Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated April 24, 2019
1,039 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Iron Mountain Inc President & CEO William Meaney
William Meaney
360 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Overall company culture is great and the work/life balance is perfect" (in 77 reviews)

  • "flexibility (work from home option), market comparable salary, almost guaranteed bonus" (in 38 reviews)

Cons
  • "Constant lifting, lots of dust, poor upper management communication" (in 41 reviews)

  • "There customer service is problematic at times" (in 28 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you are driven this is the place for you

    Cons

    No cons at all, great and fair workplace

    Advice to Management

    Keep up the great work


  2. "Company as a whole is great but the people make the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shred Driver in Greensboro, NC
    Current Employee - Shred Driver in Greensboro, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    Excellent work schedule and benefits and quarterly bonuses

    Cons

    No part time schedules unless you're on a project

    Advice to Management

    None

  3. Helpful (1)

    "A pretty great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Collegeville, PA
    Former Employee - Customer Service Representative II in Collegeville, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Get to help many different companies, hard work but pays well

    Cons

    Too much micro-managing among middle managers


  4. "Better than nothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FT Courier in Sterling, VA
    Current Employee - FT Courier in Sterling, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Pros

    Easy driving job, slow, low productivity standards

    Cons

    Low pay / boring / some days you are a mover and others you are a courier


  5. "8 out of 10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Writer in Irvine, CA
    Former Employee - Senior Technical Writer in Irvine, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than a year)

    Pros

    Work to life balance was good. Management had no issue letting me work from home. People were easy to get along with.

    Cons

    IM over extending itself with the acquisition of Recall lead to a lot of layoffs, including mine. Bonus part was they gave us all a really decent severance package. I was fortunate enough to only be out of work for 3 weeks.

    Advice to Management

    Don't over extend the company again without having a better safety net in place.


  6. "Solid Company Lacking Direction"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Good location, friendly people, decent technology

    Cons

    Lack of management direction.

    Iron Mountain Inc Response

    Apr 2, 2019 – Corporate Communications Manager

    Thank you for providing us with this information. We’re especially proud of the people who make Iron Mountain what it is, and it’s great to hear you found your colleagues to be friendly and... More


  7. "Process Driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Stable employment, flexibility with work location and remote working.

    Cons

    Overly process driven. Corporate policy driving field action.

    Advice to Management

    Listen to your people. Service the customer, not the process.

    Iron Mountain Inc Response

    Mar 20, 2019 – Corporate Communications Manager

    Thank you for providing your honest feedback about your time at Iron Mountain so far. We’re happy to see you’ve found it to be a stable environment with flexible work scheduling. Ensuring a healthy... More

  8. "BDA Inbound physical review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BDA Inbound in Royersford, PA
    Current Employee - BDA Inbound in Royersford, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Dynamic work environment, kind people work here, great personnel.

    Cons

    Not evolving, same overall approach as a division as 2013.

    Advice to Management

    Start looking at the future, and other companies to start to grow and make the environment easier to sell in.

    Iron Mountain Inc Response

    Mar 20, 2019 – Corporate Communications Manager

    Thanks for taking the time to let us know about your experience, as well as for more than 5 years of service to Iron Mountain. Iron Mountain is defined by its employees, so it’s terrific to see... More


  9. "Stable 9-5 job"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Iron Mountain Inc full-time (Less than a year)

    Pros

    Nice office and a decent cafeteria

    Cons

    Not a very fast paced environment, not much drive or reward to get work done.

    Iron Mountain Inc Response

    Mar 20, 2019 – Corporate Communications Manager

    Thanks for sharing your experience at Iron Mountain. We’re happy you enjoyed the space you worked in. We take steps to create offices, warehouses, and facilities that are not only safe, but also... More


  10. "Disorganized and unprofessional environment - look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Some good people, but they don't stay too long

    Cons

    This company is always going thru re-org. That means lots of good people get laid off, and lots of lousy people stay on. It also means you'll get a new manager at least 1x a year. It's exhausting and tedious. Way too many cooks in the kitchen, making it impossible to get anything done. Additionally, there is no allegiance to the employee. You are just a number. There is NO culture to speak of. There isn't even a real HR team ... it's all outsourced.