Intouch Solutions Reviews | Glassdoor

Intouch Solutions Reviews

Updated September 18, 2018
136 reviews

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3.6
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Intouch Solutions CEO and Founder Faruk Capan
Faruk Capan
92 Ratings

136 Employee Reviews

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Pros
  • "Good work/life balance and benefits" (in 22 reviews)

  • "Great culture fun work environment" (in 13 reviews)

Cons
  • "Much like any advertising agency it takes a while to find a work/life balance (but it definitely can be done)" (in 8 reviews)

  • "Growing pains and communication issues with rapid growth" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time

    Pros

    Great culture and great people. Small agency feel, but always growing with lots of business.

    Cons

    Working cross departments in other offices can be difficult at times.


  2. Helpful (1)

    "Not the best, not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intouch Solutions full-time

    Pros

    People are very nice and usually willing to help.
    Good training/good place to start your career.
    Opportunity to work on a variety of different project - from websites, to IVA, to eCRM, it has it all

    Cons

    If you didn't excel in the high school popularity contest, Intouch isn't for you.
    Very clique, little room for growth.
    Very overworked for the amount of pay.

    Advice to Management

    Quit hiring higher-ups that are incompetent & stop playing favorites

  3. "Project Managers - Think Again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intouch Solutions full-time (Less than a year)

    Pros

    All PMs are in the same boat and can empathize. There are a few people that truly do care for employees but they tend to get squashed.

    Cons

    Speaking technicalities - Training exists = out dated materials on the intranet to read at one's leisure. However, job duty training is swinging by the seat of your pants as a PM. They have implemented project management teams very poorly and each team works differently depending on the brand(s) they are under. There isn't any team collaboration for the PM nor is there a strong hand off from Account Teams for the PM to wrap their head around scope and plan accordingly. The company is driven by the Account Teams and if you can't keep them happy....well you will be taught a lesson. The PM must launch a project at a moment's notice but the internal systems cause delay in that process and Account Teams as well as the Project Team will become frustrated because they think it is a snap of a finger to get tasks and project plans set up. (this could be mitigated by cross department training)
    New processes are rolled out by individual departments and they only way that you tend to learn about those process changes is if you do something "wrong" and are scolded. Very little internal empathy from peers outside one's own department

    Advice to Management

    Go back to the root of what started the company and have a reality check. Are you really where you think you are as a business and supporting your employees? Or have your ventures drawn you solely to the almighty dollar? Having fewer employees causes less overhead so more in your pocket....but those employees are breaking their backs to get work pushed out the door. Pretty soon employees will cause less and less overhead because they are going to walk out the door.


  4. Helpful (2)

    "Avoid it if you can find something better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than 3 years)

    Pros

    It's a fun company to work at. There are some fun soft benefits around that are great. Take your dog to work and beer on tap is fun.

    Cons

    They'll overwork you like crazy. Multiple teams (email and analytics) had a bunch of people cut and never backfilled. Too much work and not enough people to do it. Not the best management. Hiring a bunch of vps but no one to do any of the actual work

    Advice to Management

    Stop hiring management


  5. Helpful (3)

    "Hard work doesn’t pay off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Nice happy hours in office, holiday parties are really cool, office is decorated nicely.

    Cons

    Long hours, weekend work, you request a day off and still work. You never get a fully staffed team. Managers avoid the promotion talk and when you somehow get them to have it they give excuses to things you need to do that they randomly make up, making the promotion almost seen impossible, so then the hard workers leave the company.

    Advice to Management

    Better training, ICE trainings are not enough. Account people stuggle with SMEs because they are not trained about all of the department functions and duties. Project managers are all over the place and quitting at a high rate! Need more cross-department team building. Too many higher ups, not enough lower level to help lift the heavy work. Set a better promotion program, managers aren’t taking Engage seriously.

    Look at the holiday schedule of other agencies, holiday break in December is depressing .


  6. Helpful (6)

    "DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client
    Former Employee - Client
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (More than a year)

    Pros

    - Free food and alcohol
    - Everything else about this company is HORRIFIC

    Cons

    - Cliquey work environment
    - ZERO training
    - Boring work
    - Long hours for little pay

    Advice to Management

    Quit making fun of people who are new to the business. Snarky upper management is useless and does nothing but get food with clients.


  7. Helpful (2)

    "Great Place, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Art Director in Overland Park, KS
    Current Employee - Senior Art Director in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (Less than a year)

    Pros

    Everyone is very friendly and dedicated to career advancement.

    Cons

    Rapidly growing and struggling to hire fast enough to keep up!

  8. Helpful (2)

    "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time

    Pros

    Culture at the company in general

    Cons

    Pharma as an industry in general


  9. Helpful (3)

    "Fun culture, long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Intouch Solutions full-time (Less than a year)

    Pros

    Good company culture, modern office, decent perks, nice people

    Cons

    Hours were very long, the work was demanding yet unsatisfactory, the pharma industry brings little room for creativity


  10. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Overland Park, KS
    Current Employee - Account Manager in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    Great Work/Life Balance. Team environment and collaboration across departments is very strong.

    Cons

    Poor promotion transparency between manager and employee.


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