J.D. Power Reviews in Troy, MI | Glassdoor

J.D. Power Troy Reviews

29 reviews

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Troy, MI

2.4
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J.D. Power President Finbarr O'Neill
Finbarr O'Neill
11 Ratings

29 Employee Reviews

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Pros
Cons
  • Senior Management has no clue whats going on (in 8 reviews)

  • Company been sold again and no one really knows what is going on (in 5 reviews)

More Pros and Cons

  1. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Recommends
    Neutral Outlook

    I worked at J.D. Power full-time (More than a year)

    Pros

    Great place to learn introductory analytical skillet
    Great working environment
    JDP Family atmosphere

    Cons

    hard to grow salary
    need to prove and work a skill set before being recognized
    limited opportunity

    Advice to Management

    need to invest more in current talent. More growth opportunities among departments


  2. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Troy, MI
    Current Employee - Research Associate in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at J.D. Power full-time (More than 3 years)

    Pros

    Drive clients to focus and improve customer satisfaction. Quality insights and guidance on how to improve and what the best our doing to improve customer experience. Research is top notch.

    Cons

    Senior leadership care only about themselves and could care less about employees. Very unapproachable and afraid of honest feedback. There are good leaders in the company but not at the executive level. Layoffs may be coming before/after the pending sale of the company is completed.

    Advice to Management

    Take a good look in the mirror and stop trying to fake that you actually care about employees.

  3. Helpful (2)

    "IT professionals - beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Troy, MI
    Current Employee - Analyst in Troy, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at J.D. Power full-time (Less than a year)

    Pros

    Excellent benefits
    Flex time
    Training opportunities for personal development
    Great office space
    Recognized and respected brand
    Several fun office activities

    Cons

    Could be just the team that I am on but there is heavy micro-management that requires detailed progress reports at least twice, sometimes 3 times a week.
    Unrealistic expectations regarding progress. As a new-hire, they expected me to understand entire methodologies (250+ pages), programs/applications (1000's of lines of code), and processes within two months (in my case). I'm hoping this isn't company wide....
    Managers who are promoted seem to know the product very well, but lack skills in managing others. There is favoritism and not everyone is created equal. Some people get to come, go and do as they please while others don't have this luxury.
    Also, this company isn't trustworthy regarding job security. I have worked here for only a couple of months and have seen so many people quit, transfer to different teams without notice, or get fired.
    Lastly, work is REPETITIVE. Every week is the same unless something goes wrong with processing or you find something wrong during data quality check.


  4. Helpful (5)

    "Never again."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, flexibility to work from home. Decent pay.

    Cons

    Not sure where to begin. This place lacks culture or energy. The Troy office is very drab and is not conducive to any socialization. Everyone just hides in their cube.

    Upper management is pretty clueless. There are people that have been employed here for like almost a year and have never done any work. Just sitting and watching YouTube all day.

    If you are used to any type of innovation or technology at your former job, you will die from lack of creativity here. No one understand websites or social media and their role in the customer experience. Really missing a huge opportunity here.

    Advice to Management

    Reevaluate the structure of the organization. J.D. Power is not really known as a strategic partner to their clients and prospective clients, but rather a place that tries to sell us stuff. There is a huge opportunity to provide valuable consulting outside of the syndicated studies.

    Figure out how to be more techologicially more forward thinking. J.D. Power relies heavily on their name in the industry but meanwhile their competition is becoming more innovative.


  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Troy, MI
    Current Employee - Manager in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, relaxed, laid back, good benefits,

    Cons

    Small, poor compensation, lack of growth, few opportunities for cross departmental moves


  6. "Great work experience if you are on the right team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Manager in Troy, MI
    Former Employee - Research Manager in Troy, MI
    Recommends
    Approves of CEO

    I worked at J.D. Power full-time (More than 8 years)

    Pros

    Teams work hard together and support each other when the need arises. Great office space, fun activities and training opportunities help with the work-life balance.

    Cons

    Managers are promoted that don't have good skills managing others.
    Long hours required to get the work done, and no thanks given by managers when you go above and beyond.

    Advice to Management

    Take a close look at managers and their managing skill sets and processes. Give training to those that can learn to be better managers and get rid of those that don't improve.


  7. "Good brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Troy, MI
    Current Employee - Manager in Troy, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at J.D. Power full-time (More than 3 years)

    Pros

    Great industry training and ongoing personal development. Lots of flexibility and a great brand new office environment with lots of activities and free lunches.

    Cons

    Very low opportunity for growth and the pay scale is lower than any counterpart average client position. Because the flexibility you are expected to be always on call meaning nights and weekends.
    The bonus compensation is very low comparing to the net profit.
    High employment turnover.

  8. Helpful (1)

    "Great coworkers, no opportunity for advancement and high workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at J.D. Power full-time

    Pros

    Coworkers are great, fun company wide events and happy hours keep things interesting. Beautiful new office space. Decent benefits from McGraw Hill company.

    Cons

    Virtually impossible to move up, been told more than once that you have to switch teams in order to advance. Work load is crazy, employees are laid off and ones that remain are expected to double their workload and somehow still meet deadlines. Managers don't appreciate their employees hard work. Employees are expected to work lots of overtime and be reachable all the time, and recognition only comes when there is an error on a report, for which attention is negative. No positive feedback on work efforts. Work/life balance is supposedly there but employees are expected to get work done while sick or taking care of personal business. Everyone saves their vacation for the last 2 weeks of the year since they have to use it or lose it, and they are too busy during the year to take time off.

    Advice to Management

    Spend time acknowledging and rewarding the employees you have and you wouldn't have such high turnover. Promote people once in awhile without making them move to a different team. Don't have such short sightedness to lay people off when you are making more profit than you ever have before.


  9. "No complaints"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Research Supervisor in Troy, MI
    Current Employee - Senior Research Supervisor in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J.D. Power full-time (More than 3 years)

    Pros

    Senior management cares about employees, cool office, recognizes people who think outside the box, overall a better environment than most.

    Cons

    The research is a little traditional and does not push the ball. However it is effective and often delivers what the clients are looking for.


  10. Helpful (1)

    "Experienced a big change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Troy, MI
    Current Employee - Research Associate in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J.D. Power full-time (More than a year)

    Pros

    Great resume builder. Can work on a number of different industries.

    Cons

    Not very much room to move up.

    Advice to Management

    Need to work on the molding of associates.


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