J. C. Penney Reviews | Glassdoor

J. C. Penney Reviews

Updated July 26, 2017
5,585 reviews

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5,585 Employee Reviews

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Pros
Cons
  • The worst thing about it is that all they care about is credit card applications (in 306 reviews)

  • Depending on the manager but not too good work life balance (in 129 reviews)

More Pros and Cons

  1. Helpful (1)

    "Temp Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Jacksonville, FL
    Current Employee - Sales Associate in Jacksonville, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at J. C. Penney part-time

    Pros

    Easy register systems, good co-workers, mostly good management. Decent discount that can combined with coupons and rewards.

    Cons

    Dress code, my store is closing so losing my job with no guaranteed transfer.

    Advice to Management

    N/A


  2. "Fun Job Part Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Dallas, TX
    Former Employee - Customer Service in Dallas, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at J. C. Penney part-time (More than a year)

    Pros

    Always going
    Never still
    Interesting people

    Cons

    When it's slow it's kind of tedious
    Dress code can be sort of restrictive

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Colonial Heights, VA
    Current Employee - Sales Associate in Colonial Heights, VA

    I have been working at J. C. Penney part-time (More than 3 years)

    Pros

    The managers and fellow coworkers are very friendly and are willing to help each other.

    Cons

    The history of the company is holding it back. There are people who have been employed there for over 25 years with the same position. With so many J. C. Penney stores shutting down I believe a make over is in order for the ones that are still open. It is now 2017 and the trends are changing. The clothes in the store is not my issue the overall visuals of the store is what worries me. The way the visual associate dresses is the same way the mannequins look, out dated and very bland.

    Advice to Management

    I have worked for J.C. Penney for two years left for school and now I am back and want to put my education to work in the visual department. I am a good listener and shopper of the store. Listening to the customers complain about the way the store looks. Women who are over 30 are complaining. Some are upset at the fact that J.C. Penney caters to older women when the age group of consistent shoppers is 16-45. The mannequins have the same outfits on for weeks at a time, but new merchandise is brought in weekly. I could go on for days about what I believe could help the store. I have talked to my managers and requested to at least shadow the head of visuals for my store but because she has been there so long and there is a specific budget for the position I am not given the chance. All I need is one shot to prove that I can add a little spice to the J. C. Penney family I've grown to love.


  4. "ASM - Merchandise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at J. C. Penney full-time (More than 5 years)

    Pros

    Benefits and Pay are both pretty good for the industry.

    Cons

    Time off policies, work/life balance, excessive work load with little to no salary cost to support demands forcing exempt managers to work insane amount of hours. Upper management (District and Regional Level) are unrealistic with expectations based upon resources and do not align their goals with that of the company which causes confusion for store management.


  5. "Great for college students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Sales Associate in San Juan, PR
    Former Employee - Cosmetics Sales Associate in San Juan, PR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at J. C. Penney (More than a year)

    Pros

    Great for college students, some supervisors help you with your job schedule so you can study and work.
    Coworkers are really friendly and cooperative, great work environment.
    In cosmetic department, you earn %3 on every fragrance or cosmetic. Sometimes you receive other compensations if you reach your selling goals (gifts like fragrances).
    Associate's discount is 25% and you can combine it with the shopper discounts, so you get great deals.
    They offer 401k, Christmas bonus (if you complete 700 hours before a specific month)

    Cons

    So much pushing to do ICAPS (credit cards).
    There are few cashiers in the entire store which has 3 floors. Because of this supervisors send clients to the cosmetic's department so they can check out quickly, but the problem in that this affect your cosmetics selling goals and therefore your productivity.
    Is not a great job if you have a family or children because sometimes you will be require to work night shifts and on Sundays. Plus the salary is not great if you have so many responsibilities.


  6. "Current JC Penney associate review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection in Dallas, TX
    Current Employee - Asset Protection in Dallas, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at J. C. Penney full-time (More than 3 years)

    Pros

    Associate discount
    Good people
    Raises yearly
    Spirit week is fun

    Cons

    Insurance high
    A lot of responsibilities on top of our basic duties
    Promote from with in
    Stressful during peak season

    I have a 4 year degree and there is no place for me to advance at 26.

    Advice to Management

    Take some money from the CEO and people at the top to pay a living wage.


  7. "Very family oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Mesquite, TX
    Former Employee - Service Specialist in Mesquite, TX

    I worked at J. C. Penney part-time (More than a year)

    Pros

    The benefits and flexability of the company.

    Cons

    The pay could of been much better.

  8. "good 2nd job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at J. C. Penney part-time

    Pros

    I was able to work this around my other job to make additional money

    Cons

    I wish it paid more


  9. "Recovery"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney part-time

    Pros

    Good hours. Friendly people , and management

    Cons

    Not many cons the work was good


  10. "different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney full-time (More than 3 years)

    Pros

    When you own a jcpenny credit card the discount from the card & your associates discount helps you save more money

    Cons

    recovering the store after a long day of high standard customer service when the closing team is under staffed

    Advice to Management

    sometime change is needed


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