J. Crew Reviews | Glassdoor

J. Crew Reviews

Updated November 17, 2017
140 reviews

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J. Crew CEO James Brett
James Brett
2 Ratings

140 Employee Reviews

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Pros
Cons
  • They still had on call shifts too which were super inconvenient and some weeks you'd only have on calls (in 77 reviews)

  • not a lot of input as a part-time employee (in 73 reviews)

More Pros and Cons

  1. "Former JCrew Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder in Houston, TX
    Former Employee - Keyholder in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J. Crew full-time (Less than a year)

    Pros

    Discount on clothes was good. I was promoted quickly. I liked the customers. Some of my coworkers were nice.

    Cons

    Unhealthy work environment, I was quickly promoted to management and there was hostility between co-workers who had been there for longer.

    Advice to Management

    Make sure managers are good leaders.


  2. "Client specialist call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Specialist in San Antonio, TX
    Current Employee - Client Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at J. Crew full-time (Less than a year)

    Pros

    The people that work there are great

    Cons

    They don’t pay as much as most call centers. Starting out 11 dollars an hour. Also not 40 hours unless you work during the holidays.

    Advice to Management

    Pay what other call centers pay

  3. "J Crew Seasonal Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook

    I worked at J. Crew as a contractor

    Pros

    Great discount, access to many hours, reasonable workload.

    Cons

    Unkind management, inconsiderate of school schedules, overnight shifts.


  4. "Jcrew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J. Crew full-time (More than 3 years)

    Pros

    Honestly only the discount was

    Cons

    Definitely not a people first company. Managers were not judged by performance.

    Advice to Management

    Work with your people not against them


  5. "ASM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM
    Former Employee - ASM
    Doesn't Recommend
    No opinion of CEO

    I worked at J. Crew full-time (More than a year)

    Pros

    - Good pay
    - Nice clients
    - Good employees

    Cons

    - Bad shifts
    - Lack of good management
    - No career advancement
    - Stores closing

    Advice to Management

    Manage manager schedules better and make shifts more fair.


  6. "Stay away from flagship 91 5th ave store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at J. Crew part-time

    Pros

    You will definitely meet some really nice people there who will welcome you to that store and make you feel comfortable.

    Cons

    Managers tend to have favorites, despite some of them being lazy and barely doing any work. One manager held a grudge with me for 5 months since I left at the time I was scheduled to leave simply because I couldn't stay any longer to help out. Pay is really low and they will have you doing multiple things that they won't even tell you in the interview. One associate makes $22 a hr while other hard working associates make barely 15$ per hour. Environment isn't the best and a lot of pressure to open Jcrew credit cards which they tell you it benefits associates since its free money on their check but in reality it only benefits managers and director.


  7. "Ready to jump ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lynchburg, VA
    Current Employee - Customer Service Representative in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at J. Crew full-time (More than 3 years)

    Pros

    We have one of the best Health Insurance plans offered in the area, paid time off, employee discount and sample sales.

    Cons

    Management (upper and supervisors), being required to work one weekend shift (either Saturday or Sunday), recent changes within the company structure

    Advice to Management

    With all of the recent changes within the company and everyone feeling like they're being micromanaged has everyone ready to leave if another job opportunity presents itself. I think you guys should listen to what your current employees are saying before you end up losing them as well.

  8. "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at J. Crew part-time

    Pros

    - Discount (30%, lots of exclusions)
    - There is potential to move up
    - Managers are patient and reall ycare

    Cons

    - Strict dress code
    - Lots of on-call shifts... hard to plan around
    - If you want to buy clothes, you're better off buying when regular customer items go on sale

    Advice to Management

    Be more generous with employee discounts. It seemed quite stingy at times, but then again, I'm not the one footing the bill at the end of the day.


  9. Helpful (2)

    "Great if you are only working for the discount"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support in Los Angeles, CA
    Former Employee - Sales Support in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at J. Crew part-time (More than 3 years)

    Pros

    Great discount and decent product. Loyal fan base who is genuinely excited and knowledgeable about the company. The men's suiting is the best of the rack suiting available.

    Cons

    Low pay. Company is unable to compete with fast fashion. Customers have been trained to expect everything to be on discount or sale all the time. Jenna and Mickey were really out of touch with the market. Impossible to make a living or even pay bills at a company that is going under and doesn't take action to fix.


  10. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at J. Crew part-time

    Pros

    Easy to learn computer system

    Cons

    Little to no hours
    Favoritism in management
    No room for growth
    Relies on outside hires for management


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