Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated February 21, 2017
740 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Iron Mountain Inc President & CEO William Meaney
William Meaney
212 Ratings

740 Employee Reviews

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Pros
  • Great learning potential and amazing work life balance (in 54 reviews)

  • Professional company with good benefits (in 53 reviews)

Cons
  • Not good personnel matches on key upper management positions can prevent one from achieving their fullest potential (in 30 reviews)

  • Overseas customer service is bad (in 21 reviews)

More Pros and Cons

  1. "Record Center Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Record Center Specialist in North Billerica, MA
    Former Employee - Record Center Specialist in North Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Pros

    Great job lots of cross training.

    Cons

    Laid off work due to the cloud

    Advice to Management

    Most were good at what they did


  2. Helpful (1)

    "Constant layoffs, very little talent remains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Boston, MA
    Former Employee - Senior Systems Engineer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (More than 8 years)

    Pros

    Great experience, and for the time being, a good resume booster. They used to be such a great company to work for.

    Cons

    I was at IM for 8 years working in IT. My first two years were great. I thought I'd never leave! But year three started the constant layoff cycle, year after year, and in some cases two or three times a year. What was once a leader and innovator in the tech industry is now just a gutted shell, only concerned with filling investor pockets. They have since canned the entire in-house IT staff in favor of outsourcing all IT operations to a third-party. They got rid of the bright and talented folks that were responsible for IM's success in the first place, but none of that mattered. Someone in upper management with a spreadsheet decided the best way to save money was to abolish IT, so it was written and it was done.

    Advice to Management

    You've done so much self-inflicted damage in the interest of profit that it seems it's only a matter of time before your business model will start to crumble under its own weight. You used to take care of your talent, but at some point, that changed to taking care of the investors, no matter the cost. But hey, that's what golden parachutes are for, right?


  3. "IMDC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time

    Pros

    Boyers location is nice and well maintained

    Cons

    IMDC. Beware mgmt and its communications path with you and their peers.


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  5. "Fine company to work with"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible, good pay, cool working enviornment

    Cons

    Biased management, no new learning


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time

    Pros

    Good development of career - you will work with very bright people

    Cons

    Constantly shifting the business priorities


  7. "Great Company To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great management support and personal development. My managers give me the support and guidance needed to do a good job and improve my skills.

    Cons

    Being a large company we can move a little slow sometimes, but this has been improving. In order to function at the scale we do it's necessary to have a lot of structure and procedures. These are great for keeping everything running though it takes some getting used to. Considering that we're dealing with the worlds most important records and artifacts, all that oversight makes sense.

    Advice to Management

    Keep driving the innovation channel - i'm excited to see where we go next, how we expand across the world, and the constant improvement in our services.


  8. "Great, changing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    I've worked with Iron Mountain for 10+ years. As the industry has changed, so has the company. After becoming a REIT and acquiring Recall, our growth strategy in both developed and emerging business is strong. Leadership values talent and invests in development. Many efforts underway to strengthen the culture and value innovation and inclusion.

    Cons

    As with any large, global organization, change is a constant. If you aren't flexible and resilient, Iron Mountain likely isn't the environment for you. Company needs an internal social media platform to better collaborate with colleagues around the world.

    Advice to Management

    Continue to listen to your employees and involve them in decision making and problem solving. Continue to recognize the value of inclusion and diversity and corporate social responsibility.


  9. "Marketing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Atlanta, GA
    Current Employee - Marketing Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    Fun, Flexible and Learning Environment

    Cons

    Being part of a large corporate environment has it's communication challenges. Iron Mountain does a pretty decent job keeping us looped in.

    Advice to Management

    Stay in front of your employees!


  10. "Good and getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 8 years)

    Pros

    Lots of new and exciting things in process. Hopefully mgt. will keep investing in new things as paper storage is going away slowly but surely.
    New sales mgt. that came over from Recall acquisition seems good. Never really had strong sales mgt. at Iron mountain so time will tell but lots of excitement and optimism so far. You can make really good $ here once you figure out the confusing commission plan and tracking process.
    Many really nice and smart people. They care about you.
    Good benefits. Starting to get more progressive.
    Teamwork is good.
    Lots of things to offer customers.
    Competition is weak

    Cons

    Too slow. Lots and lots of conference calls and meetings that waste your time. People that don't perform are able to hide too easily. That frustrates the people who really work their tales off and care about IRM. Still has a lot of good ole boy network in place.
    Last 4 or 5 Sales Vice Presidents only last about 1 or 2 years each. Something is wrong there.
    Always seem to be cutting, reorganizing, and laying people off. Need stability. Get a good plan and stick with it.

    Advice to Management

    Get systems that give you good, accurate information EASILY. IT is terrible. Way too hard to figure out tracking of the numbers and commission payments. Need to fix this as the really good people won't put up with it for long. Need better recognition and rewards program. The Chairmans club isn't run well. No idea who's going or how and numbers aren't accurate anyway so it has actually become counter productive instead of motivating.


  11. "ROI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time

    Pros

    Great benefits such as medical and dental

    Cons

    Almost impossible to move up



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