly unprofessional way to treat over-worked and under-paid employees.

    Advice to Management

    Show more respect for your employees and invest in them. Communicate much better.


  8. "Biased Employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Advisor in Miami, FL
    Former Employee - Vacation Advisor in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Interval International full-time (More than 5 years)

    Pros

    The call center : Comfortable environment w/ coworkers
    Corporate offices: more structured but very warm place to work

    Cons

    Finances are determined by an "incentive" (commission) basis, which is not guaranteed; positional advancement is difficult, based on a clique system

    Advice to Management

    Promotions and advancements should be based on true knowledge, experiences, and expertise rather than being promoted based on personal relationships and biases


  9. "Sweatshop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Interval International full-time (More than a year)

    Pros

    Use of resorts for vacation. Vacation time. Overtime is available during peak season and can really increase earnings if taken advantage of.

    Cons

    Typical call center job. High stress. Non-stop calls. Schedule will be horrible, 3pm-11pm until your seniority increases which can take forever. Commissions are nowhere what they used to be.

    Advice to Management

    Bring back incentives to keep talented experience reps on your phones. Lost too much talent when commissions and bonuses started deteriorating.


  10. "Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Interval International full-time (Less than a year)

    Pros

    The position always requires one to think on their feet and adapt. You are exposed to all facets of the IT operation and will get experience with any matter you would want to move from in the IT field. Get experience among a large user base and with multiple resorts, offices, all situated in multiple countries.

    Cons

    There are no rules that are set in stone and the the rules change depending on the day and whether or not the person complained or not. Coordination and communication between management and the multiple teams are lacking at best. There is no recognition to be garnered from anyone besides the agent you work with. Team members on an on call agreement rarely answer the phones. There is no team environment and can get more accomplished if you realize this early. No one feels adequately trained.

    Advice to Management

    Stop Fighting Fires and manage the teams properly. Try to use more forsight when managing when planning in the future instead of putting out the immediate fire. Encourage the employees and listen to them because the office rises or falls because of their moral and output. Defend your employees and be their advocate when it comes to upper management.


  11. Helpful (1)

    "Got worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Current Employee - Mariott Advisor in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Interval International (More than 5 years)

    Pros

    Benefit package is a lot better then other call centers

    Cons

    The better you do the more the company wants to restrict you. Very basic call center with not as big of a commission that has been here in the past.



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