Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated August 21, 2017
816 reviews

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3.1
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Iron Mountain Inc President & CEO William Meaney
William Meaney
250 Ratings

816 Employee Reviews

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Pros
  • Work-Life balance, flexibility to work from home, good culture (in 62 reviews)

  • Work from home option is available (in 29 reviews)

Cons
  • Not enough minority in upper management (in 36 reviews)

  • Overseas customer service is bad (in 22 reviews)

More Pros and Cons

  1. "Iron mountain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Dallas, TX
    Current Employee - Financial Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Stable company with many great benefits

    Cons

    Industry is saturated and offer little growth in terms of revenue y/y.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA II in Royersford, PA
    Current Employee - CSA II in Royersford, PA
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Great Bennies, good pay, understanding management, diversity is a plus

    Cons

    Haven't any problems with IM at all.

    Advice to Management

    Keep looking after your people. Great work

  3. Helpful (1)

    "Mixed Emotions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Royersford, PA
    Current Employee - Senior Accountant in Royersford, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Love my co-workers, working from home most of the month, compensation and benefits.

    Cons

    Sad to say the Upper Management made the decision to outsource accounting and many other departments to cut operating expenses but this does not show great care for employees-many have been given many years-rare in this day and age.

    Advice to Management

    Good Luck


  4. "Product Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Solid products, well known in the industry, longevity

    Cons

    None that I can think of except commuting to Boston every day is a major physical and mental drain


  5. "Account Closure"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Royersford, PA
    Current Employee - Customer Service in Royersford, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Pros

    Quarterly bonus, paid vacation, personal, and sick days, great way to get your foot in the door.

    Cons

    Servers can be very slow at times and you really need to keep up with your tasks, respond to your email within 24 hours, and avoiding escalations can be tough from the workload


  6. "Great on the outside, sub par on the inside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time

    Pros

    Huge global company, remote working, some teams are better than others, tuition reimbursement plan for $5K/ year.

    Cons

    Changes brand and vision every few years, most employees are stuck in their ways, takes 12 months and a sacrifice to the gods to get something fixed/changed.

    Advice to Management

    Don't tell people you want to be innovative and hear their ideas when in reality you don't. Also focus more on bettering the customer experience rather than putting a chunk of change in your own pocket.


  7. "Formerly Recall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time

    Pros

    Great Location, Decent Benefits, Qualified Management

    Cons

    Much has changed since the Iron Mountain acquisition of Recall which takes a bit of getting used to.

  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great pay and benefits as well get to meet some nice people

    Cons

    Too many favoritism; have too work on holidays


  9. "Data Entry Specialist/Other Stuff"

    StarStarStarStarStar
    Current Employee - Data Entry Specialist/Other in Louisville, KY
    Current Employee - Data Entry Specialist/Other in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Pros

    I am sorry for those of you who work at IM's that are not as great as mine, but we are consistently in the top 10 of metrics, our management and people are wonderful, and my job changes on a daily basis, so it is never rote. We are a very cohesive team. I adore working here, and (hopefully) will be for a very, very long time. I am very proud to be a Mountaineer!

    Cons

    Dusty, old buildings. Probably have gone through 1,000,000 sheets of Kleenex by now...

    Advice to Management

    Upgrade the elevators in all buildings--we probably spend more on fixing them than it would cost to replace them. And re-code DCS so when you check your work you can full-screen and hide empty fields


  10. Helpful (1)

    "Low pay causing revolving door of new employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transportation Coordinator
    Current Employee - Transportation Coordinator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Great coworkers and local team. Safety is a focus, they work hard to maintain a safe fleet. Company provides discounted stock options and matches up to 50% of your 401k contributions.

    Cons

    They try to "match" pay with other transportation companies. However, Iron mountain places many more requirements on their drivers. We work as many or more hours as a UPS driver but are paid less and are held to a higher standard. They are starting CDL drivers at $16/hr. and when they get their yearly review, maybe a .25 - .30 raise.

    Advice to Management

    You need to take a serious look at your transportation pay range. You say there is a shortage of drivers across America which is why you can't fill open positions. The law of supply and demand would suggest that you increase wages to attract the drivers who are looking for work. Why would anyone put up with the endless rules and get paid less than they would working somewhere else?


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