Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated January 16, 2018
884 reviews

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884 Employee Reviews

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Pros
  • Work-Life balance, flexibility to work from home, good culture (in 67 reviews)

  • Work from home option is available (in 30 reviews)

Cons
  • Not enough minority in upper management (in 36 reviews)

  • This severely impacted customer service to the point where about half of the new customers we set up ended up being dissatisfied (in 24 reviews)

More Pros and Cons

  1. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Royersford, PA
    Current Employee - Customer Service Associate in Royersford, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    -Pay is decent but means absolutely nothing when you have horrible leadership.
    -There used to be good people working here before they all left for better companies.

    Cons

    -Can not use sick time accrued without getting an "occurrence".
    -If you clock in one minute late, you get an occurrence.
    -If you rack up enough occurrances, they will write you up
    -Your time is managed to the point of ridiculousness. No need for businesses to treat their employees like children.
    -Systems are out of date and break all the time, are horrible to use.
    -phone system is terrible. Goes down frequently.
    -"Quality" team watches your calls and your requests. Constant monitoring without the employees knowledge.
    -If you fail a Quality audit even one time, they'll pull you into a room for a one on one meeting to go over what you did wrong. Meetings are very awkward and almost completely pointless for most people.
    -Your credentials mean absolutely nothing when applying for a promotion. Everything is about who you know in the company and how great you are at befriending management. Countless times I have seen senior employees get turned down for promotions that are given to people who know next to nothing about the organization and have not put in the time to merit a promotion.
    -Avoid the customer care organization at all costs if you can.

    Advice to Management

    Treat your employees with respect. They're choosing to work for you and you will fail if you continue to implement bad HR practices. Absolutely the worst HR team I've ever encountered. The "my way or the highway" approach will only continue to demoralize everyone.


  2. "Great Co to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Dallas, TX
    Former Employee - Project Coordinator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Iron Mountain Inc (More than 3 years)

    Pros

    Above average pay and benefits, opportunity to obtain Class A and B license

    Cons

    some facilities are not climate controlled and it gets really hot in TX in the summer

  3. "Transportation Corrdinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time

    Pros

    People that I worked with were good.

    Cons

    Salary and advancement, benefits were pretty good at the time.

    Advice to Management

    they need to look closer at the front line employees to promote from.


  4. Helpful (1)

    "Release of Information Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay and bonus. Family and friendly atmosphere.

    Cons

    You work for every penny


  5. "Data Entry Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Iron Mountain Inc full-time

    Pros

    In charge in Ruches. Data Entry.

    Cons

    Working at Iron Mountain there's no problem


  6. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Phoenix, AZ
    Former Employee - Senior Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Pros

    IM has a great global presence and the benefits are above average.

    Cons

    Too many layers of management, lack of team building.


  7. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Royersford, PA
    Current Employee - Customer Service Associate in Royersford, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Pay, perks, benefits schedule, room for growth

    Cons

    Turn over, reorganization. Job security

    Advice to Management

    Be more open and honest with employees

  8. "Need leadership training program, but stable future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Collegeville, PA
    Former Employee - Anonymous Employee in Collegeville, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Good new hire training program; secure company with stable future

    Cons

    Need both technical and soft skills to excel at role (may not be clearly communicated in job postings); poor frontline leadership with lack of training in providing feedback and coaching to employees

    Advice to Management

    Need a leadership training program for all frontline leaders to help them better provide feedback and coaching to employees.


  9. "Too demanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time

    Pros

    You get to wear iron mountain shirts

    Cons

    as a "casual" employee, you get absolutely no benefits, no sick time. I did better as a temp! I wish I had stayed a temp!

    Advice to Management

    Be fair, don't be racial, don't play favorites. Total office politics


  10. "Record Center Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - ICS in Portland, OR
    Former Employee - ICS in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (Less than a year)

    Pros

    staff is friendly, very benefits

    Cons

    -unreasonable changes,
    -cared only numbers, no mentality to help staff to improve productivity
    -too much mircomanagment, and being disorganized bringing frustrations for staff


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