Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated May 20, 2017
781 reviews

Filter

Filter

Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Iron Mountain Inc President & CEO William Meaney
William Meaney
229 Ratings

781 Employee Reviews

Sort: Popular Rating Date

Pros
  • Work-Life balance, flexibility to work from home, good culture (in 59 reviews)

  • Work from home option is available (in 28 reviews)

Cons
  • Not enough minority in upper management (in 34 reviews)

  • Overseas customer service is bad (in 22 reviews)

More Pros and Cons

  1. "Run far away!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I cannot think of any. As a former Recall employee where you were treated with respect, you will see none of that with Iron Mountain.

    Cons

    Pay is horrible, IM tracks your movement down to the minute all day every day. As an example, if you stop for gas in vehicle, you have exactly 4 minutes to complete the task. If not, you will hear about it. If there is road construction, you will need to write down exactly how many minutes it took you.

    Advice to Management

    Let employees do their jobs, lighten up!!


  2. "The fall from the Mountain is steep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Started off very much enamored with the culture, the commitment and the people. Own a tremendous amount of market share globally. Any competition is bought up.

    Cons

    Culture has been lost. Leadership changes every 6 months. No confidence in where the company is going, who is in charge and who is making decisions. Unless you are in sales, you really don't matter. It's all about the quarterly numbers and the street.

    Advice to Management

    Stop packing in upper management and killing off workers. You have (or at least HAD) some good people, let them show it. And, please, invest in some R&D, some new products and SOMETHING original.


  3. Helpful (1)

    "Bonus Deceit and Cdl Driver Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Class A CDL Delivery Driver in Kent, WA
    Current Employee - Class A CDL Delivery Driver in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Pros

    Good benefits! But you might need them for physical therapy later!

    Cons

    They say you get a bonus in their ads on jobs sites for new drivers but no mention of it at all after I got hired.

    Advice to Management

    Raise Driver pay to stop high turnover rate!!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    Getting great business experience working with Fortune 500 customers. Training Opportunites for those who take advantage of them.

    Cons

    Current toxic environment because of outsourcing and no clear roadmap. Transient Customer Care department.

    Advice to Management

    Customers are noticing customer service is getting worse. Keep workers engaged and up to date on products.


  6. "I Am Very Happy Working for Iron Mountain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Positive Outlook

    I have been working at Iron Mountain Inc full-time

    Pros

    I love my job. I will never get rich off of my current salary, but it affords me a fairly decent quality of life. My co-workers and boss and other higher-ups and out-of-market people who come here to help us out are great, and I look forward to waking up every day not knowing what I will be doing; I have had previous jobs which I found completely rote and soul-killing. I am sincerely sad that some people at other markets have not has the same experience, but we here at Louisville are doing quite more than well. If you are a dependable person, a team-player, a hard worker, and like a great work environment, I highly suggest you apply here.

    Cons

    Pay could be better. Just kidding--pay is on current rate for market value.

    Advice to Management

    DCS is a poorly coded program. Limited options, cannot full-screen, or hide useless columns to check my work. The main program is great, though!


  7. "Iron Mountain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time

    Pros

    Great benefits and flexibility. There is a culture of performance, not of imagined performance

    Cons

    Lack of vision. Where is the organization going? Why? How will the company keep up with the future? The organization is top heavy.

    Advice to Management

    Consider ways to unite people. Just because someone does not hold an important job, does not meet they should not take pride in what they do or labor in the shadow of more senior people.


  8. "Changing comp plans and CEO banks!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (More than a year)

    Pros

    Work/life balance, quarterly awards, coworkers, cafeteria, some management, good training program, get to work with customers, meet good co-workers. Not much else to say.

    Cons

    Sales jobs see constant metrics changes, constant comp plan changes, not open to concerns-bring one up you are labeled as "negative." Very hush hush secretive higher admin decisions, poor communication in changes, sales do their own commissions- have to fight and argue and submit upsell reports just to get paid. Metrics change to make bonus pay out nearly impossible or worth fighting for, bureaucratic, political, dog eat dog environment

    Advice to Management

    Stop giving employees the run around when it comes to decisions that impact them, stop saying concerns are negativity, and put more value on customers than on sell sell sell.


  9. "Good to work with IM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time (More than a year)

    Pros

    Good Pay
    Flexibility
    Work Life Balance
    Take Home Salary is good
    Work-Life balance, flexibility to work from home, good culture.

    Cons

    No Onsite Opportunity
    Less Projects
    Need to work in a Single Project
    Some managers are biased. Additionally top leaders are not sure with long term goals/future business model.


  10. Helpful (2)

    "Pretty good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    Fairly stable due to recurring base of revenue, good people, good benefits, regular but small raises, promotion opportunities are available, solid training for many roles,

    Cons

    Layoffs following Recall acquisition, industry is dying, lack of direction from management about future, moving from offices to cubes for director and below even where real estate is cheap, outsourcing lots of functions, very siloed, confusion over ownership of certain areas

    Advice to Management

    Get a strategy for the future that's more than just wringing the last bits of money out of storage. This doesn't seem like a company that will be around in 10-20 years.


  11. Helpful (1)

    "Regional Sales Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Director in Tampa, FL
    Former Employee - Regional Sales Director in Tampa, FL
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Pros

    2005-2011 was a great time for Iron Mountain. Client growth and acquisition mode along with introducing several transition services to the offering.

    Cons

    Very political environment. Operations thought they ran sales and tried. Career opportunities were limited.

    Advice to Management

    Accept some advice from the field. Boston HQ rarely sought out the truth of what occurred in the field


Showing 781 of 824 reviews
Reset Filters