Iron Mountain Inc Reviews | Glassdoor

Iron Mountain Inc Reviews

Updated May 25, 2017
783 reviews

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783 Employee Reviews

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Pros
  • Work-Life balance, flexibility to work from home, good culture (in 60 reviews)

  • Work from home option is available (in 28 reviews)

Cons
  • Not enough minority in upper management (in 34 reviews)

  • Overseas customer service is bad (in 22 reviews)

More Pros and Cons

  1. Helpful (2)

    "Document Shredder"

    Star Star Star Star Star
    Former Employee - Crew Supervisor in Aliquippa, PA
    Former Employee - Crew Supervisor in Aliquippa, PA

    I worked at Iron Mountain Inc full-time (Less than a year)

    Pros

    My only experience with Iron Mountain has been as a document shredder. It's a paycheck to get you through a herd time if you have to.

    Cons

    Hard, physical work with little monetary reward.


  2. "Terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Record Center Specialist in Birmingham, AL
    Former Employee - Record Center Specialist in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time (More than a year)

    Pros

    none whatsoever all the lower level employees come from temp agencies management is a joke

    Cons

    Low pay for what you do management is horrible and racist also very hostile work environment. micromanagement at it's best.

    Advice to Management

    treat your employees better and quit using fear to run the workplace


  3. "Run!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Courier in Boston, MA
    Current Employee - Courier in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    Health benefits and 401k, pay is ok

    Cons

    Meatheads run the show, if you are not in their gang you are out, dont voice your opinion or you will be labeled and pushed out, all kpi and work metrics are a joke set by someone who never did the work, clicks-some supervisors and managers are barely in the shop and they make the same pay as the ones who do show up and actually work, With acquisitions good managers were let go to keep cheaper staff with less time in and less experience and they just sit in the office all day and do nothing--fair?

    Advice to Management

    get a clue and know who does the work. Stop changing the rules every 6 months, treat customers better and dont nickel and dime them for everything, be human and realize all those layoffs and severance exits are to real people--some of which actually deserved to stay in lieu of the ones kept which were only kept because they were cheaper or were in the click. Operate as one smooth flowing organization and not the 25 different silos you have now where no one silo cares about the others, set metrics for upper mgmt and you'll see how much dead weight you really have, hire based on knowledge not friends. Realize that the ones who speak the game may not actually even know how to play. Open your eyes.


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  5. "business development associate"

    Star Star Star Star Star
    Former Employee - Associate in Boston, MA
    Former Employee - Associate in Boston, MA

    I worked at Iron Mountain Inc (More than 5 years)

    Pros

    No comment at this time

    Cons

    Very racist in the sales department

    Advice to Management

    N/a


  6. "Data Entry Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Specialist in Hayward, CA
    Current Employee - Data Entry Specialist in Hayward, CA

    I have been working at Iron Mountain Inc (Less than a year)

    Pros

    Nice Company to start up with. Employees are very helpful. Payment is on time and you can do overtime and earn extra money.

    Cons

    Just a Temp Job. Come up with more projects.


  7. Helpful (1)

    "Overall, I was treated very well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CDL Driver in Denver, CO
    Former Employee - CDL Driver in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    No shortage of work. Always busy. They have good medical, dental, vision, vacation, sick leave, 401k. Most of the people I worked with were really knowledgeable about things.

    Cons

    There were some really long days. Typically I worked about 55 hours per week. The way their bonus program works could be changed.

    Advice to Management

    Employees want to be treated with respect.


  8. Helpful (1)

    "Stable but boring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Los Angeles, CA
    Former Employee - Sales Executive in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Overall good people. Family atmosphere

    Cons

    Slow moving ship, that is satisfied with minimal growth and cash returns.

    Advice to Management

    Keep pushing to innovate, and bridge the gap between paper storage and digital.


  9. Helpful (4)

    "Employees Do Not Matter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Coordinator in Sacramento, CA
    Former Employee - Transportation Coordinator in Sacramento, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Pros

    Good pay, decent amount of time off, easy work if you are a driver or work on the data protection side (back-up tapes, computer media, hard drives, etc.). DO NOT get trapped working in the paper warehouse.

    Cons

    Management will find an excuse to fire employees rather than lay them off when work slows down or a new business is bought and integrated.

    Advice to Management

    Treat your employees like people. Some of them are human and need a job.


  10. "Great Company!"

    Star Star Star Star Star
    Current Employee - Marketing Intern in Boston, MA
    Current Employee - Marketing Intern in Boston, MA

    Pros

    Great company culture and great leadership

    Cons

    None that are worth mentioning


  11. Helpful (1)

    "no advancement?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Royersford, PA
    Current Employee - Anonymous Employee in Royersford, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Great co-workers! Benefits are good. Company is strong. Different departments/areas work well with each other in general (There will always be individuals who can be difficult).

    Cons

    Can burn out easily. A lot of restructuring going on and transitioning a major acquisition. I have been full-time at Iron Mountain for close to eight years and the past three have been somewhat chaotic. This is resulting in turnover either by Iron Mountain or people leaving on their own. But for me, the pros outweigh the cons. I have seen what a great company this can be and am staying on to see it come back.

    Advice to Management

    Look to promote from within instead of from the outside. Good people with solid Iron Mountain knowledge are leaving because their positions are becoming dead-end jobs.


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