Intuit Reviews in Reno, NV | Glassdoor

Intuit Reno Reviews

Updated December 12, 2016
12 reviews

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Reno, NV

3.0
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Intuit President & CEO Brad Smith
Brad Smith
8 Ratings

12 Employee Reviews

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Pros
  • Intuit take care of its employees very well by creating - Good work life balance environment (in 572 reviews)

  • Great benefits with a focus on living a healthier life (in 283 reviews)

Cons
More Pros and Cons

  1. "Service and Support Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV
    Neutral Outlook
    Approves of CEO

    Pros

    Consistently rated a top company to work for, I loved the benefits. If you love working in customer service this job may be a great fit.

    Cons

    call center environment can be hard on some people, customers in the High value department were very demanding and metrics had a very harsh curve.

    Advice to Management

    losing good people due to a very harsh metric and not enough follow up and follow through with new employees, to have successful retention.


  2. Helpful (1)

    "Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Trainer/Tier II Tech Support in Reno, NV
    Former Employee - Lead Trainer/Tier II Tech Support in Reno, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Intuit full-time (More than 8 years)

    Pros

    Great benefits for employees. competitive salaries for the area.

    Cons

    Management communication is at it's worst there. Their mentality is "Shoot the first prisoner and the rest will fall in line" A lot of high school like games played among the managers. Very sad

    Advice to Management

    I think it speaks for itself. Well I would hope


  3. "Payroll Service Specialist"

    Star Star Star Star Star
    Former Contractor - Anonymous Contractor in Reno, NV
    Former Contractor - Anonymous Contractor in Reno, NV

    I worked at Intuit as a contractor

    Pros

    They are a good place to work for. Management seems to give you a forum for better ideas on how to service the customer.

    Cons

    Not enough feedback from management on performance.


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  5. Helpful (3)

    "Watch Your Back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Reno, NV
    Former Employee - Customer Service Specialist in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intuit full-time (More than 10 years)

    Pros

    Great benefits. Fun co-workers. Decent pay if you perform well.

    Cons

    Management does not instill trust or honesty in their employees. They have proven they will stab anyone in the back to cover their own deficiencies. Too much middle management. If you do a good job in your position, they will stifle your internal growth opportunities.

    Advice to Management

    Allow your employees to honestly rate you and then try to improve upon that.


  6. Helpful (1)

    "Too much change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in Reno, NV
    Current Employee - Senior Program Manager in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Dynamic CEO and really talented and smart people. Great benefits and philanthropy program.

    Cons

    Too much change, annual lay-offs, management doesn't understand what it takes to support products and make unreasonable demands and take resources away so you have a lot to do with not enough help. Over-worked employees who put up with it all and don't say anything for fear of losing their job.

    Advice to Management

    Listen to your employees and work smarter


  7. Helpful (2)

    "Used to be 5 Star"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Manager in Reno, NV
    Current Employee - Call Center Manager in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Intuit (More than 8 years)

    Pros

    Good benefits, some people get flexible schedules/telecommuting.

    Cons

    Customer advocates and software engineers work opposite hours, causing a huge delay in fixing bugs. Call center agents are hired for customer service skills with no attention paid to whether they have any computer/software/accounting experience, causing a large learning curve that is only successfully taught about half of the time. This hiring practice causes customers to not get the true answer quickly, often requiring multiple calls to support. Many managers do not accept any ideas other than their own and label those who disagree as "trouble." Annual reorganizations that always include lay offs make this a workplace full of fear of the future.

    Advice to Management

    Pay more attention to the few people who have the guts to speak up about how your sites are actually being run. The fear of yearly layoffs hurts productivity.


  8. "IFSP customer service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Intuit full-time (More than a year)

    Pros

    great work environment. reasonable hours. decent pay.

    Cons

    not great advancement options. unreasonably small raises.

    Advice to Management

    value your employees more


  9. Helpful (1)

    "Customer Service Representative (IFSP- Reno)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intuit full-time (Less than a year)

    Pros

    Great company to work for; good values, great opportunity for growth, pays really well, offers performance-based incentives, fun people to work with

    Cons

    People who have been there a long time are not as experienced as you might think. Several managers didn't know as much about business operations as they should have for the types of roles they were in, or as much about leading teams as they should have. Customer service reps are taught by management and trainers to "fear" anything really technical. Not good for a tech company, even if it's at the Reno location. Lots of ambiguity at times. Not very efficient at times. The way some of the metrics are measured are a bit questionable, and can sometimes be unfair when it comes to performance bonus. Really talented, bright individuals who want the best for the company, and who are willing to innovate and make things better often are met with road blocks, and ultimately end up leaving or are let go (I saw this happen quite a few times). Kinda sad. As a result, growth and innovation is stunted, and things that should have been addressed years ago are still an issue now. Reno locations says they're trying to steer away from traditional call-center metrics, however your job in the end still depends on them-regardless of what they say.

    Advice to Management

    It should be a requirement that managers and management trainees learn business 101, and QUICKBOOKS! Managers need to approach technical stuff as not that big of a deal and recruit SMARTER more TECHNICAL people instead of teaching in-experienced non-technical people to be afraid of troubleshooting technical issues.


  10. Helpful (1)

    "Good Company, still a corporation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Full Service Payroll Customer Service Support Agent in Reno, NV
    Current Contractor - Full Service Payroll Customer Service Support Agent in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intuit as a contractor (Less than a year)

    Pros

    Very good benefits. Good teamwork and camaraderie.

    Cons

    They try to make you feel they care, but you are still a number. You have to play the game.

    Advice to Management

    Try to be fare. You might be letting go very professional people.


  11. Helpful (2)

    "Lots of good times, but a lot of politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Recommends
    Approves of CEO

    Pros

    Good benefits, interesting work, depending on where you work some opportunity to share ideas for improvement.

    Cons

    Management changes directions often which doesn't allow new ideas to stick. Lots of politics, the minute somebody in upper management targets you (with or without reason) watch out.

    Advice to Management

    Ask for input from the people on the front lines- they have great ideas and know what the customers want and need.



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