Intouch Solutions Reviews | Glassdoor

Intouch Solutions Reviews

Updated November 6, 2017
118 reviews

Filter

Filter

Full-timePart-time

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Intouch Solutions CEO and Founder Faruk Capan
Faruk Capan
78 Ratings

118 Employee Reviews

Sort: PopularRatingDate

Pros
  • Intouch has a good work life balance with flexible hours (in 20 reviews)

  • Bonus, flexible work environment, great people (in 12 reviews)

Cons
  • Much like any advertising agency it takes a while to find a work/life balance (but it definitely can be done) (in 8 reviews)

  • Long-term employees who are coasting (in 3 reviews)

More Pros and Cons

  1. "Great so Far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Good work life balance, work autonomy, feels challenging enough

    Cons

    Would like more collaboration among coworkers, sometimes I feel like I work alone


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (Less than a year)

    Pros

    Intouch executive team has its heart in the right place. They do a lot for its employees. More than most companies do. The benefits are very good and the pay is fair. They are flexible with hours and try to help employees with work/life balance.

    They do a great job of offering training to the employees and spend a lot of money doing so. This is very important in a high-tech, competitive field.

    Cons

    The company has grown rapidly. Along with growth comes new pressures and that pressure flows down throughout the agency. It's more difficult to have the team attitude in a larger organization. There is a feeling of us-versus-them sometimes between the two biggest division of the agency. And this division goes all the way to the top managers of the divisions.

    There is a lot of pressure to be billable. To be fair that exist in all agencies. The problems is, some people are in control of their ability to bill, others are not. This creates turmoil within the agency and creates a side effect of people fighting for time on billable projects. Everyone wants to protect their jobs.

    Advice to Management

    Try to create a feeling of teamwork within the agency. Don't stand for the us-versus-them attitude. Recognize the people that are strong supporters of the company and get rid of the ones that could care less and are just going through the motions. Don't just judge employees on their billability.

  3. "A Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Culture, benefits, work/life balance, every one is so willing to help

    Cons

    The company is going through some pain of growing and you can definitely tell that efforts are being made to improve things. I see people's negative comments but I don't have the same experience as they did, and some did not even check their facts before they leave the comments.

    Advice to Management

    Probably take it slow on the changes. Many people find changes intimidating, Encourage them to be part of it and contribute to it instead of being scared away.


  4. Helpful (1)

    "Growing bigger than it can keep up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Overland Park, KS
    Current Employee - Analyst in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    Good work/life balance, company keeps its employees happy with company outings, happy hours, etc

    Cons

    Growth is exponential and they are struggling to keep up. Project management, training, leadership struggles. Billing time to every hour of your day forces employees to fear for job security. Voluntary turnover/layoffs does not slow down work, so employees are forced to do more with less.

    Advice to Management

    Listen to employee struggles.


  5. Helpful (2)

    "Growing in an exciting direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time

    Pros

    Creative, vibrant culture. Benefits are great. Business is strong. Agency is effectively transitioning from digital-centric agency to full-service AOR with a digital edge. Lots of cool projects going on.

    Cons

    Change can be hard. Some people aren't comfortable with change and are leaving, and that's ok. Also, the pharma industry isn't the most exciting to work in.

    Advice to Management

    Keep growing, keep communicating openly about your plans for the agency.


  6. Helpful (4)

    "Once was great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (More than 3 years)

    Pros

    When I started there 3 years ago it was an amazing place to work. Collaborative, invested in employee development and thankful for hard workers. You always felt appreciated, and as long as you worked hard, you could confidently walk into work each day and be proud to be an employee.

    Cons

    Over the past year intouch has cared more about hiring people with impressive resumes than those with good content of character. People seem to fight for glory, and they have created an environment with people squabble over billable hours and stab others in the back to raise themselves up. Additionally, many of the VP/EVP hires are talkers vs doers. People who want to sit in meetings, but when it comes time to deliver work they never deliver when they say they will, and act as if they are better than everyone else.

    Advice to Management

    Look at your top level employees. Investigate how they treat the people who report up to them, and open a forum in which people can safely speak out without fear of retribution. If three entire depts, who were once respected, have had complete turnover after the hire of a new VP, maybe it's not the employees who left/were forced out, that are the problem. Stop being swayed by smooth talkers, and actually make sure they can do what their resume says they can.


  7. Helpful (1)

    "Creative Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than 5 years)

    Pros

    Bonus, flexible work environment, great people.

    Cons

    Mangement - in most departments

    Advice to Management

    Train your employees

  8. Helpful (1)

    "Agency in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    Intouch Solutions works hard to keep a vibrant and culture. It has a benefits package comparable to what you'd find at other agencies. The CEO shoots is quite jovial and approachable.

    Cons

    Intouch Solutions is currently undergoing growing pains. There have been quite
    a few VP and EVP-level hires. Strong emphasis on all teams to stay as billable as possible. Development services, once the bread-and-butter of the company, has been contracting for the last year.


  9. Helpful (2)

    "Best place I've worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 8 years)

    Pros

    Talented people. Kind people. Collaborative work environment. The quality of work is more important than egos.

    Cons

    There is always room for improvement and here we can elevate the pursuit of excellence. A little more ego.

    Advice to Management

    Have more reverence for audience emotional needs, and creative that connects with them, as you do for process and technology.


  10. Helpful (2)

    "Best place I've worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than a year)

    Pros

    Driven, good people. Great place to learn and grow. Promotions pretty consistent.

    Cons

    Work life balance can suffer.


Showing 118 of 126 reviews
Reset Filters