Intouch Solutions Reviews | Glassdoor

Intouch Solutions Reviews

Updated February 22, 2019
151 reviews

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3.3
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Intouch Solutions CEO and Founder Faruk Capan
Faruk Capan
104 Ratings

Employee Reviews

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Pros
  • "Good work/life balance and benefits" (in 22 reviews)

  • "Great culture fun work environment" (in 13 reviews)

Cons
  • "Work/life balance and satisfaction depends largely on your team and/or clients" (in 10 reviews)

  • "Account Teams are astronomical in size" (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Agency with a soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    There are a lot of Pros!
    This agency really cares about the people that work here. A lot of really smart people who enjoy working for an ad agency that “helps” people and not just sells a product. Creative team is great with hardly any egos. Account teams have their stuff together, Finance is smart about who can afford what, HR is amazing.

    Cons

    Not typical advertising agency in that Account really runs the show and there are more Account people than creatives. Also, why do you need 5 people in 1 meeting but only allow 1-2 other team members/SME’s??
    PM just seems to be task pushers and not really deeply involved in “managing” projects.

    Advice to Management

    Give feedback, lead by example, have more of a presence in each office.


  2. Helpful (1)

    "Good pay and work-life balance but struggling to scale as they grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Kansas City, MO
    Former Employee - Senior Project Manager in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than a year)

    Pros

    Phenomenal pay and good work-life balance. Most of the people there are both intelligent and nice. Project management, creative and development departments are especially great at what they do.

    Cons

    While the organization is winning business, they are struggling to scale their processes as they grow larger. Efforts to simplify and make things more uniform are in some cases causing backwards steps in the evolution of some well honed tools and processes. Training is uniform but generally on yawn worthy. Also, if you're the kind of person that likes to use make friends and build your Social Circle from work, I would not recommend in touch. Unless you're in the account Department. There is some cliquishness within the walls and it's not hard to feel excluded and like you're back in middle school.

    Advice to Management

    Don't sacrifice quality and thoroughness for Simplicity and uniformity. The people that cannot manage to do their jobs to high standards and be consistent should be dropped like a box of rocks. That includes not just Frontline staff but leadership as well.

  3. Helpful (3)

    "No, just don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (More than a year)

    Pros

    If free alcohol counts as a pro, then that's it.

    Cons

    Where to begin? This place is a joke. Simply put, don't work here. This place plays favoritism and everyone knows one another. Some people are great but theres places that have better people. Other agencies are better than this place.


  4. Helpful (3)

    "Make Sure You Play Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intouch Solutions full-time (Less than a year)

    Pros

    Competitive salary and benefits package
    Sexy office
    Makes working in the pharma marketing space as fun as it can be
    Lunch and learns
    Opportunities to meet with different departments

    Cons

    Very demanding teams
    Very clear gaps in management from directors to junior team members
    Feels like a sorority
    If you aren't willing to play politics or be cut-throat, you won't survive in this environment
    Feeling of manufactured culture

    Advice to Management

    Understand your junior employees better


  5. "Great atmosphere and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in Overland Park, KS
    Former Employee - Account Director in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than 8 years)

    Pros

    Fun place to work with relaxed, flexible environment

    Cons

    Each account team operates very differently which is frustrating for anyone who interacts with more than one brand

    Inconsistencies with expectations from leadership

    Advice to Management

    Trust between employees and managers could be improved with more honest communications. An open door policy is only useful if employees feel they can trust their supervisors.


  6. Helpful (4)

    "All the work, no pay off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (More than 3 years)

    Pros

    Employee perks like free soda, coffee, popcorn, fruit, fun employee events and outings. From team to team you really do work with some of the most dedicated passionate individuals.

    Cons

    The company is going through an extreme growth period with no apparent plans to scale, most teams are under water, being 2-3 people short staffed. Staffing plans do not match the growth percentage, and the company is opening new locations, taking away from investments on the current staff. When issues arise, they are brushed off and not tackled head on, teams are quick to throw an individual under the bus, and many teams work 60+ hour weeks. To top it off, process change is rampant with fundamental changes happening with no guidance, training or communication from upper management. Career growth is also vague, with there being no "clear" path for advancement, especially due to lack of proper feedback from team leads and managers.

    Advice to Management

    Pay attention to your employees - they are struggling to keep their heads over water, with additional responsibility being piled on with no pay off. Encourage feedback and have constructive conversation, be transparent and honest. Happy employees work harder, stay around longer, and drive growth.


  7. "Strategist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time

    Pros

    Good work ethic lots of projects

    Cons

    Lot of time wasters

  8. Helpful (3)

    "Associate Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Great benefits and pay. Culture allows for working remotely without judgement. Leadership contains at least three women. Learning and development seems to have a nice budget and Intouch is consistently looking for ways to keep employers abreast and learning new things. They focus on innovation and try to actually invest on infrastructure that allows them to compete with others in the "innovation" space. They are focused on strategy which is mostly good but can be bad when creative is lacking.

    Cons

    No signs of an express purpose for why we come to work every day and do this. Implicit we are about helping people in healthcare but rarely do i get why Faruk or any of the leaders do this. I wish there were people of color represented in the Executive team, specifically Hispanic, South Asian or African-American. Each of the offices seem to have their own vibe. Not enough conversations around implicit biases and race issues especially Trump was elected, seems like despite it being so huge in our lives outside of work, we rarely are encouraged to discuss how it affects our work.

    Advice to Management

    Management should genuinely try and be mindful of how they champion their direct reports. Many juniors feel unheard and like just another cog. Perhaps more communication on the vision of the account and a rally toward a shared purpose rooted deeper than just selling drugs could help morale. Management should try and be transparent with specific steps needed to get promoted to Director. Continue to work and try and improve your managerial and leadership skills, attend workshops, try new techniques, overall just disrupt the status quo to trigger growth. While uncomfortable and scary at first, it will only lead to better qualities.


  9. Helpful (6)

    "NO STABILITY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior RM Strategist in Overland Park, KS
    Former Employee - Senior RM Strategist in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (Less than a year)

    Pros

    Almost nothing. It seems great for the first 90 days and then you see the real company.

    Cons

    If you lose a client they will let the entire team go.

    Advice to Management

    Stop promoting people who are extremely under qualified just because they are a "minority".


  10. Helpful (5)

    "Seriously behind in technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Overland Park, KS
    Former Employee - Web Developer in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (Less than a year)

    Pros

    From a developers point-of-view I cannot think of any "pros" to working here.

    Cons

    - Seriously behind in technology, still using an SVN based version of Team Server ( no Git )
    - Outdated operating systems. A purported tech company should not be forcing it's developers to use a 10+ years old OS (Windows 7)
    - Displays incredible inability to adapt to new technologies.
    - Is only now, in 2018, implementing a version numbering system
    - Completely disorganized system for updates of websites
    - Also don't leave personal tech lying around as other employees will steal it right off your desk

    Advice to Management

    This company displays all the hallmarks of a company that was more interested in expanding than growing. While they keep adding clients and offices in far-flung cities, they completely ignore updating or evaluating their current processes. Instead of thinking only of immediate expansion, it should take the time to stop and clarify and refine its internal workings.