Island Hospitality Reviews | Glassdoor

Island Hospitality Reviews

Updated November 6, 2017
125 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeffrey Fisher
54 Ratings

125 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great benefits, great people to work with, great leadership that truly care for their employees (in 6 reviews)

  • great company culture, all tools provided for your job, generally people there love their jobs (in 6 reviews)

Cons
  • The corporate office is full of a bunch of men with egos the size of texas (in 7 reviews)

  • Does not back up decisions if upper management (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Endless Opoortunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Houston, TX
    Current Employee - Management in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Island Hospitality full-time (More than a year)

    Pros

    Endless opportunity for growth and/or relocation. Ample learning venues and support. High quality & knowledgeable Corporate leadership. Fair salary's and excellent benefit packages.

    Cons

    Some financial expectations are unobtainable (no different than most) It is important to be a go-getter as there are high expectations.

    Advice to Management

    None really


  2. "Customer Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manchester, NH
    Current Employee - Customer Service Representative in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Island Hospitality full-time (More than a year)

    Pros

    Good place for customer support experience

    Cons

    Upset guests and you might get yelled at for no reason

    Advice to Management

    Nothing that I can think of

  3. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Island Hospitality full-time (More than 8 years)

    Pros

    Island pays good and has great benefits.

    Cons

    Need to work hard and do the job


  4. Helpful (1)

    "Front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Island Hospitality full-time (Less than a year)

    Pros

    Professional management. friendly coworkers & kind guests. Lots of opportunities for growth

    Cons

    Needs renovations. Better surveillance on property (indoor/outdoor) needed to ensure guest and employee security.

    Advice to Management

    Work on a big renovation!


  5. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Island Hospitality full-time (More than 3 years)

    Pros

    They really invest in there employees. Training is available for everything so their is no excuse not to know something. Incentive packages are great.

    Cons

    Lots of repetitive paperwork


  6. "Be ready for it!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Island Hospitality full-time

    Pros

    They give a lot of opportunities for training and webinars to their employees.

    Cons

    The company can tend to micromanage a bit. The GM constantly is filling out reports rather than working on the operations of the hotel. There is a lot of pressure on the GM and DOS as well.

    Advice to Management

    Allow your GM's to be able to have more time to do their job rather than reporting constantly. Also, bring your DOS's together like you do your GM's!


  7. Helpful (4)

    "Unfair Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Manager in Westbury, NY
    Former Employee - Front Office Manager in Westbury, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Pros depend on yourself. You have to love people and hospitality to work in a hotel, which I do, but your co-workers should also feel this way.

    Cons

    Island hires people based on looks and not experience. All the managers are young and attractive and don't have real experience. They walk around like they are better than you and are unapproachable. Workers feel uncomfortable and have nowhere to turn to. Corporate cares more about the dollar they put in their pocket than about their employees well being. Not to mention their pay scale is ridiculously low. No such thing as raises. You'll get promised the world.. raises, bonus plans, incentives.. and then never follow through.

    Advice to Management

    Please follow up with your GM's in person. You can't trust a phone call. Show up without them having the time to prepare. Check on your hotels so you can really see what's going on. Conduct real evaluations. Talk to the hourly associates and see what they need and if they're happy. Even as a salaried manager, I was invisible to corporate. I had nowhere to turn when I was mistreated and reached a point where I had no choice but to quit. It was the most unprofessional work environment I've ever been a part of.

  8. Helpful (2)

    "Worst Hotel Management Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Manager
    Former Employee - Front Office Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Island Hospitality full-time

    Pros

    Decent Pay and
    Benefits are okay.

    Cons

    Money is not invested into the properties
    High turnover rate


  9. Helpful (1)

    "Depends on your GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Island Hospitality full-time (More than 3 years)

    Pros

    Definitely learned a lot about business and management. Really depends on who you are working under. The right GM can really help you grow as a person and a member of the business community, which my first GM did. After him, though, it went downhill pretty fast.

    Cons

    Employees are undervalued by the company as a whole (not reflective of most managers). Even when covering for another department/manager, saving the company 8-10k a month, for 9 months, no incentives provided, and then to also get looked over to move up, twice.

    Advice to Management

    When an employee saves you 50-100k in less than a year, doing their job and what would be their supervisors (GM's) job, throw them a bone. That would have kept me on board instead of being headhunted and going elsewhere. Especially when they work upwards of 70 days straight, anywhere from 12-14 hours a day.


  10. "Out of Touch Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Island Hospitality full-time

    Pros

    The company offers a good salary.

    Cons

    The company constantly beats you over the head for numbers as well as tasks that irrelevant to the reality of daily hotel operations.

    Advice to Management

    Listen to your GMs. Weed out the upper-level managers that create a poor work environment through zero support and constant criticism.


Showing 125 of 125 reviews
Reset Filters