Intouch Solutions Reviews | Glassdoor

Intouch Solutions Reviews

Updated May 21, 2018
130 reviews

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3.7
StarStarStarStarStar
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Intouch Solutions CEO and Founder Faruk Capan
Faruk Capan
88 Ratings

130 Employee Reviews

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Pros
  • "Good work/life balance and benefits" (in 22 reviews)

  • "Great culture fun work environment" (in 13 reviews)

Cons
  • "Much like any advertising agency it takes a while to find a work/life balance (but it definitely can be done)" (in 8 reviews)

  • "A lot of people that take advantage of others" (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time

    Pros

    Everyone is very talented, passionate and hard working. No egos!

    Cons

    None that I have experienced!

    Advice to Management

    Provide more company holidays!


  2. Helpful (1)

    "Great Place, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Art Director in Overland Park, KS
    Current Employee - Senior Art Director in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (Less than a year)

    Pros

    Everyone is very friendly and dedicated to career advancement.

    Cons

    Rapidly growing and struggling to hire fast enough to keep up!

  3. Helpful (1)

    "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time

    Pros

    Culture at the company in general

    Cons

    Pharma as an industry in general


  4. Helpful (1)

    "Fun culture, long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Intouch Solutions full-time (Less than a year)

    Pros

    Good company culture, modern office, decent perks, nice people

    Cons

    Hours were very long, the work was demanding yet unsatisfactory, the pharma industry brings little room for creativity


  5. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Overland Park, KS
    Current Employee - Account Manager in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 3 years)

    Pros

    Great Work/Life Balance. Team environment and collaboration across departments is very strong.

    Cons

    Poor promotion transparency between manager and employee.


  6. "Intouch Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 8 years)

    Pros

    Good work/life balance and benefits.

    Cons

    Communication between business partners about project expectations could improve


  7. Helpful (23)

    "Have you seen Titanic?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Overland Park, KS
    Former Employee - Analyst in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intouch Solutions full-time (More than 3 years)

    Pros

    No perks you cannot get at literally any other agency in town. There are very talented people there, so you will work with some of the best. Unfortunately they won’t stick around, or they will get laid off due to executive incompetence.

    Cons

    This company has become a laughing stock. They are constantly laying off so many good, quality employees but everyone is buried in work. Upper executive management is absolutely clueless and has no direction. You will be beat over the head with billing, while half the company is a Director or above doing absolutely nothing and taking credit for all the hard work of the people working nights and weekends. Intouch used to be awesome, but the culture that made it that way is long gone.

    Advice to Management

    Burn it down. This place is toxic, stop acting like you care and then laying off entire departments with ZERO plans for all the work that still has to be done. Stop taking in executive retreads from VML. Take a look at your director to line level employee ratio; too many people not contributing to work. Look at the executives running teams - there’s a reason none of your teams get along.

  8. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in Overland Park, KS
    Current Employee - Data Scientist in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 5 years)

    Pros

    Friendly and very interested in well being of staff

    Cons

    Ideas are difficult to share across multiple teams.


  9. Helpful (15)

    "Certain Departments Going Downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Intouch Solutions full-time (More than 3 years)

    Pros

    Lots of fun company events, good 401k match, good health insurance, free food, coffee, snacks.

    Cons

    Low pay for what they expect out of you, upper level employees trash talk lower level employees and each other, negative environment overall, lack of vision and goals in some departments.

    Advice to Management

    This leadership team needs an overhaul. I don't feel that director-level and above truly appreciated employees or understood the work/process that went into final outputs.


  10. Helpful (8)

    "Company is changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Overland Park, KS
    Current Employee - Director in Overland Park, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Intouch Solutions full-time (More than 5 years)

    Pros

    Good, sharp people that are focused on digital delivery of assets to assist with Pharma marketing and patient engagement.

    Cons

    Changes to culture have negatively impacted the company over the last couple of years. The rebel/rogue nature of the work we did has been commoditized, homogenized and run through the corporate wringer over the last 18 months. Politics used to be what people at other medium and large businesses had to worry about. That has now come here to roost.

    Advice to Management

    Dump many of the VML executives that have been brought in the last year and a half and get back to Faruk and the E Team setting direction and interfacing with the employees.


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