Intralinks Reviews | Glassdoor

Intralinks Reviews

Updated May 12, 2017
45 reviews

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3.0
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Intralinks Director, President & CEO Ronald W. Hovsepian
Ronald W. Hovsepian
25 Ratings

45 Employee Reviews

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Pros
  • great work/life balance and interesting industry to be in (in 14 reviews)

  • Work-life balance is good; good benefits (in 10 reviews)

Cons
  • Work life balance is horrible/ get burnt out easily (in 7 reviews)

  • unclear company vision; senior management changed direction from time to time (in 8 reviews)

More Pros and Cons

  1. Helpful (3)

    "Hard work and their's a lot of backstabbing going on"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in New York, NY
    Former Employee - Technical Support Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intralinks full-time (More than 5 years)

    Pros

    - 50 cent vending machines (were a quarter a few years back)
    - you can work at home if you're a Technical Support Analyst (TSA)
    - Management is pretty cool and chill. Probably the reason why I stayed soo long.
    - Most co-workers become like family, very close knit.

    Cons

    - TSA's are not respected. WE do all the hard labor with fixing all the issues with the BUGGY Software.
    - Software is not up to date and is always crashing.
    - Customers are mostly professionals but they can get angry because the software is always breaking down.
    - Upper management (above managers) are weird and seem to have anxiety issues. Face your employees and let them know that you exist instead of hiding behind a cubicle.
    - Management loves when employees suck up and act fake.
    - You will not get anywhere unless you throw people under the bus and sabotage your co-workers.
    - Most co-workers are great to work with but the teams in Europe or other parts of the world are horrible. They are miserable and horrible to work with. They have more vacation days and shorter work days than us in the USA but they complain a whole lot more and cause problems for the US team.
    - A lot of Client Service Managers are lazy (some are rock stars) but the majority are hands off with their customers. They should be handling customer trainings and setting up new accounts but instead they throw it on other people. If you're in the NY office, you'll enjoy listening to them sit around and talk for hours about non-work issues without doing any work, and then pass it off to others to do so they go to happy hour.
    - Sales team is aggressive. Their attitudes can also be disgusting. They contact the support line and talk to you as if you owe them money (Not all but most I've dealt with).
    - Training team hold grudges against people, for no reason. Instead of being the face of a company that trains their employees and help, some members of the training team live to give others dirty looks and act stank and Ignore emails concerning the product. Be the face of a company and train people without the attitude and cockiness.
    - NY Office is over crowded (maybe not as much since people are getting fired).

    Advice to Management

    - You finally got rid of Product Management. They were not productive. Now take feedback from people who actually know the product, the customer support teams know the product inside and out and hear customer concerns first hand. Try listening to them a bit. You probably wouldn't have lost so much money if you asked for their opinion about product development before creating useless products which caused the company millions of loses.


  2. Helpful (1)

    "Intralinks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Intralinks full-time (More than 10 years)

    Pros

    Excellent work/life, good benefits - medical, dental and vision as well as company matched 401 K
    Flexibility in working hours

    Cons

    Not a clear vision, ELT lacks in communication, not a lot of room for growth

    Advice to Management

    Focus on on product instead of delivering poorly executed products with little planning.


  3. Helpful (3)

    "shifting priorities and management shake-ups"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in Waltham, MA
    Current Employee - Engineering in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Intralinks full-time (More than a year)

    Pros

    Exposed to cutting edge technology - research and development is a strong. Strong customer engagement and sales organization. Great benefits.

    Cons

    Waves of new leadership year over year followed by an acquisition. Little focus on creating clear career paths within.

    Advice to Management

    Management should focus on long standing areas of organizational dysfunction by creating team structures, and defining roles and responsibilities that are within ind contributors sphere of influence / control. Agile scrum teams are good.. but has allowed (especially dev) mgmt to shirk organizational design work that's critical to ensuring employees have key roles, a sense of ownership, and purpose.
    Create more consistent communication in both message (what the goals are) as well as the frequency.


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  5. Helpful (2)

    "Great Services Organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in New York, NY
    Former Employee - Technical Support in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Intralinks full-time (More than 3 years)

    Pros

    Work life balance, Fair pay, Reward and recognition programs.

    Cons

    Minimal executive leadership, especially in the NY office since the leadership team positions moved to the Massachusetts office location.

    Advice to Management

    Reach out and listen to the employees.


  6. "DealNexus Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in New York, NY
    Former Intern - Intern in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Intralinks as an intern (Less than a year)

    Pros

    - Thirsty Thursday events (with food and drinks)
    - Bagel Fridays and tons of other occasions to get food
    - Can make many connections by working with many clients
    - Flexibility in assignments, can take on own projects
    - Can work overtime
    - Program for interns is becoming more structured

    Cons

    - Homogenous people, lack of diversity, all hired from referrals hence all white men who still act like frat boys
    - People aren't always the most respectful, especially if the boss isn't there
    - No way to meet and learn from people with other departments unless you go out of your way to ask
    - CEO literally said "ask not what the company can do for you, ask what you can do for the company" seriously?


  7. Helpful (5)

    "In Transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sherborn, MA
    Former Employee - Anonymous Employee in Sherborn, MA
    Neutral Outlook
    Approves of CEO

    I worked at Intralinks full-time (More than 3 years)

    Pros

    Very strong credentials in financial services, and the core business is thriving in an active M&A market. Very smart domain expertise on that side of the business, which fosters customer loyalty.

    Management is attempting to broaden the customer base with a more general purpose product, and while this is an uphill struggle it does present some interesting challenges and opportunities.

    The CEO/CFO are a great team. The shift to managing margin over growth makes sense, but has consequences for employees.

    Cons

    Significant management changes have resulted in the usual problems of lack of consistency and focus. Management churn is a real issue. New management is a mixed bag.

    As others have noted, engineering hasn't delivered on new capabilities and functionality to keep pace with market demands, and this has completely eroded any competitive advantage Intralinks may once have enjoyed. Consequently, employee moral has sagged. Management expectations aren't yet aligned with market realities.

    Advice to Management

    Acknowledge that Intralinks' future is in the core financial markets it knows well. Focus there.


  8. Helpful (5)

    "Going downhill as an employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Intralinks full-time

    Pros

    Good benefits and family-work balance.

    Cons

    has gotten more political in the last couple of years. Management tends to menage by hoarding information and favoritism. Not a fun place anymore. No incentive to introduce new technologies unless the effort is driven by some select favorites.

    Advice to Management

    Open up more, strive towards meritocracy


  9. Helpful (10)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Intralinks full-time

    Pros

    Decent training, great office, work/life balance, open-door policy with execs
    Great if you are selling their financial products
    Walk on water if you sell (but this means you're in financial vertical)
    Very good marketing/branding team
    You'll always have someone to spot you in the gym

    Cons

    Classic example of the "old boys club"
    If you're not in the financial vertical you won't make $$$
    Not enough room in the office for everyone's ego
    Management can't even explain their commission plan
    By the end of training, the class (full of well educated people) still could not distinguish products

    Advice to Management

    Don't kid yourself, it's a file sync & share


  10. Helpful (3)

    "Not the best, but OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook

    I have been working at Intralinks full-time (More than 3 years)

    Pros

    Meh... Could be better, could be worse. Decent pay, generous time of work from home.

    Cons

    Title inflation, limited growth opportunities, always reacting to fires.


  11. Helpful (1)

    "Growing Company Always Improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY

    I have been working at Intralinks full-time (More than a year)

    Pros

    Established company with good resources and intelligent people.

    Cons

    At times lack of creativity and overly-serious work culture. Disorganization across lines of business

    Advice to Management

    Clearer organization of product lines and management as well as a stronger focus in growing company culture with efforts that have been started


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