Intouch Solutions Reviews | Glassdoor

Intouch Solutions Reviews

Updated November 15, 2018
142 reviews

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3.4
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Intouch Solutions CEO and Founder Faruk Capan
Faruk Capan
96 Ratings

142 Employee Reviews

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Pros
  • "Good work/life balance and benefits" (in 23 reviews)

  • "Great culture fun work environment" (in 13 reviews)

Cons
  • "Work/life balance and satisfaction depends largely on your team and/or clients" (in 10 reviews)

  • "Account Teams are astronomical in size" (in 5 reviews)

More Pros and Cons

  1. "Amazing company, frustrating industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than a year)

    Pros

    Super solid company with great people and leadership, access to just about any industry tool you can justify having, and beer on tap.

    Cons

    Working in pharmaceuticals can be frustrating with all the regulatory restrictions

    Advice to Management

    Nothing, really.


  2. Helpful (2)

    "Director (over 15 years experience in Agencies)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Kansas City, MO
    Current Employee - Senior Director in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Resourcing
    Learning and Development Team
    Process and Operations

    Cons

    Highly technical and specialized staffing needs finds it difficult to source talent for this team

    Advice to Management

    Continue to invest in employees by providing learning and development opportunities.

  3. Helpful (1)

    "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PMO Project Manager in Overland Park, KS
    Former Employee - PMO Project Manager in Overland Park, KS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (Less than a year)

    Pros

    Great pay and benefits. Work/life balance was a focus of management.

    Cons

    Lack of support for new hires.

    Advice to Management

    Create a system to hold managers accountable for providing timely feedback and to use the quarterly review process as it was designed.


  4. Helpful (4)

    "The people are great, but internal communication isn't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    -The employees outside of senior management are fantastic. Intouch is full of smart, hardworking people who care about the work that they do - you form great relationships (and friendships) here
    -Teamwork and accountability are core values
    -Solid benefits and pay
    -Strong digital foundation and focus on innovation
    -Independently owned
    -Great reputation among clients for going above and beyond

    Cons

    -If you don't "grow up" here and come in as a higher-level manager, it can be difficult to keep up
    -Work/life balance and satisfaction depends largely on your team and/or clients
    -Promotion and raise criteria changes constantly, and it's arbitrary. One day it's based on merit, and then the next you're required to spend a certain amount of time in your current position before you can even be considered
    -Lack of transparency/honesty from managers
    -Process changes often without warning or a comprehensive, well-thought out roll out
    -Systems/tools change often without warning or a comprehensive, well-thought out roll out
    -Slow talent acquisition leads to burnout of overloaded teams, and it's a vicious cycle
    -Strong talent is often overlooked and underappreciated

    Advice to Management

    -Recognize and nurture the talent that you have before it's gone
    -Promote from within, and promote based on talent rather than tenure or favoritism
    -Streamline process changes and internal communication
    -Revamp training
    -Find a better way to resource - your best people are burning out


  5. Helpful (1)

    "Account"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people are fun and friendly. That’s literally it.

    Cons

    There is no work life balance. Management doesn’t know what they’re doing. The executive team spend thousands of dollars in travel for no reason. The culture has died down and the NY office have people leaving left and right. Pay isn’t competitive in the industry, and expect to get a PC laptop unless you’re in creative. They say treat the CEO the same as you do for interns... that’s not true. This company is growing but its growing too fast without the resources it needs. It’s a lot of talking and not doing from leadership and everyone is overworked. Overall, don’t work here. You’ll regret entering this place and theres a better place somewhere else.

    Advice to Management

    Start listening to your staff. Stop saying and more doing. Improve on benefits


  6. Helpful (1)

    "I can take it or leave it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Easy access to public transportation.

    Cons

    Not the friendliest place. Cliques. Sometimes chaotic processes.


  7. Helpful (6)

    "Project Managers - Think Again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intouch Solutions full-time (Less than a year)

    Pros

    All PMs are in the same boat and can empathize. There are a few people that truly do care for employees but they tend to get squashed.

    Cons

    Speaking technicalities - Training exists = out dated materials on the intranet to read at one's leisure. However, job duty training is swinging by the seat of your pants as a PM. They have implemented project management teams very poorly and each team works differently depending on the brand(s) they are under. There isn't any team collaboration for the PM nor is there a strong hand off from Account Teams for the PM to wrap their head around scope and plan accordingly. The company is driven by the Account Teams and if you can't keep them happy....well you will be taught a lesson. The PM must launch a project at a moment's notice but the internal systems cause delay in that process and Account Teams as well as the Project Team will become frustrated because they think it is a snap of a finger to get tasks and project plans set up. (this could be mitigated by cross department training)
    New processes are rolled out by individual departments and they only way that you tend to learn about those process changes is if you do something "wrong" and are scolded. Very little internal empathy from peers outside one's own department

    Advice to Management

    Go back to the root of what started the company and have a reality check. Are you really where you think you are as a business and supporting your employees? Or have your ventures drawn you solely to the almighty dollar? Having fewer employees causes less overhead so more in your pocket....but those employees are breaking their backs to get work pushed out the door. Pretty soon employees will cause less and less overhead because they are going to walk out the door.

  8. Helpful (3)

    "Not the best, not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intouch Solutions full-time

    Pros

    People are very nice and usually willing to help.
    Good training/good place to start your career.
    Opportunity to work on a variety of different project - from websites, to IVA, to eCRM, it has it all

    Cons

    If you didn't excel in the high school popularity contest, Intouch isn't for you.
    Very clique, little room for growth.
    Very overworked for the amount of pay.

    Advice to Management

    Quit hiring higher-ups that are incompetent & stop playing favorites


  9. Helpful (5)

    "Avoid it if you can find something better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than 3 years)

    Pros

    It's a fun company to work at. There are some fun soft benefits around that are great. Take your dog to work and beer on tap is fun.

    Cons

    They'll overwork you like crazy. Multiple teams (email and analytics) had a bunch of people cut and never backfilled. Too much work and not enough people to do it. Not the best management. Hiring a bunch of vps but no one to do any of the actual work

    Advice to Management

    Stop hiring management


  10. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time

    Pros

    Great culture and great people. Small agency feel, but always growing with lots of business.

    Cons

    Working cross departments in other offices can be difficult at times.


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