Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated July 16, 2017
163 reviews

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2.0
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Iron Mountain Inc President & CEO William Meaney
William Meaney
55 Ratings

163 Employee Reviews

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Pros
  • Work-Life balance, flexibility to work from home, good culture (in 62 reviews)

  • Work from home option is available (in 29 reviews)

Cons
  • Not enough minority in upper management (in 35 reviews)

  • Overseas customer service is bad (in 22 reviews)

More Pros and Cons

  1. "Romance in workplace ruins and elements of racism."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Warehouse Associate in Jessup, MD
    Former Contractor - Warehouse Associate in Jessup, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Iron Mountain Inc as a contractor (More than a year)

    Pros

    Great job opportunity over all.

    Cons

    Supervisors all dating one another which causes Friction in employee relations.

    Advice to Management

    Do better. Equal opportunity for careers and advancement.


  2. Helpful (6)

    "Do not recommend Iron Mountain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Collegeville, PA
    Former Employee - Anonymous Employee in Collegeville, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time

    Pros

    Great teammates; really good work; when CEO hired, looked promising. Good pay.

    Cons

    Churns people in and out constantly. Unfortunately, CEO cares about shareholders, not employees. Layoffs often. Work you to death.

    Advice to Management

    Look deeper than the big picture. Underneath, the favorites always win, company is not well run, no commitment to employees.

  3. Helpful (2)

    "Never experience working for a company like this."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    off on the weekends.

    Cons

    No growth within the company. Not enough people to cover lunch break. So basically no lunch breaks. Production standards are too high. Manager doesn't understand the issues offsite.


  4. "data entry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Data Entry Specialist in Kingston, NY
    Former Contractor - Data Entry Specialist in Kingston, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc as a contractor (Less than a year)

    Pros

    It was great, my supervisors were saying i was doing well, the pay was good, i was able to keep a great pace from what they told me, I got along with my coworkers, I could listen to music as I worked.

    Cons

    Then after a few weeks, despite all that, they unexpectedly cancelled the contract, leaving me high and dry.

    Advice to Management

    What the Hell???


  5. Helpful (6)

    "Changing comp plans and CEO banks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (More than a year)

    Pros

    Work/life balance, quarterly awards, coworkers, cafeteria, some management, good training program, get to work with customers, meet good co-workers. Not much else to say.

    Cons

    Sales jobs see constant metrics changes, constant comp plan changes, not open to concerns-bring one up you are labeled as "negative." Very hush hush secretive higher admin decisions, poor communication in changes, sales do their own commissions- have to fight and argue and submit upsell reports just to get paid. Metrics change to make bonus pay out nearly impossible or worth fighting for, bureaucratic, political, dog eat dog environment

    Advice to Management

    Stop giving employees the run around when it comes to decisions that impact them, stop saying concerns are negativity, and put more value on customers than on sell sell sell.


  6. Helpful (6)

    "Short term gains, long term failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Boston, MA
    Current Employee - Accountant in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc (Less than a year)

    Pros

    Location, office, size, T Pass

    Cons

    Turnover, morale, poor systems, CEO makes OH reduction promises he can't keep without sacrificing quality, and didn't reduce any of his $6+ million of compensation (all going directly to OH), in the effort.


  7. "Fulfillment Specialist/ Print Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Print Production Specialist- Lead in Austell, GA
    Former Employee - Print Production Specialist- Lead in Austell, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Pros

    I worked here for 7 years. The work was simple and the hours of operation were good. Typical 9-5 with some occasional overtime with weekends and holidays off.

    Cons

    Management and employees were unprofessional. There was always some type of drama. Management showed a lot of favoritism and did not promote within the company enough. It was extremely hot during the summer in the warehouse and extremely cold in the winter. Pay was not good and the annual raises were horrible. Bounses became non existent.

    Advice to Management

    Join the union.

  8. Helpful (1)

    "Not for seasoned salespeople"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Associate in Royersford, PA
    Current Employee - Business Development Associate in Royersford, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Pros

    good benefits, somewhat flexible hours

    Cons

    negative environment, mediocre pay/comp plan, poor processes, terrible customer service, poor training, micromanaged.

    Advice to Management

    You can't expect your salespeople to improve and achieve the extremely high standards you set forth while still providing poor training, little support, and subpar marketing efforts. Also, seasoned salespeople should be treated as such. Making us clock in and out instead of being salaried and not allowing us to check email remotely are just a couple of ways that make this position feel like just an entry-level job and not a career sales position.


  9. "Good for a temporary modest paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver/Filing in Jacksonville, FL
    Former Employee - Delivery Driver/Filing in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than a year)

    Pros

    Personable coworkers and a team atmosphere.

    Cons

    Bottom of the barrel pay; little or no room for advancement for drivers and floor personnel; strange and often sparsely enforced company policies.

    Advice to Management

    You get what you pay for.


  10. "Okay pay over worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Courier in Las Vegas, NV
    Former Employee - Courier in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (More than a year)

    Pros

    They allow you to use the company vehicle to take CDL driving test

    Cons

    They over work you on a daily basis. You call for help if they don't have it you're on your own. But they expect you to call in to see if anyone else needs help before you can go home. Every day if you are new your load will be the hardest as a courier. If you complain about your work load they will give you more work.

    Advice to Management

    You should start your drivers at $18 an hour if you want to over work people. Offer help to your workers and hire competent management. The Las Vegas Managament team needs to be retrained point blank period.
    If you see you have a heavy work load don't put it all on one person. Stop showing favoritism and act as a team. Don't expect someone to help you and you don't help them.


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