Itsu Reviews
Updated Sep 12, 2019
Found 124 reviews
"Salary, team work, free food on shift" (in 17 reviews)
"Free lunch if you work full time" (in 10 reviews)
"Hard work, lot of pressure for team members and too much pressure for the managers" (in 8 reviews)
"Team leaders would be paid more than us if we were to be paid hourly like them" (in 8 reviews)
"Good place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Itsu part-time for more than 3 years
Pros
good company, good benefits
Cons
Early starts, weekend work
Continue readingItsu2019-04-04"Genuine family feel"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Itsu full-time for more than 3 years
Pros
The people - (far above other places I have worked) create an atmosphere and family feel that are by far the best elements - many companies lose this quality as they grow but itsu has managed to maintain this to their credit. No day is ever the same and it is impossible to get bored. Head Office is full of individuals (must be about a third) who previously worked in shops, and that helps everyone understand the issues that the people working in shops have on a day to day basis.
Cons
Some pros can also be cons and due to the fast pace, it can appear chaotic and disorganised - but that is due being a growing and creative business - itsu may be a frustrating place to work for someone who is used to working in large corporate businesses or those who like slower more deliberate decision making.
Itsu2019-09-05- Helpful (1)
"poor leadership but clearly a great brand with some very talented people"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI have been working at Itsu full-time for more than a year
Pros
A well respected and loved brand. Free delicious food. Some of great people. Good progression opportunities within some teams. Head office gives back to the shops, who have it hard. Great impromptu outings and parties.
Cons
The founder is notoriously involved, rude and controlling which often causes panic and chaos within senior management. Some of the best people I've ever worked with have and want to leave because of it. Culture of blame. High turnover.
Continue readingItsu2019-09-06 "Not bad, but too much hard work for what they pay you."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at Itsu full-time for less than a year
Pros
Yo can have free food every day
Cons
You have to do lots of cleaning all the time
Itsu2019-08-19Hello, thanks for your review. I am glad you are enjoying your free lunch every day, please do not forget about all the discounts you have on its'us platform, there are very good deals for the cinema tickets, stores, gyms and more. At itsu we take pride in our high standards, therefore cleaning is a big part of the job and we need to make sure we maintain the great looks of our stores. We are very grateful for all your hard work. itsu recruitment team
Continue reading"great job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Itsu part-time for less than a year
Pros
Nice team leader, and colleague, great salary
Cons
do not have enough social activities
Itsu2019-08-16Itsu Response
September 4, 2019 – Recruiting Manager
Hello, thanks so much for your amazing review! it sounds like you are really happy in the itsu family and we wish you the best of luck with the rest of your journey with us! If you are not register on our its'us platform please do so, there is a social calendar with all the events scheduled per month. Maybe there is something that you are interested in. itsu recruitment team :)
Continue reading"Awful experience with its"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Itsu full-time for more than a year
Pros
-free food on shift -free leftover boxes after a shop closes -easy interviews
Cons
the company in my opinion is awful, they do not care about their employees. It does not matter how well you work and how hard you work, you are never rewarded in this job. Salaries are not competitive at all, you do not get much as a team member because you have to grow in the company and get higher positions before you get a decent salary. They cut hours as they please and make 1 person do 2 people's job to still profit during certain periods of the year. The managers I have met in my shop were absolutely incompetents, but still in itsu they hire anybody even if you do not speak a word of English. I have even faced a sexist co-worker that made comments on me and my other female co-workers.
Continue readingItsu2019-09-12"Decent pay for the job, management think they know it all, all the time. And they clearly manipulate the bonus"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI have been working at Itsu full-time for more than a year
Pros
Good pay Good staff discount Bonuses are great when you get them
Cons
Working hours at my store are terrible. We finish way too late. Management want the store to be perfect while minimising labouring hours (real life isn't a fantasy). Pretty stressful due to all of this. Management clearly manipulate the bonus and they think we don't know (of course we do, we aren't dumb).
Continue readingItsu2019-08-20Itsu Response
September 4, 2019 – Recruiting Manager
Hello, thanks for your review. I am glad that you are satisfied with the pay and discounts we offer. At itsu we take care of our people and customers, therefore our food and health safety standards might come across very high and challenging but is all about providing healthy fresh food to our teams and customers in a safe environment. In terms of bonus, our Mystery shopper visits are carried out by an external company. The outcome of the visits, final report and bonus are not influenced by anyone at itsu, we can assure you. Should you want to put some ideas forward, please do contact your designated People Partner; we would love to hear from you! itsu recruitment team
Continue reading"Lovely place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookI have been working at Itsu full-time for more than a year
Pros
Great company culture, support from staff and good benefits
Cons
There aren’t really any cons for me
Itsu2019-08-01Itsu Response
September 4, 2019 – Recruiting Manager
Hello, thanks so much for your amazing review! it looks like you are enjoying your time at itsu. We wish you the best of luck with the rest of your journey with us! itsu recruitment team :)
Continue reading"Great place if you are looking for career opportunities"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Itsu full-time for more than 3 years
Pros
Career opportunities, people focused, fun and professional
Cons
Struggling to find any at the moment.
Itsu2019-06-20Itsu Response
July 25, 2019 – Recruiting Manager
Hello, thanks so much for your amazing review! it sounds like you are really blossoming in the itsu family and we wish you the best of luck with the rest of your journey with us! itsu recruitment team :)
Continue reading"Grow"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Itsu full-time for more than 3 years
Pros
Good company, I came to London and started as team member. I am now general manager. Good support, a lot of incentives like bonus and awards. I have learned a lot and the company is getting better. It is good to be part of it. I am happy.
Cons
A lot standards to know, food safety is challenging as they want to be perfect all the time. I have not worked in many other other companies so I don’t know. I don’t have many negatives.
Itsu2019-06-05Itsu Response
June 13, 2019 – Recruiting Manager
Hello, thanks for your review. I am glad that you are enjoying your time with us and you take pride in what you do. At itsu we take care of your people and customers, therefore our food safety standards might come across challenging but is all about providing healthy and fresh food for our teams and customers.
Continue reading
Itsu Response
September 4, 2019 – Recruiting Manager