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J. C. Penney

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J. C. Penney

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J. C. Penney Reviews

3.4

54% would recommend to a friend

(12262 total reviews)

Marc Rosen

69% approve of CEO

Ratings by category

3.7

Diversity & Inclusion

3.3

Culture & Values

3.3

Work/Life Balance

3.1

Career Opportunities

3.1

Senior Management

3.0

Compensation and Benefits

Ratings distribution

5 stars

16%

4 stars

25%

3 stars

32%

2 stars

15%

1 star

11%

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Found 12,262 of over 13K reviews

Updated Nov 30, 2023

What people are saying about J. C. Penney

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "The people I work with are great and I love the customers for the most part.(in 711 reviews)
  • "My coworkers were great to work alongside and I was always able to receive help when needed.(in 498 reviews)
  • "The hours are flexible and is good for a part time or a first time job.(in 447 reviews)
  • "At the I worked there the benefits were good and made a lot of friends.(in 362 reviews)
  • "Flexible schedule and a fair associate discount(in 247 reviews)
Cons
  • "Pay was low and I never felt special or meaningful(in 862 reviews)
  • "Poor management To many associates that don't actually work and spend time on their cell phones...(in 851 reviews)
  • "Managers are rude and expect you to suck it up and deal with it since they have the power.(in 448 reviews)
  • "No training on products they expect you to sell ( you have to learn on your own).(in 197 reviews)
  • "Hours fluctuate wildly making it hard to keep employees working full time.there is no work life balance.(in 152 reviews)

Ratings by Demographics

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This rating reflects the overall rating of J. C. Penney and is not affected by filters.

    1. 5.0
      Nov 21, 2023
      Sales Associate
      Former Employee, less than 1 year
      Vancouver, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly and well organized, great employee discounts.

      Cons

      long shifts, closing shift would leave duties undone for next day opening shift.

      1. 4.0
        Nov 29, 2023
        Sales Associate
        Former Employee, more than 3 years
        Salem, OR
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Friendly coworkers and employee discount

        Cons

        Not great pay and very little room for growth

      2. Join the J. C. Penney team
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        1. 4.0
          Nov 29, 2023
          Salon Manager
          Former Employee
          San Antonio, TX
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Everything was great I love

          Cons

          None amazing jobs I love it

          1. 4.0
            Nov 26, 2023
            Associate
            Current Employee, less than 1 year
            El Cajon, CA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Everyone makes it an easy place to work.

            Cons

            Shifts can be very boring at times making it seem as nothing is happening.

            1. 4.0
              Nov 27, 2023
              Cashier
              Current Employee
              Glen Burnie, MD
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Good hours, great manager, flexible schedule

              Cons

              Short staffed, rude customers, retail

              1. 4.0
                Nov 23, 2023
                Retail Sales Associate
                Former Employee
                Decatur, GA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Good environment. Not a busy location. Good side job with school

                Cons

                Low pay, but fine for a part time job

                1. 4.0
                  Aug 2, 2023
                  Anonymous Employee
                  Current Employee, less than 1 year
                  Cookeville, TN
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Management is amazing. They work with us to get the hours we need. Everyone is kind and helpful.

                  Cons

                  Not a living wage. Hours are cut when they haven't made enough money for the day, you're sent home early.

                  1. 5.0
                    Aug 23, 2023
                    Senior Talent Acquisition Manager
                    Current Employee
                    Plano, TX
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Overall, I've had a positive experience working at JCPenney. The company culture is friendly and supportive, and I've made some great friends here. I also appreciate the flexible working environment and the opportunity to learn new skills. Here are some of the things I like best about working at JCPenney: The people. I've met some amazing people at JCPenney, both my coworkers and customers. I love working with a team of people who are passionate about delivering value to our core customer. The training. I've received great training at JCPenney, both on the job and through formal training programs. This has helped me develop my skills and knowledge, and it's given me the confidence to succeed in my role. The opportunities. JCPenney offers a lot of opportunities for growth and development. I've been able to take on new challenges and learn new skills throughout my time here.

                    Cons

                    The workload. Sometimes the workload can be heavy, especially during busy seasons. It can be challenging to meet all of the demands of the job while still delivering strong results.

                    1
                    1. 5.0
                      Nov 20, 2023
                      Asset Protection Manager
                      Current Employee
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great leadership to learn from with the company!

                      Cons

                      Technology and progressive thinking. Competitors have several advantages over JCPenney.

                      1. 5.0
                        Nov 20, 2023
                        Sales Associate
                        Former Employee
                        Kennewick, WA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        work/life balance, flexible schedule, good co-workers

                        Cons

                        Retail hours and working weekends

                      Viewing 1 - 10 of 12,262 Reviews
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                      J. C. Penney Reviews FAQs

                      J. C. Penney has an overall rating of 3.4 out of 5, based on over 12,557 reviews left anonymously by employees. 54% of employees would recommend working at J. C. Penney to a friend and 41% have a positive outlook for the business. This rating has been stable over the past 12 months.

                      According to anonymously submitted Glassdoor reviews, J. C. Penney employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at J. C. Penney. This rating has improved by 1% over the last 12 months.

                      54% of J. C. Penney employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated J. C. Penney 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at J. C. Penney to be management, benefits, coworkers and the cons to be culture, career development.

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                      can you give me some tips on how to successfully pass an interview for a customer service job as a 17 years old?

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                      HR Generalist

                      If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

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                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

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                      Glassdoor has 12,557 J. C. Penney reviews submitted anonymously by J. C. Penney employees. Read employee reviews and ratings on Glassdoor to decide if J. C. Penney is right for you.