Intuit Reviews | Glassdoor

Intuit Reviews

Updated March 16, 2017
268 reviews

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Intuit President & CEO Brad Smith
Brad Smith
104 Ratings

268 Employee Reviews

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Pros
  • Intuit take care of its employees very well by creating - Good work life balance environment (in 572 reviews)

  • Great benefits with a focus on living a healthier life (in 283 reviews)

Cons
More Pros and Cons

  1. "Intuit is an excellent company and a great place to work, so long as you're not in IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Manager in San Diego, CA
    Former Employee - Group Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Intuit (More than 10 years)

    Pros

    Benefits, Compensation, and campus lifestyle

    Cons

    Bureaucratic, Cut Throat, No Work/Life Balance

    Advice to Management

    Focus on making IT a great place to work. You've got it made if you're a developer at Intuit, but it's clear you no longer want an IT department. The employees come to work afraid to loose their jobs every day.


  2. "Management by Consensus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Product Manager in Mountain View, CA
    Former Employee - Principal Product Manager in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Intuit full-time (More than a year)

    Pros

    * Amazing amount of data pertaining to finances, tax and small business
    * Quickbooks portion of Intuit is definitely working to try to benefit, make easier the life of Small Business Owners.
    * Customer focused especially on the Quickbooks side. There is a great deal of empathy for what the Small Business Owners have to do on the financial side and the lack of tools and processes to help them.
    * Forward thinking executive management and I emphasize the word executive management.

    Cons

    * Stale technology especially on the central IT and TurboTax side of the house. Despite or maybe in spite of having tech and business people that have been with the company for years there is a definite passive aggressive resistance to change.
    * Death by consensus. Very much focused on reaching consensus from too many actors to do anything. This equals movement forward/change at a very, very slow rate.
    * At face value encourages innovation and entrepreneurship. This is definitely hit or miss depending on where you are in the company. In some areas the innovation days are the first thing to be torpedoed when there's a lot of work to get done and when isn't there.
    * Very passive aggressive culture as mentioned above. Prevalent in business and tech parts of the organization. Hard to read what the objectives really are at a middle management level. This leads to the death by consensus item mentioned above.

    Advice to Management

    * Streamline management, especially middle management
    * Try to curtail management by consensus. Not every actor in the org needs to approve before change happens
    * Upgrade tech. Goal of Brad's but progressing too slowly


  3. Helpful (1)

    "Top tier tech company wannabe, but fails in many ways"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Intuit full-time

    Pros

    -Work life balance in the off season
    -Chill vibe
    -Entrusts even younger engineers with work that can wreck the product so you can make a big impact right away

    Cons

    -Copies what other big companies do without thinking whether it is actually suitable for the team, the only explanation given is "[big company] does it and we want to be a big company"
    -Lack of engineering expertise in general but front end in particular, they do not access talent accurately so even as a fresh grad it's difficult to find someone more skilled than you to learn from
    -Claims to be like a start up but a ton of bureaucracy keeps you moving at a snail's pace, intense culture of fear of messing up to the point of needing a week to get a simple bugfix out the door
    -Zero effort given to cultivate employees' technical expertise, all management cares about is delivering business objectives

    Advice to Management

    For all the talk of wanting to be among the top echelon of tech companies, until you actually invest in tech and cultivate technical expertise in your employees, all you ever will be is a product company. You want to retain young talent but if you're not offering them career growth, their only option is to leave.


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  5. Helpful (1)

    "It's vital to know someone to get hired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Setup Specialist in Reno, NV
    Former Employee - Payroll Setup Specialist in Reno, NV
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Intuit full-time (More than 3 years)

    Pros

    Annual merit raise, stock shares. Benefits are great! You will learn something new everyday. Once you are hired it is hard to get fired so even the worst customer service reps will have a job. The company will continue to function so there will always be work.

    Cons

    They will hire everyone's family/friend with a pulse, whether that person has payroll experience or not. You will change managers every year...at least. I had 7 different managers in 4 years. But that may be a good thing too. No opportunity to grow in the Reno area. However, you will be given false hope of promotion or a change in department, but your current manager will not let you leave. *Oh, and MANDATORY OVERTIME from our new managers (that came from a bank call center that is currently being looked into for unfair practices).

    Advice to Management

    Perhaps you should believe your employees when they tell you something is going on that is not quite right. Upper management...do not just stick your nose in the air and speak only to certain people in the center. Actually walk the aisles and speak to EVERYONE.

    Intuit Response

    Feb 16, 2017 – Talent Marketing

    Thank you for taking the time to give us your feedback as it is invaluable to our improvement. We are committed to creating a transparent and supportive environment for all of our employees, so we’re ... More


  6. Helpful (1)

    "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Mountain View, CA
    Current Employee - Marketing Manager in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Intuit full-time (More than a year)

    Pros

    people are nice, and most of them genuinely care about the company's mission "Helping small business succeed"

    Cons

    Constant re-orgs drain people and destroy the morale. Plus, it's hard to get anything done when things get constantly reshuffled.


  7. Helpful (1)

    "Seasonal Tax Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tax Support
    Former Employee - Seasonal Tax Support
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intuit part-time (More than 3 years)

    Pros

    Good bonus and contests, first line management excellent.

    Cons

    First line management has too many direct reports. Result inadequate training and support of hourly staff. I had earned full bonus first two years, left this year due to lack of proper training, Wrote email unable to perform due to poor tech training this year, not one person even responded, Human Resources sent usual end of season letter

    Advice to Management

    Increased hourly staff levels require corresponding increase of first line management.


  8. Helpful (1)

    "Plano Intuit is not the same as Intuit California"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Plano, TX
    Current Employee - Software Engineer in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Intuit full-time (More than 3 years)

    Pros

    Good pay, benefits, good work life balance

    Cons

    Do not be fooled Intuit Plano is nowhere near being as nice as the rest of Intuit. On the surface it looks similar but truthfully most of it is a facade. Most of management has know clue what their people are doing and do not respect them. They are more worried about sucking up to their own management and making themselves look good versus truly respecting the people underneath them. They have been stumbling in the dark for the 4 years that I have been here. A lot of people have had 3+ managers in two years, Instead of moving work to well-honed teams, they create different teams every few months causing a constant churn. True product management and requirements gathers is almost nill. The development teams have to put on the hats and do not most of it in the name of Scrum (scrumbug). If you feel appreciation through your pay then maybe this is the place for you. If you care to really grow, be respected for what you do, instead of being treated as easily replaceable. This is the place for you. Sort of like working for a MOM POP place masquerading and a well-honed enterprise level company like the rest of Intuit.

    Advice to Management

    Too many cultural cliques in management, good ole boy operations, managers do not know how to grow their people or keep track of who really does what. Fix this. If you have managers constantly reforming teams just as soon as they finally get used to each other, what does that tell you? Do you really think that is the right approach?


  9. Helpful (9)

    "Big Talk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intuit full-time (More than 3 years)

    Pros

    Salary on the high side
    Excellent benefits and perks
    Good work/life balance
    Flexibility to work remotely on some teams
    Great access to users for research and testing

    Cons

    * Lots and lots of talk about innovation. Little actual product innovation encouraged or completed.
    * Endless management shuffling and annual "surprise" layoffs.
    * Each new manager feels the need to "put their stamp" on orgs, leading to priorities that shift on a quarterly basis, which then leads to projects being abandoned and tons of make-work.
    * Emphasis on flash over substance--expect to revise "first time use" experiences over and over again while ignoring the way customers actually use the product or improvements to user experience deeper in product.
    * Expect to spend more than 50% of your day in meetings, even as an individual contributor.
    * Trend-follower rather than trend-setter. You'll find managers chasing the vision statements and context-free metrics of the most recent successful Internet company, without any thoughtful analysis about whether the model could work for Intuit products.
    * Tools and processes are a huge snarled mess that no one's brave enough to untangle.

    Advice to Management

    * Can the 50-cent MBA-school language and start speaking to employees in down-to-earth English terms. You've passed the point of sounding upbeat and have started sounding dishonest.
    * Stop forcing individual contributors to spend 4-6 hours per day in meetings talking about work and let them actually *do* some work.
    * Stop managing up and start managing down. It's not actually the responsibility of individual contributors to manage their managers, and it interferes with their ability to do their core jobs. Also, it's totally demoralizing.
    * Trust your individual contributors to be able to do their jobs without constant interference. Design and development by committee (and by managers who may or may not have any practical experience in the fields they're interfering in) is antithetical to innovation.


  10. Helpful (1)

    "not a mind reader"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Intuit as a contractor

    Pros

    lots to do all the time

    Cons

    poor to almost no onboarding
    manager is stretched too thin to properly groom staff


  11. Helpful (2)

    "No work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    health benefits are okay and 401k is better than a lot of companies. Can't think of anything else. Their foods taste okay but are still somewhat expensive

    Cons

    -Work life balance depends on manager. Some teams are slow, others are micromanaged and overworked
    -It feels 90 percent of engineers are indians, very little diversity



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