Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated July 24, 2017
803 reviews

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803 Employee Reviews

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Pros
  • Work-Life balance, flexibility to work from home, good culture (in 62 reviews)

  • Work from home option is available (in 29 reviews)

Cons
  • Not enough minority in upper management (in 35 reviews)

  • Overseas customer service is bad (in 22 reviews)

More Pros and Cons

  1. "its a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rc Specialist
    Current Employee - Rc Specialist

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    benefits and hours are reasonable

    Cons

    im not putting any cons lol


  2. Helpful (3)

    "Run far away!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I cannot think of any. As a former Recall employee where you were treated with respect, you will see none of that with Iron Mountain.

    Cons

    Pay is horrible, IM tracks your movement down to the minute all day every day. As an example, if you stop for gas in vehicle, you have exactly 4 minutes to complete the task. If not, you will hear about it. If there is road construction, you will need to write down exactly how many minutes it took you.

    Advice to Management

    Let employees do their jobs, lighten up!!

  3. Helpful (3)

    "Bonus Deceit and Cdl Driver Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Class A CDL Delivery Driver in Kent, WA
    Current Employee - Class A CDL Delivery Driver in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (Less than a year)

    Pros

    Good benefits! But you might need them for physical therapy later!

    Cons

    They say you get a bonus in their ads on jobs sites for new drivers but no mention of it at all after I got hired.

    Advice to Management

    Raise Driver pay to stop high turnover rate!!!


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Boston, MA
    Former Employee - Executive Assistant in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Iron Mountain Inc full-time (Less than a year)

    Pros

    competitive salary, good people, forward thinking management team

    Cons

    large company mentality with infrastructure, messy and too many steps to get anything done internally


  5. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of opportunity, supportive management, ability to make a good living. 401K health care and other benefits are solid.

    Cons

    Competing metrics from one group to the next. Not always interested in what's best for the customer if it interferes with specific metrics the managers are graded by. In other words the company can seem inflexible at times.

    Advice to Management

    Be willing to view each customer as an individual with specific needs and trying to fit everything into the same box.


  6. Helpful (1)

    "Paralegals making clerk pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than a year)

    Pros

    Benefits, lots of options for healthcare

    Cons

    Pay, people placed in positions they have no experience doing, moral

    Advice to Management

    Be honest and fair


  7. Helpful (1)

    "Underpay staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Marketing Graphic Designer in Boston, MA
    Former Employee - Associate Marketing Graphic Designer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Flexibility to work from home and flexible work hours were a plus. Travel opportunities and a lot of different lines of business. Decent benefits but not outstanding.

    Cons

    Completely undervalue their employees. Could have specifically been that particular management but they take advantage of your working time and expect you to be responsive and available no matter the time or day. Not much opportunity for growth. Top heavy for sure.

  8. Helpful (3)

    "Sending IT to India"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Iron Mountain Inc full-time

    Pros

    Great work from home policy.

    Cons

    Leadership is all over the place - no consistent direction. Outsourcing more and more of I.T. to India is not a strategic vision - it's short sighted!

    Advice to Management

    You are going to hate having sent so much knowledge packing as you attempt to transition more work to India. You are going to find yourselves falling further and further behind in projects and technology refreshes.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Iron Mountain Inc full-time

    Pros

    Great work environment and great people

    Cons

    The cafeteria food could have been better


  10. "Fantastic atmosphere, great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Iron Mountain Inc full-time (More than a year)

    Pros

    A very awesome culture, with nice people and great common areas
    Organized and clean operations
    A fun place to go to work everyday

    Cons

    Senior execs sometimes brought in from other companies instead of grown from within
    Sometimes communication between departments was slow

    Advice to Management

    Keep up the morale of the employees and they will perform as much as you need them to in the end.


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