J. Alexander's Reviews | Glassdoor

J. Alexander's Reviews

Updated February 10, 2017
123 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Approve of CEO
J. Alexander's Chairman, President, and CEO Lonnie J. Stout II
Lonnie J. Stout II
51 Ratings

123 Employee Reviews

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Pros
  • They give you the tools to succeed, and the potential to earn good money is there for you to work for (in 7 reviews)

  • Great training info, professional practices give you great knowledge and experience (in 7 reviews)

Cons
  • Tough work/life balance expectancies (in 4 reviews)

  • Might work really long hours 14 (in 6 reviews)

More Pros and Cons

  1. "The Best of the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Shift Leader in Houston, TX
    Former Employee - Server/Shift Leader in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J. Alexander's (More than 3 years)

    Pros

    You get to polish yourself professionally. This is a great place to work at.

    Cons

    Sidework can be hectic when you first start.


  2. "J. Alexander's Review from a Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent money, extremely flexible scheduling

    Cons

    Poor, underhanded, immature management and clientele can sometimes be horrible.


  3. "Server"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. Alexander's full-time

    Pros

    You learn how to deal with a variety of problems and make great tips.

    Cons

    Poor management style, multiple servers quit, teamwork not encouraged.

    Advice to Management

    Take an EQ test and gain a little more empathy for your staff.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Serving at J. Alexander"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at J. Alexander's part-time

    Pros

    The tips are good per table, the price points are high enough to make a decent amount and the majority of people will tip 20% if you are competant.

    Cons

    They overstaff shifts so that you dont get enough tables. Its common to clock in around 4 and not have a table for at least an hour. Also, the managers will make you stay late to clean for any reason at all if they deem the "teamwork" amongst servers wasn't good enough.

    Advice to Management

    Stop micromanaging.


  6. "J Alexander salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Assistant in Raleigh, NC
    Current Employee - Server Assistant in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. Alexander's part-time (More than 3 years)

    Pros

    Good money for time present

    Cons

    Very stressful job per compensation

    Advice to Management

    More accommodations


  7. Helpful (1)

    "Looking to leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess
    Current Employee - Hostess
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J. Alexander's part-time (Less than a year)

    Pros

    -Generally work around your schedule, especially if you are in school
    -Pay is good compared to some other restaurants

    Cons

    -I'm consistently treated poorly by management and they act shocked when I do what's expected. I'm 17 and I feel as though they expected from the start that I was irresponsible.
    -There are no breaks. Ever. I worked a 7 1/2 hour shift the other night and was never given a break. That's a long time on your feet.
    -The management doesn't trust the hosti's to do their jobs and is consistently looking over our shoulders and lecturing us.
    -The management at my restaurant is typically rude and inconsiderate
    -Hosti's at J. Alexanders do more than seat guests. We are also the busboys of the restaurant as they are too cheap to hire some. We are expected to bus tables and then wipe and reset them. All of my shifts are this.
    -We get 40% off food, which is alright, but seeing as the food is still very expensive it doesn't convince me to eat there.
    -No direct deposit

    Advice to Management

    Take some time when hiring new coaches(managers). They don't seem to care about the interests or well-being of their staff. Make up your mind on what is expected. Many times I'll come in for my shift and go to do the same things I had always done only to get yelled at. I'm often expected to know about changes I was never told about.


  8. Helpful (1)

    "Unless you like being disrespected daily don't work work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Jacksonville, FL
    Former Employee - Server in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    good pay, fellow servers are pretty nice, great tips, good trainings, actively work around school schedule, cross training

    Cons

    mean spirited management, disrespect, "teamwork" culture gets annoying when other people mess up, constant criticism for no reason, little room for creativity, "customer is always right" mentality

    Advice to Management

    Please start making some firing and hiring decisions regarding management. Especially the management who are constantly mean and sarcastic and making servers cry, or feel bad about themselves or ticking them off. When servers are treated bad, and upset, the vibe spills over the the guests as well. This is a professional environment and no one should be demeaned by their management. Especially when everyone is about the same age.


  9. Helpful (1)

    "Overall a good compant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server, Server-Trainer in Memphis, TN
    Current Employee - Server, Server-Trainer in Memphis, TN
    Recommends

    I have been working at J. Alexander's part-time (More than 5 years)

    Pros

    J. Alexander's provides a structured environment based on teamwork to ensure top quality of food and service for each guest.

    Cons

    J. Alexander's has rules for every part of serving, which can be seen as both a positive and a negative aspect. Those who want to serve "their way" may want to look elsewhere for a serving job; however, the rules enforced ensure great service for every guest.


  10. "Great Money. Flexible Schedule. Competent Staff."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender in Overland Park, KS
    Former Employee - Server/Bartender in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J. Alexander's full-time (More than 3 years)

    Pros

    flexible schedule while in school.
    extensive training to ensure employees were confident in their job.
    great menu which makes it easy to up-sell and talk about.
    atmosphere of friends so work was fun and upbeat most of the time.

    Cons

    drama - but its the restaurant industry, so its expected.
    management disciplines bad behavior or mistakes, but rarely recognizes successes, leading to a frustrated staff.

    Advice to Management

    reward your champions. when something goes well, recognize it. if you are constantly only pointing out the negatives of your staff, they aren't going to feel motivated to continue striving for excellence.


  11. "Assistant General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Fort Lauderdale, FL
    Current Employee - Assistant General Manager in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J. Alexander's (More than 3 years)

    Pros

    Great pay, good benefits

    Cons

    Longer hours than most restaurants. No positive feedback.



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