J. C. Penney Reviews | Glassdoor

J. C. Penney Reviews

Updated February 25, 2017
5,173 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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J. C. Penney Chief Executive Officer Marvin Ellison
Marvin Ellison
429 Ratings

5,173 Employee Reviews

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More Pros and Cons

  1. "Welcoming co-workers, quality management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J. C. Penney full-time

    Pros

    Staff was pleasant to work with and willing to help train new employees, managers were reasonable with employees

    Cons

    customers can be difficult to deal with


  2. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Hiram, GA
    Former Employee - Sales Associate in Hiram, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J. C. Penney part-time (Less than a year)

    Pros

    Nice place to work; friendly coworkers

    Cons

    Pay wasn't great for having to stand on your feet for so long

    Advice to Management

    None at all;


  3. "Sales Floor"

    Star Star Star Star Star
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at J. C. Penney part-time

    Pros

    Great people and great company

    Cons

    There are no cons there.


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  5. "GM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GM Manager
    Current Employee - GM Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney full-time (More than 3 years)

    Pros

    Good pay, family friendly, people oriented.

    Cons

    Financially struggling company. Trying to reinvent themselves.


  6. Helpful (1)

    "Jc Penney review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at J. C. Penney full-time

    Pros

    Fun company to work for!

    Cons

    Asking associates to do more work with less budget


  7. Helpful (2)

    "Sales Associate/Cashier"

    Star Star Star Star Star
    Current Employee - Sales Associate/Cashier in Sioux City, IA
    Current Employee - Sales Associate/Cashier in Sioux City, IA
    Recommends

    I have been working at J. C. Penney (Less than a year)

    Pros

    - Good discount that pairs well the frequent coupons to get you some great deals.
    - Friendly, helpful managers at the Sioux City store :) Quick to respond when called.
    - Walkies are available at each register to give you somewhere to turn whenever you need to ask quick questions, etc.
    - Your work schedule is available 24/7 online, and you can easily view your paystubs and request days off online too.
    - The way they have us request change and close the registers is very organized compared to my jobs in the past and best of all, you don't get pressured if the money is off at the end of the day. Not that this has happened to me more than once or twice, but they understand that it's often not your fault and they move on.
    - Lastly, the team here really works hard to make the holidays festive and cheery with decorations and (if we're lucky) free treats and meals :)

    Cons

    The expectations for getting customers to apply for the credit cards... it's really a bit much. Also, if you work until closing (9pm at my store), then you won't have an actual set time to go home. You will have to stay and clean up until the managers decide the store looks good. Sometimes this takes an hour or more if the store was busy that day, but most of the time it's only about 30-40 minutes (which is ok).

    Advice to Management

    Try to give the closing employees a more clean-cut time to go home if possible. From what I understand, there are estimates of how much traffic (or profit) the store will get each day, so maybe those numbers could be used to at least give us a better estimate of when we'll be off that day. Let us go early if the store looks better than expected, but set a time that we definitely won't be kept past. If it can't be helped, then it's still tolerable just inconvenient.


  8. "Staffing cordinator"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J. C. Penney full-time (More than a year)

    Pros

    benefits, medical, vision, 401k, insurance

    Cons

    high expectations, no growth, hard work


  9. "Family Love"

    Star Star Star Star Star
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at J. C. Penney part-time (More than a year)

    Pros

    - family environment
    - decent discount
    - relaxed environment
    - pretty flexible

    Cons

    - constantly having to try to get people to apply for credit card applications


  10. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J. C. Penney (More than a year)

    Pros

    I Work with great coworkers

    Cons

    Not enough hours available for full time work


  11. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Alamosa, CO
    Current Employee - General Manager in Alamosa, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney full-time (More than 10 years)

    Pros

    Great people, a learning organization, honest and fair.

    Cons

    Open on Thanksgiving. Still try to make it fun and pay volunteer staff double pay.

    Advice to Management

    Keep up the good work.



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