J. C. Penney Reviews | Glassdoor

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J. C. Penney Reviews

Updated January 19, 2018
6,123 reviews

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6,123 Employee Reviews

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Pros
Cons
  • HUGE push to sell Credit Card applications, it kind of made me feel dishonest & like I was hurting people's credit (in 345 reviews)

  • Proper work life balance and flexibility (in 144 reviews)

More Pros and Cons

  1. "Customer Service/Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at J. C. Penney part-time

    Pros

    Flexible scheduling, good incentive to perform well

    Cons

    Low hours
    Sometimes NO hours
    Low pay
    Inconsistencies between management members
    HORRENDOUS communication between management and associates

    Advice to Management

    Come up with an effective way to notify associates of changes to procedures and stick to that.

    If your long time associates aren't getting hours, is that really a good time to hire other new associates?


  2. Helpful (2)

    "Started great ended in dissapointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J. C. Penney part-time

    Pros

    Flexible schedule, friendly coworkers

    Cons

    Have a quota to keep per month to convince customers to get a JCP credit card

    Advice to Management

    Hire better supervisors

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at J. C. Penney full-time

    Pros

    great people to work with

    Cons

    workload can be too much


  4. Helpful (1)

    "Good Job for part-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Jacksonville, IL
    Current Employee - Sales Associate in Jacksonville, IL
    Recommends

    I have been working at J. C. Penney part-time (More than 10 years)

    Pros

    Nice managers that work with your schedule. It is a small store so not hard to find where things belong. The associate discount is great.

    Cons

    Plenty of hours during the holidays, but after christmas associate hours get cut so sometimes not worth working for one day a week. Older store that needs some updating especially dirty carpet and fixtures.


  5. "N.E."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Discount was more than most places

    Cons

    I had 3 departments to manage

    Advice to Management

    Increase employee moral and recognition


  6. "Low pay but flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. C. Penney part-time (More than a year)

    Pros

    Flexible and the discounts are awesome. Perfect job for high school or college student.

    Cons

    No chance for full time, unless higher position then just sales associate at my lcationa

    Advice to Management

    Communication skills could be better.


  7. "Shoe retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gurnee, IL
    Former Employee - Anonymous Employee in Gurnee, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at J. C. Penney (Less than a year)

    Pros

    Flexible schedule
    Great atmosphere
    Good for after school

    Cons

    Minimum wage
    Not a career

  8. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J. C. Penney part-time

    Pros

    Discount
    Commission
    People are cool there
    Good hours during holidays

    Cons

    No hours
    Always a different manager
    Late nights


  9. "Don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Associate in Bronx, NY
    Current Employee - Sales Associate in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at J. C. Penney full-time (More than a year)

    Pros

    The employee discount and friendly co-workers.

    Cons

    Highly stressful atmosphere. No communication between supervisors and managers. No real training for new hires. Managers and supervisors have nasty attitudes. Crazy hours prevent you from having a life. They don't tell associates when there are new policy/system changes, so this creates problems with customers.

    Advice to Management

    Work on your customer service skills and communicate with associates better.


  10. "I’ve been working as a Jewelry Consultant, part time, for a little over a year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Washington, MO
    Current Employee - Sales Associate in Washington, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J. C. Penney part-time (More than a year)

    Pros

    The associates that I work with are hard working and friendly. Deep down they all really want to do a good job.

    Cons

    Management isn’t well-trained in leadership skills.

    The HR department (one person) makes wage promises that aren’t kept, is quick to threaten the loss of a job for questioning holiday scheduling and doesn’t communicate expectations very well.

    Managers can be gossipy and often create a toxic environment with passive aggressive and/or patronizing comments.

    Management often hinders work more than helping.

    Pay is pathetic.

    Advice to Management

    More training! Look into servant leadership concepts to help understand what associates need from you. What we lack in our checks, you should make up in servitude.


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