Intrado Customer Care Associate Reviews | Glassdoor

Intrado Customer Care Associate Reviews

Updated Jun 7, 2018

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Found 10 reviews

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Intrado CEO John Shlonsky
John Shlonsky
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  1. "West Corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Intrado part-time for more than 10 years

    Pros

    Working from home office Your own boss Save money on commute, meals and clothes Opportunity to use organization talents

    Cons

    It's a virtual world. Not for everyone. People who are able to work independently will thrive in this atmosphere. No supervision. Reading scripts verbatim required.

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    Intrado2014-08-23
  2. Helpful (3)

    "2+ year truth time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Intrado full-time for less than a year

    Pros

    Paid Time Off, Monthly Bonus, 2 Days added vacation, 8 Vacation Days, Full time Schedule, Set Schedule, Some what Flexible, 401 K, Okay Attendance Policy, Somewhat structure, (Some not All) amazing management team, able to wear jeans, etc.

    Cons

    Attendance Policy, No Feedback, Changes to Structures, HighSchool like enviorment, Bonus and Teir Structures, Managements way of handling some items, ridiculous policies, favoring employees over others, No raises, HR lied in interview, HR doesn't always know what their talking about, (some not all) unprofessional management, etc.

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    Intrado2018-06-08
  3. "Customer Care Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Appleton, WI

    I worked at Intrado full-time for less than a year

    Pros

    Good group of coworkers to work with.

    Cons

    Pay was low and there was no growth opportunities.

    Intrado2017-06-13

    Intrado Response

    June 19, 2017HR Director

    Thank you for sharing your thoughts on your experience working at West. We wish you much success in your future!

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  4. "Customer Care Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Care Associate in Huntsville, AL
    Approves of CEO

    I have been working at Intrado full-time for less than a year

    Pros

    Flexible schedule, they really worked with me to find a training class that met my schedule.

    Cons

    They require you to work weekends.

    Intrado2014-09-26
  5. Helpful (3)

    "Not very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Pensacola, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intrado full-time for more than a year

    Pros

    Set your own schedule ever week

    Cons

    Everything besides schedule. This company is very bad

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    Intrado2014-08-02
  6. Helpful (3)

    "Tedious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Intrado full-time for less than a year

    Pros

    The people are great. Helpful and fun. Great first time job or someone looking for part time work.

    Cons

    Everything is so rigid and new and different approaches to problems aren't rewarded or even wanted. often reprimanded for not following the scripts to a T. Management was very self centered, and numbers orientated not really worried about being the most helpful to the customer.

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    Intrado2014-07-05
  7. Helpful (1)

    "This is a review of Wests Bank of America short sale division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Spokane, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Intrado full-time for more than a year

    Pros

    Lax attendance policy - of course if it was any less lax they'd have no one working there because that's the only plus to the job

    Cons

    This company that does not value it's employees. For instance, on bulletin boards is posted what the company expects of you, nowhere to be found are employee help issues or employee relations options. If you need to go to the bathroom the time it takes you to go is subtracted from your scheduled break time. Incentives to be positive and do a good job are non-existent. in fact, what you get are threats of being fired if you make a mistake. Holidays are not paid, not one. Too much is expected for the pay received. Favoritism.

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    Intrado2013-01-12
  8. Helpful (11)

    "Slave ship decorated like a kindergarten classroom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Pensacola, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intrado full-time for less than a year

    Pros

    Easy to get hired, almost too easy, should have taken that as a warning.

    Cons

    1. Pay was peanuts, and paychecks were either distributed in a Russian -breadline style fashion at specific times on Friday, or on a plastic card that they deducted a fee on. 2. Benefits were worthless. 3. Training was asinine and smacked of grade school drawing and coloring with half-dried crayola markers. 4. Dress code was ridiculous and over-enforced for a bunch of slaves who were never seen by anyone anyway. 5. Security was overwraught for a call center containing a bunch of scripted drones. 6. No independent thought allowed, and don't expect to be treated like an intelligent adult, ever. So, turn your brain off. 7. Unless you want to get harped on for bathroom visits because being human means needing to pee every so often, wear adult diapers. 8. Way too many ridiculous rules that often contradict each other. You're not a person, you're a number. 9. Corny, overdone scripting that does not sound natural coming from anyone. 10. Dumb little sales "games" within groups for $5 Wally world gift cards, even if you qualify for it, if the walking blimp doesn't make it to your station to verify your sale, all you get is a shrug. 11. Horrible scheduling where they can demand you stay after the end of your shift no matter what you have going on after work, and they can fire you if you refuse because you have a life or a child or just want to go home to your new kitten for heaven's sake! 12. Having to endure unspeakable disrespect and verbal abuse from customers. 13. Having to sell add-ons that aren't worth the paper they're printed on, lest they write you up, which they will anyway. 14. On those lucky weeks when your sales rock, QA will conveniently forget to grade you, hence cheating you out of your bonuses since a good QA score is a mandatory part of the bonus structure. 15. Breaks and lunches so short you have to shovel your food into you so fast that you return to the phones with atrocious indigestion and gas. 16. Can't use your accrued vacation time when you need it, only when they say. 17. Environment was tacky, unprofessional, and decorated like a kindergarten classroom. 18. Computer system was slow and on the fritz almost daily, but we couldn't tell the customers that, even when they were stuck with us for the good part of an hour. 19. Team leads and supervisors are very negative, condescending, and of no help to you professionally. 20. Insanely high turnover and no support.

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    Intrado2012-07-18
  9. "A good place to work, if it's the right place for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Rocky Mount, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Intrado full-time for less than a year

    Pros

    I can really only speak for my experience with the local call center. And as far as that goes, the biggest pro is that it's fairly easy to get hired on here. With the high turnover, they're always looking for more people. The pay and benefits are actually quite good for a job that requires so very little initial experience, and they provide paid training in for whichever contractor you're hired to work for. The internal sales goals and attendence policies are usually pretty reasonable.

    Cons

    It's corporate call center work, so the job can pretty high-stress. People will normally only call in if they have a problem, so 90+% of the time, you're starting off on the wrong foot. The real focus of the job is to try and sell more services to these already dissatisfied customers, so expect resistance and the occasional insult. The contractors are in love with their scripting, so sticking to the canned text is stressed. The contractor's internal database systems are highly inefficient and rarely communitate with each other, so you will be requesting and entering a lot of the same data multiple times per call, which won't endear you to the customer.

    Intrado2012-06-07
  10. Helpful (2)

    "Not suitable for anyone over the age of 19...skip if you see the job posting."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Care Associate in
    Doesn't Recommend
    Disapproves of CEO

    I worked at Intrado

    Pros

    1. If you like to talk, this is a call center so you'll be doing alot of that. 2. Bonus parameters are very easy to reach(calls, payments, up to two latenesses per month) 3. Not at all labor-intensive 4. Better than being unemployed, I guess.

    Cons

    1. Management changes rules often without rhyme or reason 2. Bonus parameters are very easy(Why is this bad? If it's very simple then almost eveyone does it: My team had 15 ppl and every month 8-9 bonused which cut into monthly pool of bonus funds so everyone got less) 3. High turnover 4. Management is by and large incompetent and your cubicle neighbor usually knows more than they do. 5. No fault-attendance policy. 6. Favoritism to the degree that supervisors will take gossip as fact and discipline you for it.

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    Intrado2011-12-14
Found 10 reviews