Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated April 20, 2017
245 reviews

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3.0
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Iron Mountain Inc President & CEO William Meaney
William Meaney
58 Ratings

245 Employee Reviews

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Pros
  • Great learning potential and amazing work life balance (in 57 reviews)

  • Work from home option is available (in 27 reviews)

Cons
  • Not enough minority in upper management (in 33 reviews)

  • Overseas customer service is bad (in 22 reviews)

More Pros and Cons

  1. "Data Entry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Addison, IL
    Former Contractor - Anonymous Contractor in Addison, IL
    Recommends
    Positive Outlook

    I worked at Iron Mountain Inc as a contractor

    Pros

    Easy and gratifying work. I'm able to put my headphones on and type all day as well as get an arm workout from lifting boxes

    Cons

    A couple of the permanent employees seem to really dislike the temps and possibly their job. They make you not like working there


  2. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of opportunity, supportive management, ability to make a good living. 401K health care and other benefits are solid.

    Cons

    Competing metrics from one group to the next. Not always interested in what's best for the customer if it interferes with specific metrics the managers are graded by. In other words the company can seem inflexible at times.

    Advice to Management

    Be willing to view each customer as an individual with specific needs and trying to fit everything into the same box.


  3. "Great colleagues to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Warehouse Associate in Niles, IL
    Former Contractor - Warehouse Associate in Niles, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Iron Mountain Inc as a contractor (Less than a year)

    Pros

    The employees were a great team to work with

    Cons

    The equipment weren't that good

    Advice to Management

    Provide better equipment for your staff


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Paralegals making clerk pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than a year)

    Pros

    Benefits, lots of options for healthcare

    Cons

    Pay, people placed in positions they have no experience doing, moral

    Advice to Management

    Be honest and fair


  6. "Underpay staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Marketing Graphic Designer in Boston, MA
    Former Employee - Associate Marketing Graphic Designer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Flexibility to work from home and flexible work hours were a plus. Travel opportunities and a lot of different lines of business. Decent benefits but not outstanding.

    Cons

    Completely undervalue their employees. Could have specifically been that particular management but they take advantage of your working time and expect you to be responsive and available no matter the time or day. Not much opportunity for growth. Top heavy for sure.


  7. "Too regimented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Royersford, PA
    Current Employee - Sales Associate in Royersford, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than a year)

    Pros

    Very sales focused
    Pays well in commissions

    Cons

    not much growth opportunities, lots of office politics


  8. Helpful (1)

    "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal in Boston, MA
    Former Employee - Legal in Boston, MA

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    - Great colleagues
    - Know what you are doing each day
    - No surprises

    Cons

    - Very hierarchical
    - Management is terrible.


  9. Helpful (1)

    "Overall, I was treated very well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CDL Driver in Denver, CO
    Former Employee - CDL Driver in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    No shortage of work. Always busy. They have good medical, dental, vision, vacation, sick leave, 401k. Most of the people I worked with were really knowledgeable about things.

    Cons

    There were some really long days. Typically I worked about 55 hours per week. The way their bonus program works could be changed.

    Advice to Management

    Employees want to be treated with respect.


  10. "Foot in door opportunity"

    Star Star Star Star Star
    Former Contractor - Validation and Imaging Specialist in Hazelwood, MO
    Former Contractor - Validation and Imaging Specialist in Hazelwood, MO

    I worked at Iron Mountain Inc as a contractor (Less than a year)

    Pros

    The work is fairly simple either you're prepping documents or you're validating scanned images. Work is steady and you'll always keep busy.

    Cons

    If you're a contractor you are treated with micro-management. You're not allowed a badge to gain access inside the building. You must be let in every day and to get to the break room. You're not able to log into the computer without management and often find yourself feeling as if you're bothering them when asking to get access.

    Advice to Management

    Treat your contract employees with respect and trust.


  11. Helpful (1)

    "no advancement?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Royersford, PA
    Current Employee - Anonymous Employee in Royersford, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Great co-workers! Benefits are good. Company is strong. Different departments/areas work well with each other in general (There will always be individuals who can be difficult).

    Cons

    Can burn out easily. A lot of restructuring going on and transitioning a major acquisition. I have been full-time at Iron Mountain for close to eight years and the past three have been somewhat chaotic. This is resulting in turnover either by Iron Mountain or people leaving on their own. But for me, the pros outweigh the cons. I have seen what a great company this can be and am staying on to see it come back.

    Advice to Management

    Look to promote from within instead of from the outside. Good people with solid Iron Mountain knowledge are leaving because their positions are becoming dead-end jobs.


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