It's Just Lunch Reviews | Glassdoor

It's Just Lunch Reviews

Updated December 30, 2018
242 reviews

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3.4
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It's Just Lunch CEO Melissa Brown
Melissa Brown
135 Ratings

Employee Reviews

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Pros
  • "Its a positive work environment with amazing co workers" (in 19 reviews)

  • "Work life balance is important to my success and I have that working here" (in 7 reviews)

Cons
  • "New hires are given old leads to call and it is literally up to the luck of timing as to whether or not you will get a join" (in 17 reviews)

  • "During training (which lasts from day 1 till you make your first sale in typically weeks 2-4) you are ONLY paid the state minimum wage" (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "I Love my job, I love being apart of something so Great and Unique!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Matchmaker in Miramar, FL
    Current Employee - Matchmaker in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at It's Just Lunch full-time (Less than a year)

    Pros

    Love my Management team: If I have any concerns I know I can go to the right person and get the right answer, and get help.
    Culture: Everyone is friendly, easy-going, welcoming, and friendly.
    Room for growth: If you do the job right, you will be acknowledged for it, and there is lots of room to grow and make money!
    Good work flow: I love that I have a full work load and I am helping my clients find their special someone!

    Cons

    Clients aren't always as happy as you would think- its a very emotional process.

    Advice to Management

    Allow overtime for the workload. Also a better structure, there is not many people in the world who can multi task and be able to do all the things that are being asked of Coordinators and Matchmakers all at the same time, its very tedious work that people need to dot their i's and cross their t's and realistically most people are not capable of doing this, leaving people to quit. Maybe, focusing on people strengths and building a new structure for the Process from start to beginning could make things run smoother for both Clients and Employees.


  2. Helpful (1)

    "Great Company To Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dating Specialist in Palm Desert, CA
    Current Employee - Dating Specialist in Palm Desert, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at It's Just Lunch full-time (Less than a year)

    Pros

    Great training, professional staff, team environment! Everyone is helping you reach your goals and is very supportive!I've been in sales/marketing all my life. The training here is impeccable and the staff supports you all the way; even on the corporate level!

    Cons

    It's a great job! I have no complaints :)

    Advice to Management

    The incentives/ bonuses have really given a lot of drive to the DS's! Thanks a lot! :)

  3. Helpful (1)

    "This is a scam."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palm Desert, CA
    Former Employee - Anonymous Employee in Palm Desert, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. This is a scam.and there's nothing good about that.

    Cons

    They seem to have had bad reviews cleared. Please check other sources and also read customer reviews on Yelp. Almost nobody lasts longer than a month. This company has been sued numerous times for various types fraud. It's around they're still around, but it won't be for long. As was mentioned they give you one leads to dial for a dating service that costs thousands in an age when dating services are free or inexpensive.

    Advice to Management

    Stop wasting people's time and energy. People have their own lives. They want real jobs. Nobody wants to participate in your scam.


  4. "NY"

    StarStarStarStarStar
    Former Employee - Dating Specialist in New York, NY
    Former Employee - Dating Specialist in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at It's Just Lunch full-time (Less than a year)

    Pros

    Only the location of the office. In the heart of Wall St

    Cons

    1.) Manager in NY seems very sweet, but pretty useless as a manager. She’s so busy trying to join clients of her own she doesn’t have much time for mentoring/coaching her own team members. In the NYC office, but communicated mainly through Skype as if she were remote. Waiting for responses in Skype also required patience as it’d take at least 20mins to be replied to
    2.) Advertisement boasts of office environment. In reality, it’s 3 separate rooms spread out on a floor with many rooms— 1st room is manager’s, 2nd room reserved for a colleague that’s so loud she gets her own room/office, 3rd room all remaining employees share.
    3.) Pay before your first join is pretty much minimum wage, but they do alert you if that...if only you had the support of your onsite manager to help you get that first join sooner

    Advice to Management

    Don’t overwhelm managers so much they don’t have time to manage & assist their team, especially newbies that are trying to get the hang of things.


  5. Helpful (2)

    "Executive Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at It's Just Lunch full-time (More than 10 years)

    Pros

    It's Just Lunch is not only a great place to work but we are doing great work for our Clients!! It's Just Lunch is a fun atmosphere that offers incentives, fun activities, and bonuses all for coming in every day and doing your job. Who doesn't love that? The company culture is one of integrity and excellence and being and the same is expected from the employees. Management and Support staff are available to help any employee that wants to succeed and works hard do so! In Short, I LOVE IJL and you will too!

    Cons

    The industry is emotionally driven, so you have to know how to handle emotions, stress and not take things personally.


  6. Helpful (2)

    "ludicrously outdated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dating Specialist
    Current Employee - Dating Specialist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at It's Just Lunch full-time (More than a year)

    Pros

    compensation is fair, some of the management is truly amazing

    Cons

    the technology that this company insists on using is the bane of my existence. their proprietary CRM is a complete mess, laggy, reloads your screen and loses your information you inputted, logs you out randomly. there's so so so so so many times a day when I spend time doing something that I know could be automated with the proper technology.
    things fall through the cracks so often here too, your customer service team is the absolute worst. I have to take time out of my day, multiple times, to handle customer service complaints off the info line because no one will get back to them from customer service.

    Advice to Management

    MODERNIZE. ENTER THIS CENTURY. this place is a revolving door of employees. we say we're growing and expanding, but why? the employees you already have are not working to their full potential because you give them windows 2003. literally. invest in your employees and they will be able to produce SO much more for you! bring in some outside tech consultants, see where we can streamline our processes and stop wasting so much time. work SMARTER not harder. and your employees work their butts off for you.


  7. Helpful (1)

    "High energy work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dating Speciaist in Phoenix, AZ
    Current Employee - Dating Speciaist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at It's Just Lunch full-time (Less than a year)

    Pros

    competitive, high energy, positive, intelligent management, schedule, office culture, benefits, employee recognition

    Cons

    bonus structure is hard to obtain consistently

    Advice to Management

    Keep up the hard work!

  8. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milwaukee, WI
    Former Employee - Anonymous Employee in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at It's Just Lunch full-time (More than a year)

    Pros

    You get to meet some interesting and successful people via IJL's clients.

    Cons

    Poor pay, the sales pitch isn't at all what is going on behind the scenes. It can feel so hopeful at first to help people find a match for themselves, and these people shell out a lot of money to do so, but ultimately, you're at the mercy of the franchise owner, or whomever is handling the matches who may or may not actually listen to what the client wants.


  9. Helpful (1)

    "Dating Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dating Specialist
    Former Employee - Dating Specialist
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at It's Just Lunch full-time (Less than a year)

    Pros

    Positive , mostly happy work environment ! I’m a very positive and upbeat person and I always make the best of everything and all situations . I love helping people find solutions and love .. so this was a great fit for me ! I was excited to excel at this job .

    Cons

    It’s hard to go negative , rather I simply inform and tell it as I experienced it to try and help others with realistic expectations.
    I was disappointed with the “old leads” that were provided , as I felt the salary that the company offered , although very adequate , was “dangled as a carrot “ and not quite attainable . I called at least 100 leads a day and no one ever answered . When they did , they were not interested as asked to be removed from the list . Some of the leads went back to 2008 .. in fact and that seemed to make it quite difficult to earn the proposed salary , which was more than motivating ! CRM was also inefficient . Salesforce is a much better tool for overall success .
    I consider myself talented in sales and more importantly , in helping others . Unfortunately , there were no “fresh “ leads and no one for me to help . Very disappointed ...
    And a word to Mgt. ... I don’t think we need to be micro managed or babysat ... most of us have the ability to exceed expectations . Let us be responsible , hard working and diligent and we will surely shine !

    Advice to Management

    Don’t micromanage seasoned and experienced /proven successful workers /employees . It takes us down ...


  10. Helpful (1)

    "Dating specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good money,flexable,good money,good money,good money

    Cons

    Horrible management,does not invest in emoloyees, treat you as a number