Intouch Solutions Reviews | Glassdoor

Intouch Solutions Reviews

Updated January 12, 2019
147 reviews

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3.3
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Intouch Solutions CEO and Founder Faruk Capan
Faruk Capan
100 Ratings

Employee Reviews

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Pros
  • "Good work/life balance and benefits" (in 22 reviews)

  • "Great culture fun work environment" (in 13 reviews)

Cons
  • "Work/life balance and satisfaction depends largely on your team and/or clients" (in 10 reviews)

  • "Account Teams are astronomical in size" (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Agency with a soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    There are a lot of Pros!
    This agency really cares about the people that work here. A lot of really smart people who enjoy working for an ad agency that “helps” people and not just sells a product. Creative team is great with hardly any egos. Account teams have their stuff together, Finance is smart about who can afford what, HR is amazing.

    Cons

    Not typical advertising agency in that Account really runs the show and there are more Account people than creatives. Also, why do you need 5 people in 1 meeting but only allow 1-2 other team members/SME’s??
    PM just seems to be task pushers and not really deeply involved in “managing” projects.

    Advice to Management

    Give feedback, lead by example, have more of a presence in each office.


  2. "Strategist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time

    Pros

    Good work ethic lots of projects

    Cons

    Lot of time wasters

  3. Helpful (2)

    "Associate Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Great benefits and pay. Culture allows for working remotely without judgement. Leadership contains at least three women. Learning and development seems to have a nice budget and Intouch is consistently looking for ways to keep employers abreast and learning new things. They focus on innovation and try to actually invest on infrastructure that allows them to compete with others in the "innovation" space. They are focused on strategy which is mostly good but can be bad when creative is lacking.

    Cons

    No signs of an express purpose for why we come to work every day and do this. Implicit we are about helping people in healthcare but rarely do i get why Faruk or any of the leaders do this. I wish there were people of color represented in the Executive team, specifically Hispanic, South Asian or African-American. Each of the offices seem to have their own vibe. Not enough conversations around implicit biases and race issues especially Trump was elected, seems like despite it being so huge in our lives outside of work, we rarely are encouraged to discuss how it affects our work.

    Advice to Management

    Management should genuinely try and be mindful of how they champion their direct reports. Many juniors feel unheard and like just another cog. Perhaps more communication on the vision of the account and a rally toward a shared purpose rooted deeper than just selling drugs could help morale. Management should try and be transparent with specific steps needed to get promoted to Director. Continue to work and try and improve your managerial and leadership skills, attend workshops, try new techniques, overall just disrupt the status quo to trigger growth. While uncomfortable and scary at first, it will only lead to better qualities.


  4. Helpful (5)

    "NO STABILITY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior RM Strategist in Overland Park, KS
    Former Employee - Senior RM Strategist in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (Less than a year)

    Pros

    Almost nothing. It seems great for the first 90 days and then you see the real company.

    Cons

    If you lose a client they will let the entire team go.

    Advice to Management

    Stop promoting people who are extremely under qualified just because they are a "minority".


  5. Helpful (4)

    "Seriously behind in technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Overland Park, KS
    Former Employee - Web Developer in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (Less than a year)

    Pros

    From a developers point-of-view I cannot think of any "pros" to working here.

    Cons

    - Seriously behind in technology, still using an SVN based version of Team Server ( no Git )
    - Outdated operating systems. A purported tech company should not be forcing it's developers to use a 10+ years old OS (Windows 7)
    - Displays incredible inability to adapt to new technologies.
    - Is only now, in 2018, implementing a version numbering system
    - Completely disorganized system for updates of websites
    - Also don't leave personal tech lying around as other employees will steal it right off your desk

    Advice to Management

    This company displays all the hallmarks of a company that was more interested in expanding than growing. While they keep adding clients and offices in far-flung cities, they completely ignore updating or evaluating their current processes. Instead of thinking only of immediate expansion, it should take the time to stop and clarify and refine its internal workings.


  6. Helpful (11)

    "Declining Values/Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Semi competitive pay
    Free coffee/cold brew/soda/snacks
    An occasional happy hour
    A bright, amazing staff from team to team

    Cons

    Constant turnover, without resourcing plans or replacement.
    Vapid upper management, a favorites game in place with the hardest workers not being rewarded based on merit.
    Work long hours, often due to account teams not being able to handle or manage client expectations.
    Red tape and ambiguity surrounding promotions, again questionable if by merit or favoritism.
    Claims to have an open door policy, but punished for coming forward with issues.

    Advice to Management

    Quit the act that everything is okay. The culture has become toxic over the past year due to the single focus on profit. Your good employees are fed up and looking to leave at the first chance they get. Understand losing your best talent is expensive and culture is difficult to bring back from the dead.


  7. Helpful (2)

    "Director (over 15 years experience in Agencies)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Kansas City, MO
    Current Employee - Senior Director in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than a year)

    Pros

    Resourcing
    Learning and Development Team
    Process and Operations

    Cons

    Highly technical and specialized staffing needs finds it difficult to source talent for this team

    Advice to Management

    Continue to invest in employees by providing learning and development opportunities.

  8. "Amazing company, frustrating industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (More than a year)

    Pros

    Super solid company with great people and leadership, access to just about any industry tool you can justify having, and beer on tap.

    Cons

    Working in pharmaceuticals can be frustrating with all the regulatory restrictions

    Advice to Management

    Nothing, really.


  9. Helpful (3)

    "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PMO Project Manager in Overland Park, KS
    Former Employee - PMO Project Manager in Overland Park, KS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Intouch Solutions full-time (Less than a year)

    Pros

    Great pay and benefits. Work/life balance was a focus of management.

    Cons

    Lack of support for new hires.

    Advice to Management

    Create a system to hold managers accountable for providing timely feedback and to use the quarterly review process as it was designed.


  10. Helpful (6)

    "The people are great, but internal communication isn't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    -The employees outside of senior management are fantastic. Intouch is full of smart, hardworking people who care about the work that they do - you form great relationships (and friendships) here
    -Teamwork and accountability are core values
    -Solid benefits and pay
    -Strong digital foundation and focus on innovation
    -Independently owned
    -Great reputation among clients for going above and beyond

    Cons

    -If you don't "grow up" here and come in as a higher-level manager, it can be difficult to keep up
    -Work/life balance and satisfaction depends largely on your team and/or clients
    -Promotion and raise criteria changes constantly, and it's arbitrary. One day it's based on merit, and then the next you're required to spend a certain amount of time in your current position before you can even be considered
    -Lack of transparency/honesty from managers
    -Process changes often without warning or a comprehensive, well-thought out roll out
    -Systems/tools change often without warning or a comprehensive, well-thought out roll out
    -Slow talent acquisition leads to burnout of overloaded teams, and it's a vicious cycle
    -Strong talent is often overlooked and underappreciated

    Advice to Management

    -Recognize and nurture the talent that you have before it's gone
    -Promote from within, and promote based on talent rather than tenure or favoritism
    -Streamline process changes and internal communication
    -Revamp training
    -Find a better way to resource - your best people are burning out