J. C. Penney Reviews
54% would recommend to a friend
(12262 total reviews)
Marc Rosen
69% approve of CEO
Filter Reviews by Topic
Found 12,262 of over 13K reviews
Updated Nov 30, 2023
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
What people are saying about J. C. Penney
Got a burning question about J. C. Penney? Just ask!
On Glassdoor, you can share insights and advice anonymously with J. C. Penney employees and get real answers from people on the inside.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "My coworkers were great to work alongside and I was always able to receive help when needed." (in 498 reviews)
- "Poor management To many associates that don't actually work and spend time on their cell phones..." (in 851 reviews)
- "Managers are rude and expect you to suck it up and deal with it since they have the power." (in 448 reviews)
- "No training on products they expect you to sell ( you have to learn on your own)." (in 197 reviews)
- "Hours fluctuate wildly making it hard to keep employees working full time.there is no work life balance." (in 152 reviews)
Ratings by Demographics
This rating reflects the overall rating of J. C. Penney and is not affected by filters.
- 5.0Nov 21, 2023Sales AssociateFormer Employee, less than 1 yearVancouver, WA
Pros
Friendly and well organized, great employee discounts.
Cons
long shifts, closing shift would leave duties undone for next day opening shift.
- 4.0Nov 29, 2023Sales AssociateFormer Employee, more than 3 yearsSalem, OR
Pros
Friendly coworkers and employee discount
Cons
Not great pay and very little room for growth
- 4.0Nov 29, 2023Salon ManagerFormer EmployeeSan Antonio, TX
Pros
Everything was great I love
Cons
None amazing jobs I love it
- 4.0Nov 26, 2023AssociateCurrent Employee, less than 1 yearEl Cajon, CA
Pros
Everyone makes it an easy place to work.
Cons
Shifts can be very boring at times making it seem as nothing is happening.
- 4.0Nov 27, 2023CashierCurrent EmployeeGlen Burnie, MD
Pros
Good hours, great manager, flexible schedule
Cons
Short staffed, rude customers, retail
- 4.0Nov 23, 2023Retail Sales AssociateFormer EmployeeDecatur, GA
Pros
Good environment. Not a busy location. Good side job with school
Cons
Low pay, but fine for a part time job
- 4.0Aug 2, 2023Anonymous EmployeeCurrent Employee, less than 1 yearCookeville, TN
Pros
Management is amazing. They work with us to get the hours we need. Everyone is kind and helpful.
Cons
Not a living wage. Hours are cut when they haven't made enough money for the day, you're sent home early.
- 5.0Aug 23, 2023Senior Talent Acquisition ManagerCurrent EmployeePlano, TX
Pros
Overall, I've had a positive experience working at JCPenney. The company culture is friendly and supportive, and I've made some great friends here. I also appreciate the flexible working environment and the opportunity to learn new skills. Here are some of the things I like best about working at JCPenney: The people. I've met some amazing people at JCPenney, both my coworkers and customers. I love working with a team of people who are passionate about delivering value to our core customer. The training. I've received great training at JCPenney, both on the job and through formal training programs. This has helped me develop my skills and knowledge, and it's given me the confidence to succeed in my role. The opportunities. JCPenney offers a lot of opportunities for growth and development. I've been able to take on new challenges and learn new skills throughout my time here.
Cons
The workload. Sometimes the workload can be heavy, especially during busy seasons. It can be challenging to meet all of the demands of the job while still delivering strong results.
1 - 5.0Nov 20, 2023Asset Protection ManagerCurrent Employee
Pros
Great leadership to learn from with the company!
Cons
Technology and progressive thinking. Competitors have several advantages over JCPenney.
- 5.0Nov 20, 2023Sales AssociateFormer EmployeeKennewick, WA
Pros
work/life balance, flexible schedule, good co-workers
Cons
Retail hours and working weekends
J. C. Penney Reviews FAQs
J. C. Penney has an overall rating of 3.4 out of 5, based on over 12,557 reviews left anonymously by employees. 54% of employees would recommend working at J. C. Penney to a friend and 41% have a positive outlook for the business. This rating has been stable over the past 12 months.
54% of J. C. Penney employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated J. C. Penney 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at J. C. Penney to be management, benefits, coworkers and the cons to be culture, career development.
